Customer Service Representative

EUREKA PROFESSIONAL SUMMARY

J E F F E RSO N Passionate about promoting lasting customer satisfaction by

delivering quality service and unparalleled support. Proficient

-TH O M AS in customer service best practices and related options.

Customer Service Representative bringing top-notch skills in

oral and written communication, active listening and

DARKBERRY2014@GMAIL.C analytical problem-solving skills. Enhances customer

OM experiences by employing service-oriented behaviors,

understanding customer desires and providing customized

& 708-***-****

solutions to build loyalty. Astute Call Center professional

Q Harvey, IL 60426 offering polished communication skills. Brings excellent

organizational skills and talent for overcoming customer

objections. Self-motivated and true team player.

SKILLS WORK HISTORY

+ Document Uploading VENTURE GROOVE - Customer Service Representative Agent

+ Checking in Passengers Glenwood, IL + 01/2019 - Current

+ Customer Service and

+ Offered advice and assistance to customers, paying

attention to special needs or wants.

+ Maintained customer satisfaction with forward-thinking

strategies focused on addressing customer needs and

resolving concerns.

+ Answered customer telephone calls promptly to avoid on-

hold wait times.

+ Responded to customer requests for products, services and

University of Phoenix company information.

Tempe, AZ + 02/2014 . Recommended products to customers, thoroughly

explaining details.

+ Evaluated account and service histories to identify trends,

Assistance

* Corrective Action Plans

+ Strong Telephone Etiquette

+ Online Chat

EDUCATION

Associate of Science: Social

Sciences using data to mitigate future issues.

ACADEMY OF, SCHOLASTIC UNITED QUICK BUS COMPANY - BUS DRIVER

ACHIEVEMENT Chicago, IL + 02/2000 - 01/2015

Chicago, IL » 06/1996

" : * Transported passengers safely along prescribed routes

High School Diploma

according to tight schedules.

* Conducted pre-trip inspections of bus for safe operation.

+ Performed bus driving duties while keeping student safety

in mind to maintain good safety record.

Led opening and closing procedures and conducted cashier

drops, cash control, and vault monitoring.

+ Interpreted and enforced operating instructions,

procedures and safety rules.

* Monitored areas for security issues and safety hazards.

Contact this candidate