Administrative Assistant Customer Service

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John Olabode Ayodele

E-mail - **********@*******.***

Telephone - 678-***-****

Education

Strayer University, Washington, DC December, 2008

MBA (Major - Human Resource Management; Minor - Business Administration)

University of Ibadan, Nigeria July 1986

B.A. Political Science and History

College of Arts & Science, Nigeria September 1982

Higher School Certificate

Akinorun Grammar School, Nigeria September 1980

General Certificate of Education (High School Diploma).

Community Accountants (Corporate) Atlanta, GA

Resource Supervisor (PRN) June 2019– April 2022

Maintained all office operations, procedures, and resources for efficiency.

Maintained sound employment policies and conducts new employee orientation

Ensured security, integrity, and confidentiality of all records of employees and clients

Maintained inventory of company properties

Directed clerical duties of answering phones or attending to inquiries, scanning/photocopying documents, and handling mail.

Monitored attendance and ensures punctuality for all employees

Developed clear job descriptions for job openings in accordance with the company’s needs

Helped facilitate processing and resolution of complaints both internally and externally

Managed employee relations for all sections and ensured smooth inter-personal relations among all employees

Involved in the investigation and resolution of issues of concern to employees in relation to their rights at the workplace and safety issues

Ensured fair performance appraisals and explanations of policy to employees

Handled job opening announcements and developed good training approaches

Handled talent hunting for the company by choosing the right fit for job openings

Answered phones and correspondences utilizing Microsoft Outlook for emails

Allied Universal Security Lithonia GA

Security Supervisor, Griffith Foods July 2017 – May 2019

Maintained all office operations, procedures, and resources for efficiency.

Security of premises and personnel by patrolling and use of monitoring equipment

Investigation of security breaches, incidents and other alarming behavior

Control traffic by directing drivers and pedestrians

Completion of reports by recording observations, activities and occurrences

Maintained inventory of company properties

Clayton County Sheriff's Office Jonesboro, GA

Corrections Officer June 2016 – June 2017

Administration of jail, radio communication, jail traffic control and quick response to emergencies

Conducted headcounts, ensured the safety of staff and inmates; handled visitation and assisted visitors

Processed new inmates, conducted body searches and retrieved inmates for medical attention or screening.

Escorted inmates from cells to other sections of the jail and maintained inmate movement log and other paper documentation

Answered phones and utilized Microsoft Outlook / Word for email correspondence

Fulton County Sheriff's Office Atlanta, GA

Detention Officer June 2013 – June 2016

Administration of jail, radio communication, jail traffic control, and response to emergencies

Conducted headcounts, ensured the safety of staff and inmates; handled visitation and assisted all visitors

Processed new inmates, conducted body searches and retrieved inmates for medical attention or screening.

Escorted inmates from cells to other sections of the jail and maintained inmate movement log and other paper documentation

Answered phones and utilized Microsoft Outlook / Word for email correspondences for

Daily reports completed for Reviews

Word of God Corporation Atlanta, GA

Human Resource Supervisor March 2009 - May 2013

Developed clear job descriptions for job openings in accordance with the company’s needs

Helped facilitate processing and resolution of complaints both internally and externally

Managed employee relations for all sections and ensured smooth inter-personal relations among all employees

Involved in the investigation and resolution of issues of concern to employees in relation to their rights at the workplace and safety issues

Ensured fair performance appraisals and explanations of policy to employees

Handled job opening announcements and developed good training approaches

Handled talent hunting for the company by choosing the right fit for job openings.

Maintained inter-personal relations and assist new employees to get through the first week at work

Maintained office operations, procedures, and resources for efficiency. Maintains sound employment policies and conducts new employee orientation

Ensured security, integrity, and confidentiality of all records of employees and clients

Maintained inventory of company properties

Promoted good employee relations, fair employment benefits, and career development

Maintained timesheets, monitors attendance, and ensures punctuality for all employees

Answered phones and correspondences utilizing Microsoft Outlook for emails

Updated employees' records regarding appraisals, benefits, and official matters

King & Spalding LLC (Corporate) Atlanta, GA

Service Center Executive Officer Dec.2005 - March 2009

Completed administrative assistant duties such as answering phones, filing paperwork, mailings, Microsoft Excel projects, creating and entering batches, working on their database, et cetera.

Worked with association events and assisted with registration

Updated member accounts in the department for stores distribution

Assisted floor members with copying, faxing and scanning of litigation documents

Handled training and orientation for new hires

Alston & Bird LLC (Corporate) Atlanta, GA

Floor Leader/Customer Service Representative Feb. 2002 - Dec. 2005

Completed administrative assistant duties such as answering phones, filing paperwork, mailings, Microsoft Excel projects, creating and entering batches, working on their database, etc.

Assisted floor members with copying, faxing and scanning of litigation documents

Answered phones and handled most clerical tasks

Trained new hires

Volunteer Experience

Word of God Ministry (Corporate/Non-Profit) Suwanee, GA

Volunteer Recruiter (On-call)

General customer service duties and handled complaints

Facility management and Distribution of free scriptures

Reports writing and collation

Computer Skills

MS Office Suite (Word, Excel, PowerPoint, Outlook and others)

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