Jyoti Shukla

*** ********** **, ********, ** L*X 3P4 • 437-***-**** • adxyh4@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced professional in sales, customer service, and relationship building, with a focus on client satisfaction.

Adaptable to fast-paced environments and changing priorities, able to approach each situation with confidence and enthusiasm.

Skilled in interpersonal relationships, able to utilize attentive listening skills to understand customer needs and make appropriate recommendations.

Proficient in MS Office applications, with elementary proficiency in French.

Holds a diploma in Mass Communication and a Bachelor of Science degree

PROFESSIONAL EXPERIENCE

Senior Payment and rewards representative 08/2021 – Present

PC Financial, Brampton, ON (www.pcfinancial.ca)

Actively engage with customers to educate and promote President's Choice Financial products, resulting in a 20% increase in product uptake within six months

Utilize attentive listening skills to understand customer needs and make appropriate recommendations, leading to a 90% customer satisfaction rate

Offer exceptional advice and product knowledge to customers, resulting in a 40% reduction in customer complaints

Approach each situation with confidence and enthusiasm to promote and sell a wide-selection of products and solutions, using persuasive and consultative sales techniques to drive revenue and build customer relationships

Develop and deliver engaging presentations and training sessions, sharing product knowledge and best practices to improve team performance and customer satisfaction

Proactively engage with customers to educate and promote President's Choice Financial products, demonstrating excellent communication and interpersonal skills

Manage and track sales activity and pipeline, using CRM tools to improve sales effectiveness and efficiency

Foster a positive and team-oriented work environment, building strong relationships with colleagues and promoting a culture of collaboration and continuous improvement

Ensure compliance with all applicable laws, regulations, and ethical standards in all business activities

Trained and onboarded new hires, ensuring they were equipped with the necessary product knowledge and sales techniques to excel in their roles

Customer Service Agent (Contract) 03/2021 – 06/2021

Experis Manpower, Brampton, ON (www.experis.com)

Provided superior customer service to all internal/external business partners, resulting in a 95% customer satisfaction rate

Took ownership of agency inquiries and policy change requests, ensuring that each request was handled in a timely, accurate, and professional manner

Demonstrated excellent problem-solving skills, analyzing information to make informed decisions that resulted in positive outcomes for customers and the business

Acted as a subject matter expert on policy issuance, endorsements, and renewals

Jyoti Shukla Page 2 of 2

Order Entry Clerk 12/2019 – 03/2020

Premise LED, Brampton, ON

Collaborated effectively with Shipping, Invoicing, Sales, and Supply teams to ensure a seamless and coordinated approach to customer orders, resulting in a reputation for exceptional customer service

Maintained an organized and efficient manual and computerized filing system, allowing for quick and easy access to information, and ensuring accuracy and completeness of records

Customer service Representative 10/2019 – 12/2019

DHL, Brampton, ON (www.dhl.com)

Maintained detailed and accurate customer records, ensuring a comprehensive understanding of customer needs and preferences, and fostering strong relationships with clients.

Assisted with order and product management, demonstrating a proactive and solutions-oriented approach to customer service, and contributing to the overall success of the team\

Data Entry Clerk 06/2019 – 10/2019

AppleOne, Brampton, ON (www. www.appleone.ca)

Collaborated effectively with team members to ensure timely completion of data entry tasks

Demonstrated strong attention to detail and accuracy in data entry for a research organization

Office Administrative Assistant 02/2019 – 06/2019

AppleOne, Brampton, ON (www. www.appleone.ca)

Managed daily administrative tasks such as scheduling, correspondence, and document management to improve the efficiency of office operations

Answered phones and directed calls to appropriate staff members in a polite and professional manner, improving customer satisfaction

Managed office supplies inventory and ordering, ensuring that necessary items were always in stock and minimizing waste and expense

EDUCATION AND TRAINING

Accounting for Small Business 2020

St. Gabriel Adult Education Centre

Introduction to Accounting 2020

St. Gabriel Adult Education Centre

Office Administration Co-Op 2019

St. Gabriel Adult Education Centre

Diploma in Mass Communication 2005

Indira Gandhi National Open University, India

Bachelor of Science 2004

University of Meerut, Meerut, India

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