CHIFUNDO CHISALA

Bachelor of Arts Humanities and holder of Information Systems and Peer Educator (HIV/Aids) Certificates.

Contacts: Post office box 3015, Lilongwe

Mobile: 099*******

Email: adxykp@r.postjobfree.com

1.0Working Experience

Customer Care Executive, Office management and Administration, HIV/AIDS Workplace Technical Support, Enumeration, data collection and supervision experience-(June 2008 to date)

More than three years of exclusive professional experience drawn from both work and other private opportunities in General office Administration, Management, Customer Care, H.I.V and AIDS at workplace, as well as Trainer of Trainers in Preventive Advocacy for HIV and AIDS. Chifundo is efficient, and her approach to an undertaking is with professionalism, determination and rationality while ensuring partnership and team spirit for realistic interventions to any situation.

EMPLOYMENT RECORD:

Research Assistant University of Notre Dame. (June- November 2022)

1.Collecting Data using PDA tablets

2.Writing reports on day-to-day activities and finding solutions to problems encountered in the field.

3.Conducting Focus Group Discussion with community members on Sanitation, housing and food.

4.Transcribing and translating data from Chichewa to English.

5.Managing community contacts and follow up on heated arguments on issues relating to research.

6.Building rapport with Village headmen and Traditional Authority for easy access to data collection.

Administrative Assistant World Vision International Intern. (29th July 2019- 31st March 2021)

1.Managing resources and supplies for AGYW project and the office

2.Basic accounting and record keeping of petty cash and fuel

3.Supporting and coordinating field activities in logistics and fleet management

4.Managing security in the office stores and outsourced security guards.

5.Implementation of organizational policies to ensure proper smooth running of the organization

6.Conducting field activities with project officers to ensure proper handling of funds, refreshments and t-shirts.

7.Managing and maintain inventory and office assets in the most efficient manner

8.Supporting interns in processing their monthly allowances and upkeep and monthly report submission.

9.Managing the Project Manager s dairy and scheduling meetings within world vision and partners and supporting with refreshments and venue including human resource.

10.Supporting the procurement of office supplies by escalating the need to appropriate personnel for efficient and smooth running of office.

11.Processing of Value Added Tax and Withholding tax claim for AGYW Project

12.Providing and formulating necessary templates to use when contracting and reporting all field and office documents

13.Providing logistical support during meetings, workshops, field visits and conference within AGYW stuff and stakeholders.

Research assistant, Banja La Mtsogolo (June -July 2018).

1.Carrying out mystery client study report in all BLM clinics including outreach clinics.

2.Compiling reports from clinic visits on daily basis to the M&E officer.

3.Maintaining confidentiality and hiding identification for the best outcome of the research.

4.Working as a team to maintain quality of data.

5.Follow up visits on unresolved issues.

6.Reporting any incidentals to the supervisor for quality control.

Food Distribution officer, CARE MALAWI (February 2015- July 2015)

1.Distributing relief food commodities to beneficiaries in Ntcheu district

2.Filling and documentation of field reports on each and every distribution.

3.Conduct meetings with stalk holders in the areas targeted for relief and sensitize people using World Food Program guidelines on relief.

4.Select beneficiaries using the screening tool.

5.Entering data in WFP system for government officials i.e., DODIMA.

6.Conducting onsite monitoring on each and every FDP.

7.Conducting Post Distribution Monitoring with WFP officers in all districts where WFP had beneficiaries.

Administrative Assistant for CARE Malawi MAZIKO Project (December 2014-June 2015)

Duties

1.Office management

2.Recommend management action to improve standard operating procedures and presenting comparison on costs, risk and benefits.

3.Prepare and control administrative budgets.

4.Study and review company or department procedures.

5.Supervision- Recruit, train, supervise and hire part-time or full-time, paid/ unpaid, volunteer secretarial or clerical staff.

6.Handle all administrative details and all projects.

7.Seek greater role in projects within administrative and other areas of competence

8.Seek training on projects outside my range.

