Customer Service Administrative Assistant

DAVIDA HOLMES

*** ************ ******, ***. ** Brooklyn, NY 11207 929-***-**** adxyhj@r.postjobfree.com

PROFESSIONAL PROFILE

Hands-on, task focused professional with strong communication skills leveraging customer service and 1+ year of combined medical administrative support and pharmacy technician experience. Pays close attention to detail for accurate and compliant documentation.

Ability to work independently with minimal supervision.

Follows policies to ensure consistent standards.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Billing Medical Records Management Release of Information

Introduction to ICD-10-CM Coding HIPAA Compliance Anatomy & Physiology

Electronic Health Records EHR / EMR Greenway EHR Computer Information Systems

Medical Transcription Office Accounting MS Office / MS Word

Medical Laws & Ethics Pathophysiology for Medical Office Principles of Management

PROFESSIONAL WORK EXPERIENCE

ATTENDING SCHOOL DURING 2020-2022

Dr. Goodman, Brooklyn, NY 07/2019 – 01/2020

Medical Receptionist

Managed the flow of information in the medical facility.

Collected copays, verified insurance, processed referrals, and updated patient’s information in database.

Protected patient rights by maintaining confidentiality.

MEDICAL LEAVE DURING 2017-2019

CVS Health, Brooklyn, NY 02/2017 – 10/2017

Pharmacy Technician

Resolved third party rejections and completed manual claim forms.

Retrieved and filled prescriptions correctly.

Performed transalation of SIG codes and product selection.

Maintained stock, answered phones, and communicated effectively with healthcare professionals.

Dee’s Little Star’s, Brooklyn, NY 04/2015 – 02/2017

Teacher Assistant

Offered care for young children and infants, including changing diapers, feeding, and comforting.

Aided in a variety of programs, planned activities, and implemented daily scheduled programs.

Provided a positive environment where children had a positive experience throughout the day.

Attended in-service meetings and met all applicable licensing regulations.

Applebee’s, Brooklyn, NY 09/2013 – 05/2014

Server / Customer Service Representative

Promptly took and delivered guest’s food and beverage order ensuring quality and accuracy.

Upheld professional attitude, service excellence, and high level of customer satisfaction.

Took guest orders, kept them organized, and timed the course of service.

Maintained cleanliness and organization of restaurant.

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