HARMAN GILL

Toronto, ON

+1-519-***-****

adxygx@r.postjobfree.com

Senior Business Analyst

Skilled at quantifying business opportunities and translating requirements into detailed functional specifications

Possessing a strong analytical mindset, creative thinking, and meticulous attention to detail, I bring extensive experience as a Business Analyst and Product Owner across diverse industries such as Telecom, Banking, Retail, and Insurance. My track record includes effectively gathering and analyzing business and functional requirements, conducting GAP analysis, and managing projects. I excel at bridging the gap between business needs and technical requirements, delivering robust solutions to present and future business challenges. I have a talent for inspiring multidisciplinary teams to acquire and apply new skills and techniques in response to evolving business demands. With exceptional analytical and problem-solving abilities, I can evaluate complex business issues and devise suitable solutions that drive success. Additionally, I am an expert in business analytics and process methodology, adept at translating analytical insights into practical and actionable ideas and recommendations. Furthermore, I possess the capability to implement new internal models into organizational processes, ensuring continuous improvement and growth.

Test Case & Gap Analysis

Management Presentations

Requirements Gathering

Change & Project Management

Risk & Conflict Management

Resources & Budget Management

Test Case Documents

Root Cause Analysis

Waterfall & Agile Methodology

Technical Proficiencies Include: MS Office, Jira, Confluence, Agile framework, User stories, Business Case

User Case, UML Diagram, draw.io, Lucid chart, MS Visio Tableau, SQL, BPMN, Flow Chart, Gap Analysis

HIGHLIGHTS

Experienced in Waterfall and Agile methodologies in SDLC; creating UML diagrams including Swim-lanes, Use Case and Activity Diagrams; Quality Center, JIRA and ClearQuest; and in requirement management tools including Confluence, SharePoint. Proficient in SQL queries.

Specialist in Ad-Hoc, Positive, Negative, SIT, Regression, Sanity, Smoke and UAT Testing.

Project manager (Agile, Waterfall, Lean-Six Sigma), mentor, and a coach with exceptional knowledge of strategy development, risk management, cost reduction, operational planning, and continuous improvement of processes.

PROFESSIONAL EXPERIENCE

Senior Business Analyst- Sunlife Insurance, Toronto Apr 2021 – Present

Engaged stakeholders in requirements gathering and documented them in the format of use cases and user stories.

Translated stakeholder requirements into user stories and acceptance criteria, leading the generation of project deliverables.

Identified and captured key data and documents for requirements as needed.

Acted as the product owner, managing the product backlog and transforming items into user stories in JIRA.

Organized Product Backlog Refinement sessions with stakeholders, developers, and QAs to assess backlog items and refine user stories.

Generated and managed documents using collaboration tools such as SharePoint and Confluence.

Conducted daily Scrum meetings with the scrum team to provide updates and address any impediments that may impact team velocity.

Created and maintained a Requirements Tracing Matrix.

Conducted two-week sprint review and sprint planning meetings.

Facilitated end-to-end delivery of business requirements following an agile approach, ensuring requirements are well-constructed, traced, and prioritized to maximize business value.

Assisted QA teams in documenting use cases and test scenarios.

Reviewed, monitored, and logged defects in JIRA and assigned them to the appropriate teams.

Conducted Smoke and Sanity testing on the UI to confirm expected behavior.

Identified current issues and monitored post-implementation performance, prioritizing defects for future releases.

Participated in change management processes by documenting PCR (Potential Change Request) and presenting them to change management teams.

Business System Analyst- Bank of Montreal, Toronto Dec 2019- Mar 2021

Led and facilitated Release Planning, Sprint Planning, Backlog grooming, and Sprint retrospective meetings.

Assisted development teams in breaking down complex user stories into simplified versions for efficient execution.

Ensured the accuracy and consistency of user stories to ensure their unconditional acceptance and validation.

Managed and facilitated the Project Backlog Stories (requirements) in close collaboration with business and development teams.

Conducted thorough gap analysis for related stories within each Sprint.

Identified and addressed key issues (Epics, Stories, and Tasks) in the JIRA Agile application.

Fostered strong relationships within the development team by organizing team and cross-team retrospectives.

Utilized effective requirement gathering techniques to create clear user stories, collaborated with internal and external stakeholders to define detailed acceptance criteria and wireframes, and supported project scope.

Actively participated in feasibility and risk analysis, identifying critical business areas and high-risk areas of the application.

Coordinated and collaborated with a team of 8 individuals on multiple projects.

Provided support to the team in successfully completing tasks and overcoming obstacles in a timely manner.

Coordinated and actively participated in weekly estimate meetings to provide high-level estimates (Story Points) for backlog items.

Developed detailed specifications for critical functional requirements, including comprehensive use cases and process flow diagrams.

Conducted daily Scrum meetings, review meetings, sprint retrospectives, and ensured follow-up on action items for continuous improvement.

Guided three development teams through a successful transition from waterfall development to agile development.

Collaborated with the development team to estimate user stories accurately.

Educated team members on Agile processes and facilitated retrospective planning and meetings.

Maintained well-organized task boards and generated daily burn down chart.

Business Analyst – Walmart Canada, Toronto Nov 2018- Nov 2019

Utilized appropriate elicitation techniques to gather information and identify stakeholder requirements.

Evaluated submitted projects and collaborated with the office Project Manager and business development team for successful implementation.

Developed business strategies to generate relevant data analytics and content in support of business goals and objectives.

Contributed to the development and modification of systems to meet customer needs, including the implementation of business features.

Coordinated projects and collaborated with development leads to identify opportunities for improved collaboration and process enhancement.

Organized and led work process reviews and redesigned meetings to facilitate decision-making.

Facilitated Joint Application Design (JAD) sessions to elicit requirements and brainstorm ideas for system development efforts.

Led walkthroughs, validation, and discovery sessions with key stakeholders to gather process components for business transformation projects.

Liaised with business users, subject matter experts, and development teams to identify process improvement opportunities and business process automation solutions.

Conducted user acceptance testing, analyzed identified issues, documented system problems, and recommended corrective measures.

Conducted data analysis, documented business processes, and prepared process and workflow maps.

Jr. Business Analyst -Bell, Toronto Sep 2017-Oct 2018

Created comprehensive Business Requirement Documents (BRD) and Functional Specification Documents (FSD), including data architecture modeling, system design and integration, data mapping, and screen design.

Elicited and translated product requirements into accurate and complete business, functional, and non-functional requirements, reducing ambiguity through active listening, professional business writing, and verbal skills.

Collaborated with the requirements management team through workshops and interviews for pre-delivery planning.

Led offshore development and quality assurance teams.

Managed User Acceptance Testing (UAT) projects until codes were put into production and received company approval.

Developed risk management plans, including identifying, analyzing and planning risk responses.

Effectively managed change requests, considering factors such as man-hours and actual necessity. Achieved significant reductions in response and completion times for processing customer orders by implementing a comprehensive end-to-end business services automation solution. Proactively kept management updated on the progress and status of the project.

Developed training materials and user manuals for companies as needed, ensuring comprehensive understanding of new processes. Conducted evaluations to assess the impact of automation on current business processes, resulting in the creation of a Process Definition Document (PDD) to document and drive improvements

EDUCATION & CERTIFICATIONS

Masters - Guru Nanak Dev University, India - 2016

Bachelors - Maharishi Markandeshawar University - 2012

IIBA Entry Certificate in Business Analysis (ECBA) - 2021

IIBA Agile Analysis Certification (AAC) - 2022

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