Real Estate Chief Counsel

Linda M. Wise

**** ****** **** *****

Clinton, Maryland 20735

301-***-****-Residence 301-***-**** – Mobile

adxyiy@r.postjobfree.com

Related Experience & Background Profile

A knowledgeable and seasoned management analyst & FAI/DAU Certified Contracting Officer’s Representative (COR) Level-1 skilled in providing superior project, program & analytical management services. My diverse background spans 30 years and includes working in multiple industries as: government contracting, non-profits, fortune 500 companies, NGOs, and District Government. A producer in developing, and leading complexed mission critical projects tied to organizational initiatives focusing on superior program management, plan implementation, procedures, protocols and measurable methods. Currently working for the Finance & Management (F&M) organization within the Office of Chief Counsel for the IRS, I provide expert analytical and advisory support to cadre of professional staff, while lending my program, procedure and policy knowledge to multiple senior staff, associates and division counsels within the Office of Chief Counsel. My responsibilities encompass leading, consolidating, and overseeing internal (organizational) and enterprise projects & assignments of a diverse work force, simultaneously analyzing problems and providing concrete recommendations and solutions. Utilizing expert leadership qualities, I ensure deliverables are on track, and high percentage levels of achievement are met and satisfied. I’m very passionate about bringing innovation to each project, task, and assignment, through promoting efficiency, identifying viable stakeholders, contacts, utilizing appropriate protocols, providing resolutions, and compatible approaches that lead to the improvement of operational and procedural practices within organizational programs, thus leading and inspiring others through motivating and providing guidance toward meeting goal-oriented accomplishments.

WORK EXPERIENCE

U.S. Department of the Treasury / Internal Revenue Service – Office of the Chief Counsel

National Headquarters - Washington, DC

Management & Program Analyst –Finance & Management (F&M)

GS-13 (0343) [40-Hour Work Week w/ light travel to multiple POD’s]

April 2018-Present // Manager: Victoria Malone 304-***-****

As a Management & Program Analyst for The Office of Chief Counsel (OCC) Finance & Management (F&M), I serve as a lead program analyst with project manager responsibilities, developing, and leading complexed mission critical projects tied to organizational initiatives focusing on superior program management, plan implementation, procedures, protocols and measurable methods. advising executive management on a variety of multi-facet analytical studies, and projects in support of numerous financial, management, technology and organizational programs for the (OCC). Additionally, I aid in the producing of policy and guidance recommendations thru the Associate Chief Counsel (ACC) and Deputy Associate Chief Counsel (DACC) for F&M on complicated program related matters, formulate and coordinate program operations & delivery input on authorizations, technical assistance requests, and development and implementation of procedures affecting multiple operating programs in the field. Moreover, through the utilization of a cadre of network of relationships, I manage organizational efforts focusing on the improvement of processes, increased productivity and the overall enhancements of business functions, assessments and/or assignments yielding better user experiences, resolved issues and producing resolutions to age-old issues for the organization and field operations nationwide.

oAdvisement

oCustomer Service

oDecision Making

oProblem Solving

oProgram Management

oWritten / Oral Communication

Deliver comprehensive program management, analytical, technical, structural administrative and project management support for client establishments serviced by F&M Division HQ and field offices throughout the Country;

Oversee and manage OCC-F&M’s organizational space/real estate engagements and processes in collaboration with internal & external oversight bodies, such as General Service Administration (GSA), General Accountability Office (GAO) and the Main Treasury (MT). Managing and organizing communications and tasks, involving lease extensions and/or renewals and modifications that include buildouts and relocations of federal space, executing guidance ensuring lease administration is compliant, while working with building management and facilities in making recommendations to modify, stay-in-place and/or extend leases as needed for offices located at HQ and in the field nationwide;

Develop, manage and oversee weekly calls with Facility Management and Security Services (FMSS) regarding POD real estate and/or move updates and issues while planning, coordinating and/or consulting on work efforts to resolve isolated business problems via influencing and motivating toward the goal of working toward mutual organizational and agency goals;

Provide authoritative advice and direction via developing and managing organizational responses on policy positions on division-wide business and operational recommendations and/or improvements;

Facilitate multi-facet briefings/presentations for internal / external OCC audiences, stakeholders and /or groups, keeping executives and managers advised of project plans and progress, and communicating analytical/project findings and recommendations;

Lead and oversee, the coordination of responses for OCC (F&M) and other multi-functional organizations within F&M, ensuring consistency in the messaging, simultaneously working to resolve multi-level request(s), relating to administrative processes and procedures for both HQ staff and field operations;