9.Managing finances using PAMODZI people s soft system

10.Act as a coordinator among the projects in field office and country office

Food Distribution officer, CARE MALAWI (September 2013-May 2014)

1.Distributing relief food commodities to beneficiaries in Kasungu

2. Filling and documentation of field reports on each and every distribution.

3. Conduct meetings with stalk holders in the areas targeted for relief and

sensitize people using World Food Programme guidelines on relief

4. Select beneficiaries using the screening tool.

5. Entering data in WFP system for government officials i.e., DODIMA.

Customer Care Executive at Airtel Malawi Ltd (June 2010-September 2011)

Duties

1. Attending to customers queries and problems

2. Keeping records of customers

3. Giving information on the relevant issues to the customers

4. Directing customers queries to relevant people for further help

5. Making follow ups on customer s complaint by calling or checking on them

Health status

6. Compiling customer s suggestions that need to be implemented in marketing

Promotions

8.Checking customers details using CIRMS, PACS, and systems.

9.Selling Airtel products and services to cooperate offices

10.Negotiating deals with Government officials on products that are on promotion

Volunteer for Christian Youth for Peace Development (CYPAD)-(Feb- June 2010)

Duties

1.Keeping inventory of office assets

2.Filling documents and keeping records on finances and meetings

3.Operating office machines and looking after all office equipments

4.Writing minutes of meetings and preparing documents for office use

5.Reviewing office procedures and implementing office policies

6.Presenting information to relevant people and workmates from time to time whenever necessary

7.Writing reports on all events taking place outside the office and do presentations to donors and other relevant people

Personal Assistant to CYPAD Coordinator

Duties

1. Manage the coordinator s diary on appointments, meetings and personal issues

2. Filling all documents volunteers records and assisting them in allocation of field work

3. Purchasing office stationery and all office necessities and help in processing quotations

4. Receive visitors and direct them to appropriate person

5. Writing reports, minutes and preparing day to day activities of the organization

6. Set up meetings for all employees by sending memos and e-mails

7. Attending to volunteers problems and planning meetings with coordinators

Achievement: Coordinated the establishment of CYPAD in Lilongwe and set-up an office for the organization through marketing strategies that we implemented using the knowledge that I acquired in my Psychology course.

2.0QUALIFICATIONS AND PROFESSIONAL STUDIES

Undergraduate Bachelor of Arts Humanities, Chancellor College of Malawi

Courses

Theatre for Development:

Participatory communication strategy design

Community mobilization

Participatory Rural Appraisal

Community development strategic management

Organizational psychology:

Leadership skills

Office Management

Understanding organization structure

Motivation and Job satisfaction

Employee and Employer relationship

Office behavior and Expectations of an organization

Importance of office ethics

Organizational Behavior and Marketing:

Marketing mix

Strategic management and planning in marketing

Decision making processes

E-business strategy

Consumer and buyer behavior

Consumer attitude and its implication on marketing

Importance of Customer Care and Services

Branding and Pricing

Business Essentials and Customer relations

Philosophy:

Introduction to Logic

Reasoning and Constructive argument

History of Philosophy

Peace and Reconciliation

Ethics and Morality

Research methods

The difference between quantitative and qualitative research methods

Correlating data from the field

Data entry

Analyzing Data from the field

Proposal writing

OTHERS:

In house trainings on Customer Care and Handling difficult customers skill.

Secretary for the Society of Anglican Students Chancellor College (2007-8)

Life skills training (Chancellor College 2009)

Certificate in Information systems (Larry school of Computer 2004)

Malawi School Certificate of Education (Tukombo Girls Private school 2003)

3.0 Personal Details

Date of birth: 3rd March 1982

Nationality: Malawian

Marital Status: Married

Religion: Christianity

Home: Madimba village, T/A Mkumba, Likoma District

4.0 Hobbies

Cooking, reading and travelling

5.0 Referees

Mr. Edwin Nkata, World Vision International, PO Box 495, Lilongwe. Cell: 099*******

Mr. Clement Kolove, VIAMO, PO Box 125 Lilongwe. Cell: 099*******

2Miss Sara Howse, Care Malawi, P/Bag A79, Lilongwe. Cell 099*******

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