Administrative Assistant Customer Service

CAROLINE TOMLIN

Lewisville, TX *****

adxyi4@r.postjobfree.com / 214-***-****

SUMMARY

Motivated and approachable with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and record keeping. Responsible Housekeeper well-known for thorough cleaning services. Reliable and quick-paced worker with attention to detail. Offering extended record of industry performance rooted in integrity and hard work who thrives in a fast-paced environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Computer Skills

Guest Orientation

Issue Resolution

Customer Service

Information Confidentiality

Inventory Monitoring

Data Entry

Verbal and Written Communication

Flexible Schedule

Clear Communication

Office Support

EXPERIENCE

Carton Packer / CTDI - Communications Test Design - Flower Mound, TX 06/2022 - 04/2023

Assembled customer orders from stock and packed items in boxes.

Arranged items on pallets according to size and weight.

Verified labels for appropriate order numbers and item specifications.

Communicated daily with floor supervisor and maintained accurate logs daily for department

Trained new employees regarding warehouse procedures and standards.

Housekeeper/Private Caregiver / Fans Always Included - Lewisville, TX 06/2003 - 05/2022

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Used cleaning chemicals following proper guidelines.

Cleaned building floors by sweeping, mopping and scrubbing.

Maintained and organized cleaning supplies stock.

Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Employed deep-cleaning techniques for areas in need of additional sanitation.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Communicated with customers about requests for additional supplies or cleaning services.

Checked inventory for required supplies and made lists for needed cleaning products.

Supported bathing, dressing and personal care needs.

Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Followed care plan and directions to administer medications.

Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.

Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.

Assistant to the General Manager / Tom Thumb Food Stores - Flower Mound, TX 01/2020 - 04/2022

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Completed inventory audits to identify losses and project demand.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Assisted with developing and implementing marketing strategies to improve sales and profitability.

Front Desk Receptionist / Heavenly Faces Spa - Corinth, TX 01/2019 - 02/2020

Handled payment processing and provided customers with receipts and proper bills and change.

Answered and directed incoming calls using multi-line telephone system.

Scheduled and confirmed appointments.

Served visitors by greeting, welcoming and directing to appropriate personnel.

Updated and recorded customer or client information to maintain accounts.

Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

EDUCATION AND TRAINING

Some College (No Degree): Business Communications

Salt Lake Community College - Salt Lake City, UT

Contact this candidate