Draft internal policies and procedures and provide technical assistance and training to field stakeholders and program officers;

Prepare and initiate multiple data calls, informational excel spreadsheets and/or written executive briefing materials ensuring proper communication regarding positive outcomes are delivered and communicated to accomplish projects and various components of program initiatives needing resources and support;

Develop and establish a network of relationships in support of user experiences, resolving issues and providing resolutions stemming from difficult or age-old issues;

Research root cause to program issues and/or the history of complex program inquiries or complaints in an effort striving to improving customer service experiences;

oHuman Capital Planning

oPlanning & Evaluating

oProgram / Project Management

oResearch

oStakeholder Collaboration & Involvement

oTechnical Administration

Plan, manage and oversee multiple project related tasks for the F&M organization requiring preparation of complex action plans and schedules, simultaneously ensuring plans align with program service goals and policies;

Serve as PM on an enterprise, critical mission hybrid project in charge of a $500,000+ r budget that involved turning over conference rooms to hybrid rooms for the Office of Chief Counsel HQ and field offices;

Consult with high - level managers and senior executives to establish and define the overall goals and objectives of major projects;

Liaison with relevant department officials as well as review and analyze technical, complex, and sensitive program and policy correspondence, directives, decision documents, and reports for significant programmatic problems affecting OCC-F&M staff

country-wide;

Work in partnership with various entities within the OCC on financial management and related fiscal reports, record keeping, and status reporting;

Manage multiple aspects of human capital planning, as it relates to employee on-boarding via utilizing joint information management site (JIMS); People Trak and HR Reporting Systems which aid in project upkeep and space deliverables;

Direct/lead a multidisciplinary team of workers from various work-units, contractors, and union representatives to address/communicate safety issues related to programmatic, non-technical/routine move/space projects;

Weigh and measure program performance in assigned functional areas, taking action geared toward remedy deficiencies;

Plan, manage and execute diverse, internal and external communications involving organizational issues, situations and business functions in support of established goals, resulting in productivity enhancements;

Manage and lead efforts in developing and producing documented guidance on important, highly visible initiatives that require extensive coordination across the F&M organization;

Develop, plan and execute creative strategies resulting in forming/strengthening partnerships with customers, and stakeholders alike, aligning project goals and deliverables;

Review, edit and prepare TIGTA and GAO audit documents/reports in advance of OCC meetings, simultaneously highlighting potential issues and preparing suggested revisions;

Manage confidential (HR) information for the F&M organization including, preparing preliminary inquiries, and processing final responses to the Office of Treasury Inspector General for Tax Administration (TIGTA) investigations regarding F&M’s NHQ Office and field personnel;

Processes digital evidence, create and prepare case files for access and use by investigators, OCC and TIGTA staff;

Prepare, monitor and determine precision of matters requiring coordination with OCC leadership, and/or internal/external staff offices as needed;

Coordinate with OCC Labor Relations Office, TIGTA, and other entities as needed to obtain data and other evidence, which may be complex, sensitive, and voluminous;

Identify, and communicate discrepancies, ensuring all matters assigned are properly addressed prior to case closure;

Prepare and submit investigative write-up reviews to include any new material/assessments, statistical compilations, in support of case dispositions;

Continually seek methods for consistent and continuous improvement of work (internal & external) partnerships/relationships with departmental points of contacts; reassuring a fostering of cooperation relating to programs and structure, simultaneously resolving or addressing issues that affect gained accomplishments of program goals and objectives with the OCC;

Conduct complex and difficult analytical studies of project data, requirements, and impact; evaluating problematic areas and providing concrete solutions and/or responses for consideration through the Associate and Deputy Associate Chief Counsel for F&M;

Prepare recommendations for resource requirements, with a goal of accomplishing program success, simultaneously negotiating with management to acquire needed resources and support;

Establish and maintain multiple tracking system(s) allowing for tracking, retrieving, reviewing, controlling, and reporting on various project statuses and adjustments to deliverable deadlines;

Coordinate expected system and program changes with internal and external organizations and analyze the effect on cost; simultaneously recommending program solutions;

Prepare organizational directives, IRM issuances, memoranda, service-wide policy statements (that affect OCC), and other written guidelines and recommendations tied to program initiatives;

Recommend, develop, and interpret guidance on program planning, execution, and monitoring thru multiple evaluation processes;

Sanction and advise senior management on effectiveness and consistency of organizational program policies and objectives;

Perform as a representative for OCC management involving various cross-functional and service-wide program matters/initiatives requiring critical support, while often being consulted for assistance;

