Janelle Lawson *** Cheshire Court Apt. **

Freeport, IL. 61032

815-***-****

adxyko@r.postjobfree.com

EXPERIENCE

Walmart, Freeport — Deli/Bakery Associate

June 12th 2019 - PRESENT

Service customers, slicing deli products, cooking deli items, serving food in hot case, processing and putting away freight, and general cleaning.

Sentry, Freeport — Quality Assurance Specialist

May 2007 - November 2018

Testing of programming changes and programming of new projects, creating matrices with all testing needed to be done, discovering and resolving system problems, and working alongside a team including managers, programmers, and testers. Sentry, Freeport — Customer Service Representative November 1996 - May 2007

Taking customer service calls, resolving any issues the customer had to the best of my ability, and processing endorsements. Silent monitor scoring fellow associate calls for quality assurance. Provided technical support and resolved website issues for agents/customers. Team lead, assisted other customer calls via the help desk. Took supervisor calls.

EDUCATION

Freeport High School, Freeport — Diploma

September 1987 - May 1991

Highland Community College, Freeport — College

Courses

May 2010 - May 2011

Insurance I, II, and III.

SKILLS

Excellent Customer Service

Proficient in working in a

team environment

Computer software -

Excel, Word, and

Powerpoint

Commercial Kitchen

Equipment use

Multitasking in a

fast-paced environment

PROJECTS

Sentry — Website

Contributed to the testing

and rollout of a brand new

website.

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