Customer Service Leasing Consultant

Arianna Navarro Serrano

Homestead, FLORIDA ***** • 786-***-**** • adxyjq@r.postjobfree.com

Education

Bachelor Of Science: Office Supervision And Management Miami Dade College - Miami, FL

Associate Of Business Administration: Business Management, 05/2023 Miami Dade College - Miami, FL

Continuing education in Business

Professional Summary

Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of rental market for affordable properties and impressive financial management skills. Expert user of real page.

Skills

Background Checks

Application Processing

Fair Housing Policies

Business Processes and Procedures

Move-In Coordination

Property Inspection

Work History

Leasing Consultant, 07/2022 to Current

TRG Management – 13815 SW 271st Terr Homestead Fl 33032 Responded to requests and scheduled appointments for property showings. Greeted clients, showed apartments, and prepared leases. Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.

Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution. Verified tenant incomes and other information before accepting lease applications. Distributed and followed up on tenant renewal notices. Collected rent and tracked resident payments and information in computer system. Languages

Spanish

Native or Bilingual

English

Full Professional

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