Review and track oversight performance; simultaneously making recommendations to program leadership regarding specific gap and/or performance;

Develop statistical analyses and where applicable management status reports recommending action on special/particular matters relating to the F&M organization’s on-going human capital planning, real estate space and/or property management logistic projects and assignments, simultaneously overseeing the monitoring of funding expenditures ensuring 100% accuracy and appropriateness;

Review and summarize discrete information from various sources often used by F&M’s leadership team, while maintaining and utilizing sound judgment, autonomy and protecting overall knowledge/purpose of such information;

Coordinate and assist in development & planning of all F&M special projects including annual recognition ceremony, awards program, and executive meetings, leading and orchestrating the cost benefit analysis process to support such programs;

Oversee and manage Concur Travel System for the F&M organization, verifying staff travel information, ensuring budgets are consistently available, and travel transactions stay within and follow agency guidelines before approval process is completed, while troubleshooting any, and all issues within the travel system application enabling a smooth process from travel preparations thru approval process.

120 Day - Professional Detail Opportunities

1.U.S. Department of the Treasury / Internal Revenue Service - Research, Applied Analytics and Statistics (RAAS)

–Office of the Chief Data and Analytics Officer & Office of the Deputy Chief Data and Analytics Officer - Statistics

–National Headquarters - Washington, DC - Management Analyst (Executive Assistant) – GS-14

–January 2023 – April 2023 / 40- Hour Work Week

2.U.S. Department of the Treasury / Internal Revenue Service - Taxpayer First Act Office (TFAO)

–Office of the Director

–National Headquarters - Washington, DC - Management Analyst (Executive Assistant) – GS-14

–September 2021-January 2022 / 40- Hour Work Week

3.U.S. Department of the Treasury/ Internal Revenue Service

–Office of the Associate Chief Information Officer office for Enterprise Program Management Office

–National Headquarters - Washington, DC - Staff Assistant - GS-9 / 11 / 12

–December 2015-April 2016 / 40- Hour Work Week

During each detailed experience for the above organizations within the Internal Revenue Service, I was independently responsible for handling the following duties and tasks in a professional manner, mostly with minimal supervision and yielding a successful completion of detailed assignments thus gaining vital experience in different parts of the Service.

oCollaborator

oCoordinator

oExecutive Administrative Management

oProgram Planning & Evaluation

oProject Management

oWritten & Oral Communicator

Served as a management professional on major corporate or large-scale studies, projects, or team efforts including other subject-matter specialists;

Contributed to the implementation of strategies; planning and/or leading all phases of multi-functional efforts leading to the successful evaluation of plans and proposals of projects involving broad areas of work processes, operational practices, and integration between various functional areas;

Directed the analysis and evaluation of plans and proposals of projects and provided implementation support, via assessing varied outcomes;

Conferred with all levels of National Office and field management simultaneously participating in planning processes for the purpose of formulating and preparing operating plans; reviewed and considered current and future program and management objectives, program goals and priorities for the improvement of current and anticipated workload resource requirements;

Participated in intensive reviews of revised program operations in effort to change and propose new program projections while formulating recommendations and courses of action yielding modifications to planning assumptions and documents;

Independently oversaw and lead an ad hoc group, undertook special studies, investigations and analyzing special technical, operations revealing functional problems that existed in one or more program office;

Orchestrated and allocated individual project task(s) for contract team members, while providing program and administrative guidance and support in conjunction to reviewing completed work for overall adequacy;

Reported on the accomplishments of program and management goals and objectives, thus prescribing or formulating new/revised policies, simultaneously assessing the impact of new or modified program requirements;

Monitored key project events and milestones, resource utilization and constraints, while managing the coordination of management controls and rising innovative solutions, documenting findings and conclusions;

Developed and facilitated presentations and briefing materials for senior staff and invested stakeholders in effort of communicating status updates on the program and project successes and future goals;

Served as significant personnel, participating in core planning, coordination and execution of programs, projects and/or processes with an impact to functional customers in various program areas within the IT organization;

Provided management of administrative requirements associated with all aspects of program operations;

developed and evaluated program directives and policies ensuring alignment with organizational goals and objectives;

Provided findings and recommendations to improve program efficiency and effectiveness in servicing IT customers and staff.

U.S. Department of the Treasury/ Internal Revenue Service

National Headquarters-Washington, DC

Staff Assistant – Office of the Deputy Chief Information Officer for Strategy and Modernization

GS-9/11/12 (0301) [40- Hour Work Week]

April 2016-April 2018 // Manager: Marla Somerville – (Ret.)

