Account Management Strategic Planning
Resume:
MARCO COTA
**** ***** ** *** ******** #****
San Diego CA 92154
adxyue@r.postjobfree.com
SUMMARY: Solid record of achievement in communications, collections, dependability and leadership. Seeking
a challenging career opportunity, with a growing and innovative company.
SUMMARY: Solid record of achievement in communications, collections, dependability and leadership. Seeking
a challenging career opportunity, with a growing and innovative company.
SKILLS
SKILLS: Keen aptitude in analytics and attention to detail. Relentless in drive and tenacity for continuous process
improvement. Excellent presentation, written, and oral communication skills. Ability to work well with all levels of
staff, from Group Director to line staff. Extremely proficient in Microsoft software: Excel, Access, PowerPoint,
and Word. Additional expertise in:
Large Volume Account Management
Team Leadership
Strategic Planning
·SKILLS: Keen aptitude in analytics and attention to detail. Relentless in drive and tenacity for continuous process improvement. Excellent presentation, written, and oral communication skills. Ability to work well with all levels of staff, from Group Director to line staff. Extremely proficient in Microsoft software: Excel, Access, PowerPoint, and Word. Additional expertise in:
· Large Volume Account Management
· Team Leadership
· Strategic Planning
EXPERIENCE
01/05/2021
Present
04/01/2020
12/05/2020
03/01/2019
03/10/2020
02/01/2019
Present
10/10/2013-
Present
02/02/2011-08/15/2013
PPFT inc (Fedex)
Just in time Cargo
Orlando Trucking
CRST – OTR Driver CDL-A
Endorsements – Doubles and Triples
Uber Driver
Pick up of passengers and drive them to their predestine destination.
Account Manager, Mission Federal Credit Union
·Analyze monthly accounts and skip trace customers new address for Repossession of Asset. Daily volume of calls to clientele and making arrangements of payments.
10/99-
11/10
HSBC AUTOMOTIVE FINANCE CORP. SAN DIEGO CA
Collections/Bankruptcy Specialist
*Contacted customers to discuss the nature of their problem and method of resolving their delinquent account.
*Maintained active communication with supervisor and coworkers to develop a cohesive and supportive unit
*Preserved accurate documentation of all customer contact and location information via the online collections system.
2/97-
10/99
ARROW FINANCIAL SERVICES SAN DIEGO CA
Collections Specialist
Collected third party consumer debt charge-off by direct contact and negotiation
with debt, agent, and/or client attorney.
Investigated and resolved customer complaints regarding account status.
Negotiated and processed alternative payment arrangements.
Documented collection efforts, report generation, and performed follow-up actions
surpassing deployment objectives.
Continually achieved/surpassed monthly delinquency goals and received numerous
team and personal cash bonuses.
1/94
1/97
WEST CAPITAL FINANCIAL SERVICES SAN DIEGO CA
Collections Specialist
Collected third party consumer debt charge-off by direct contact and negotiation
with debt, agent, and/or client attorney.
Conducted various search functions utilizing LexusNexus, FirstData Solutions
and other various search engines.
Responsible for training/coaching of team members/co-workers.
Continually achieved/surpassed monthly collection and skiptracing goals and
received numerous team and personal cash bonuses.
1/97-8/04
USMC Reserve
Rank: SGT – 1812 Tank Commander
Responsible for 60+ marines.
Assigned/managed daily tasks.
Conducted continuous deadline checks and assessments.
SKILLS: Keen aptitude in analytics and attention to detail. Relentless in drive and tenacity for continuous process
improvement. Excellent presentation, written, and oral communication skills. Ability to work well with all levels of
staff, from Group Director to line staff. Extremely proficient in Microsoft software: Excel, Access, PowerPoint,
and Word. Additional expertise in:
Large Volume Account Management
Team Leadership
Strategic Planning
EDUCATION
1990
GED, CASTLE PARK HIGH
1992
GED, SOUTHWESTERN COLLEGE
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