TYNEQUIA DANIELS

Newport News, VA ***** adxys2@r.postjobfree.com 757-***-****

OBJECTIVE Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible SKILLS &

ABILITIES

• Active listening.

• Communication.

• Computer skills.

• Customer service.

• Interpersonal skills.

• Leadership.

• Management skills.

• Problem-solving.

EXPERIENCE Bank force Representative/Acquirer Capital One NOVEMBER 2022- JUNE 2023

• Monitoring and maintaining savings, checking, and CD bank accounts

• Assisting customers with internet banking, with enrollment including verification and setting up online access

• Helping customers with issues regarding unauthorized transactions, bill payment, and banking errors

• Providing empathy, understanding, and problem-solving skills to give customers the best banking experience.

• Ensured to protect customers accounts and information by properly authenticating customers identity.

• Resolved technical issues that may occur regarding the website or mobile app such as, walking the customer how to troubleshoot their device/browser settings.

• Escalated issues through proper probing questions and channels to get issues resolved in a timely manner.

Customer Service Representative Alorica Newport News, VA PAGE 2

APRIL 2019-MAY 2020

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Meet personal/customer service team sales targets and call handling quotas.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts

• Follow communication procedures, guidelines, and policies.

• Take the extra mile to engage customers.

Administrative Assistant Hampton University, Hampton VA February 2018 to August 2018

• Answered multiple console telephone system.

• Greeted and directed appointments, vendors and office visitors.

• Managed information requests received by the Department that may be made by telephone, letter, email, or in-person visits to the office.

• Filed documents to maintain an organized and efficient office environment.

• Trained new administrative assistant.

• Performed HR functions.

Janitorial Service Aide Hampton University, Hampton VA October 2017 – January 2018

• Maintain the cleanliness and safety of the building.

• Vacuum carpets, mop floors, scrub restrooms, dust furniture, and empty trash cans daily

• Clean windows, shampoo carpets, replace light bulbs, and supply restrooms, and perform minor repairs on a regular basis. PAGE 3

• Wipe up spills and other hazards with sponges and squeegees.

• Secure building by locking doors once cleaning is complete.

• Write reports of areas cleaned and notify the manager of major repairs.

Assistant Manager Kangaroo Express Newport News, VA October 2016- October 2017

• Supervised all stocks such as unloading of trucks, sticking shelves and labeled all merchandise.

• Managed all cash transactions and reconciled it at everyday end.

• Hired and trained staff as required for store and prepared required feedback forms for new employees.

• Prepared daily and weekly payrolls through LRM systems and process it regularly.

• Maintained financial resources and ensured compliance to financial goals and objectives.

• Administered work of employees and ensured optimal levels of customer services provided to customers.

• Monitored all customer issues and ensured timely resolution for same.

• Ensured compliance to all company safety standards. Waiter Cinema Café Hampton, VA

April 2016 to September 2016

• Took and processed guests' orders in a timely fashion.

• Up-sold desserts and drinks as appropriate for individual guests and parties.

Managed large groups quickly and efficiently through attentive service and precise order taking.

• Maintained a fine dining atmosphere and handle guest complaints/requests quickly.

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EDUCATION Centura College Newport News, VA

Associate degree Medical Assistance

Warwick High School Newport News, VA

Advanced Education Diploma

SKILLS • Billing (Less than 1 year)

• Coding (Less than 1 year)

• Customer Service Skills (5 years)

• RECEPTIONIST (1 year)

• RETAIL SALES (1 year)

• Phlebotomy (1 year)

Contact this candidate