As a Staff Assistant to the Deputy Chief information Officer for Strategy and Modernization for the Information Technology (IT) organization, I served as a key staffer, responsible for providing executive management services, via administering core organizational program changes in policies, initiatives and operations, simultaneously playing a vital role in the planning, coordination and execution of revived programs, creative project goals and processes that impacted functional customers in the areas of recruitment, human resources technology, facilities, financial management and security.

oAttention to Detail

oCollaboration

oInterpersonal Skills

oOral Communication

oProblem Solving

Oversaw and provided daily executive management services to the Deputy Chief Information Officer for Strategy and Modernization, by way of assisting management with changes to office/organization policies for programs, processes, and initiatives that improved the effectiveness and efficiency of agency strategies and nation-wide operations; formulating, presenting and implementing new processes and program initiatives that defined the overall organization of the office;

Managed complex calendar via evaluating and determining priorities, while identifying and solving conflicts, ensuring all appropriate meetings, talk invites and engagements were attended by either the DCIO for Strategy and Modernization or said designee;

Functioned as the sole purchase card holder for organization, participating in acquisition programs, making business and organization purchases, while ensuring timely and efficient invoice reconciliation, meeting all guidelines, rules and regulations of the purchasing card program, which lead to other’s often consulting my assistance in guidelines of the program;

Prepared a variety of reports based on research and analysis of complex administrative functions and processes within Information Technology organization wide with expectations of rolling out results agency-wide;

Collaborated on complex studies tied to recommendations that improved overall efficiency of the DCIO’s office, and core administrative programs organization wide using specific automated information & management systems;

Developed, and planned creative strategies resulting in forming/strengthening partnerships with customers, and stakeholders aligning IT project goals and deliverables;

Liaised as an internal communicator for the Office of the Deputy Chief Information Officer, spanning to other multi-functional organizations within IT, and beyond, ensuring consistency in messaging, and administrative processes and procedures;

Bridged and aligned methods in establishing trust, and cooperation with other departmental heads and offices within and external to IT;

Represented program area on other government agency or private entity matters which influence program management and developments;

Served as technical authority on a diverse range of issues, projects or concerns of a significant, controversial, or extremely sensitive nature;

Prepared directives, policy statements, management information reports consistent with program administration in selected human capital specialty areas for senior executive staff (SES), using collected data from internal and external sources;

Established and executed IT internal guidance and communicated recommendations for specific working groups tied to mandatory agency deliverables;

Received, proofed, edited, and secured appropriate and required signatures on in-coming legislative and congressional packages, ensuring the continued movement & internal/external processing through final signatory of the Commissioner for the Service;

Reviewed Treasury Inspector General for Tax Administration (TIGTA) and Government Accounting Office (GAO) audit documents in advance of DCIO meetings, simultaneously highlighting potential issues and suggested revisions;

Liaison to the IT Audit Coordination Office, completing initial reviews, editing audit reports, management responses, and planned corrective actions (PCAs) while communicating the recommendations to the DCIO;

Established an audit system allowing for reviews, controlled reporting and tracking of audit life cycles, while helping forecast dual DCIO’s involvement during every stage of the audit process;

Submitted comments, thoughts, concerns, and/or suggestions, ensuring the summarization of the audit narrative were clear and concise to the DCIO, for the purpose of an agency response;

Developed and analyzed facts requiring recommendation/action on matters relating to IT contractual projects and assignments;

Provided general program guidance as it related to work assignments under the direction of the DCIO;

Provided necessary, oral, or written, guidance to internal program staff assistants, and/or executive assistants, on process analysis relatable projects;

Collaborated on the preparations of submitting (quarterly) business performance reviews (BPR’s); commitments review board (CRB), and business operating division (BOD) reports to both the Deputy Commissioner of Operations Support (DCOS) & Deputy Commissioner of Service and Enforcement leadership teams, outlining impacted services to internal & external customers and taxpayers;

Planned and conducted quarterly management qualitative and quantitative analyses of a variety of administrative, technical, and operational issues and provided management with accurate and timely data to implement revised and/or newly procedures and guidance;

Established and maintained tracking system(s) allowing for tracking, reviewing, controlling, and reporting on project statuses and adjustments to deliverable deadlines;

Developed statistical analyses and where applicable management status reports recommending action on special/particular matters relating to the IT organization’s on-going real estate space and/or move projects and assignments, simultaneously overseeing the monitoring of funding expenditures ensuring 100% accuracy and appropriateness;

