Forklift Operator Delivery Driver
Resume:
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Curtis Johnson
Logistics Management Professional
**************@*****.*** • Hoschton, GA 30548
Summary
Profile
Growth-focused business professional with extensive experience in Logistics Management. Solution driven, focused on Supply Chain and Inventory Management processes. Provides business expertise in the evaluation, development, negotiations, and processing of commercial transactions. Managing purchase orders, sale orders and signed contracts from customers, reviewing and processing them for compliance, policies and contractual. Areas of Expertise
• Customer Satisfaction & Experience
• Contact Center Management
• Resource & Cost Control
• Regulatory Compliance
• Reporting & Documentation
• Strategic Planning & Execution
Accomplishments
● Identified new business opportunities and created implementation plans by collaborating with other business groups within the organization.
● Led process improvement initiatives and special projects to improve regulatory compliance and documentation.
● Achieved and maintained 95% customer satisfaction by analyzing drivers of customer satisfaction and taking the appropriate actions.
Career Experience
Warehouse Manager, Gates & Controls, Inc. San Diego, CA 2/2022 – 1/2023 Executed daily checklist, inventory, PO, BOL, and Sales Order creation
● Drove excellent customer satisfaction
● Fulfilled 100% of invoices after each purchase
● Fostered partnerships with vendors and sales representatives yielding positive sales margins
● Managed pricing, discounts, warranties, and inventory for over 1k parts Inventory Control Specialist, Aquauneering San Diego, CA 11/2020 – 2/2022 Shipping orders creating BOL freight, FedEx, and UPS
● Created blueprints for building and loading skids
● Controlled costs by validating accuracy of inventory needs prior to purchasing Subcontractor/Journeyman, L.Jevity Flooring San Diego, CA 12/2017 – 3/2020
● Delivered on customer satisfaction Key Performance Indicator by keeping the customer engaged in the process including follow up after service was complete
● Used practical problem-solving cycle improve internal processes, the customers experience and control costs
● Performed capacity planning (balancing available resources) for our team to ensure we could meet the demand for our services Warehouse Supervisor, USAir Conditioning San Diego, CA 12/2016 – 10/2017 Managed all aspects of our day-to-day operations
● Successfully achieved delivery timelines by coordinating daily out routes
● Partnered with staff to complete required tasks when short staffed
● Maintained positive customer satisfaction by responding to customer inquiries daily Forklift Operator, Horizon Distribution San Diego, CA 11/2015 – 6/2016 Worked with minimum supervision as a Class B delivery driver
● Maintained performance of forklift by ensuring it was calibrated, checked, and cleaned regularly
● Successfully fulfilled orders by maintaining stock
● Unloaded product deliveries, staged products based on customer orders, and assisted with organizing and maintaining existing inventory
Additional Career Notes
Picker/Packer, Thermo 7/2015 – 11/2015
Picking and packing of materials in the warehouse awaiting shipping. Forklift operation, Basic inventory tracking in Oracle Batch Maker/Packager Chemtool Inc. 1/2014 to 5/2015 Batch maker for making grease, Forklift Operator, Lab test penetration to ensure specs Education
Bachelor of Business, University of Wisconsin-Milwaukee, Milwaukee, WI Certifications
Forklift Certification
Skills
Warehouse Management
Oracle
Forklift
Shipping & Receiving
Microsoft Suite
Inventory Control
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