Oversaw multiple aspects of space logistics and moves for IT’s organization, including communicating effectively with representatives and project managers (PM) from General Services Administration (GSA), inputting of tickets, scheduling simultaneously with AECOM contractors and utilizing agency hybrid systems as OS GetServices, Joint Information Management Site (JIMS); People Trak and HR Reporting Systems which aided in project upkeep and deliverables;

Directed a multidisciplinary team of workers from various work-units and contractors, addressing safety issues relating to non-technical/routine and move/space projects stemming over 2 years in completion;

Lead weekly facility management and security services (FMSS) space discussions, meetings & calls regarding IT organization real estate and/or move updates and issues while planning, coordinating and/or consulting on work efforts, resolving isolated business problems by influencing and motivating while working toward mutual organizational and agency goals;

Created and regularly participated in identifying & developing required data for specific management use in directing and changing of programs which included preparing guidance on such direction utilizing excel spreadsheets for managing data, and Microsoft Word to compose and edit various documents;

Assisted in developing operational spending projects in support of both DCIO’s (Strategy & Modernization) & (Operations);

Reviewed and summarized information from various sources to be used by IT senior executive team (SET) utilizing sound judgment, autonomy of such information;

Prepared multiple reports using information from collected data & analysis throughout the IT organization impacting IT programs region wide;

Performed and managed multiple assignments that required a workable knowledge of program oversight;

Performed analytical and advisory functions in support of critical mission-oriented IT programs including providing constructive recommendations and solutions for significant administrative problems affecting the IT organization and its employee’s productivity;

Assisted and directed activities between DCIO office and ACIOs offices that identified and addressed system problems;

Planned, coordinated, and participated in the annual employee recognition awards ceremonies (program);

Regularly utilized excel, power point & other Microsoft suite applications to gather and/or prepare a variety of informational data reports, informational spreadsheets, analytical flowcharts, re-issuance of policy statements, action plans, milestones, and illustrated presentations for the sole delivery to key strategic leaders;

Performed administrative duties in concert with Agency vision and mission related to financial maturity by way of reviewing and monitoring Concur Travel System for travel information & other resource issues, ensuring complete accuracy prior to approvals.

U.S. Department of the Treasury/ Internal Revenue Service

National Head Quarters - Washington, DC

Management Program Assistant – Office of the Deputy Commissioner, for Services & Enforcement

GS-7 (0344) [40- Hour Work Week)

May 2014-April 2016

Manager: John Dalrymple (Ret.)

As a Management and Program Assistant in the Office of the Deputy Commissioner for Services & Enforcement (DCSE), I aided in the capacity of key personnel, and assisted organizational executives in performing light/moderate analytical and technical work, leading to identifying resolutions to potential and actual issues relating to organizational programmatic areas affecting Taxpayers across the Country.

Provided high level executive, management & administrative support to the Deputy Commissioner, and rotating Assistant Deputy Commissioner for Services and Enforcement, 3 senior advisors and executive assistant, in support of office operations and management relating to the preliminary FY budget preparations connected to staff travel & training, procurement purchases, and critical pay hiring;

Communicated with senior executive team members, agency directors, and managers regarding status of ongoing reports, correspondence controls, panel reviews, travel status updates and internal meetings as required;

Prepared sensitive briefing materials for executive presentations, and participated in meetings with management in matters that directly affected program plans and projects;

Assisted management on changes to office/organization policies for programs, processes, and initiatives that helped improve the effectiveness and efficiency of agency strategies and nation-wide operations, including assisting with the creation of new processes and programs that defined the office of the Deputy Commissioner for Services & Enforcement;

Orchestrated the preparation of long-range program plans, goals, objectives, and milestones;

Researched new or improved business and management practices for application to operating and administrative programs;

Coordinated standing management and executive staff meetings, including conducting background research on future meetings & topics analyzing data and providing recommendations to the Deputy Commissioner, & Assistant Deputy Commissioner to identifying resolutions that improved the quality of service to taxpayers, as well as improve internal controls for better accountability;

Managed complexed calendars including scheduling and/or rescheduling event/appointments; evaluating the nature of request(s); determining priorities, while identifying conflicts to ensure all appropriate meetings are attended by either the Deputy Commissioner, the Assistant Deputy Commissioner and/or Division Directors or said designee;

Managed the control process for all guidance items, including regulations, notices, revenue rulings and revenue procedures that were submitted to DCSE for CIR clearance;

Managed, monitored, tracked, followed-up, and updated correspondence controls utilizing E-Trak, and share point applications, ensuring continued movement internally within the IRS correspondence system, and confirmed resolutions were final and closed

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