Customer Service Manager
Resume:
CHRISTOPHER RAMSEY
HUBERT, *****, UNITED STATES 910-***-****
DETAILS
Hubert, 28539
United States
************@*****.***
SKILLS
Excellent Customer Service Skills
Friendly and Outgoing Attitude
Excellent Communication Skills
Multitasking Skills
Problem Solving Skills
PROFILE
Dedicated and Experienced Customer Service Manager/ Representative offering 25+ years (the last 15 of which in a management capacity) of experience resolving account and service concerns for customers and clients. Smoothly uncovers and solves challenges, offering product service and support, providing knowledge-based research in applicable fields while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. EMPLOYMENT HISTORY
Ground Trace (FedEx) Case Account Manager at Concentrix, Jacksonville May 2022
Currently being trained as a FedEx (PRT) Problem Resolution Team member, a new line of business which forms a more robust package research and resolution team, made available after recently completing a project working on the FedEx Ground (Delivery Dispute) Trace team. This entailed managing a case load of (at times) up to 500 disputed delivery cases. Upon first contact (inbound/outbound calls) with customers/clients, suggesting possible resolutions, through probing questions, collecting data pertinent to delivery station investigations while conveying expectations and next-step procedures. Continuing relevant investigations to gather additional data and forwarding to the associated delivery station with GPS information. Pending and monitoring cases for updates and successful resolutions through customer-quoted investigation time frames. Property Manager at Ramsey's Mobile Home Park, Hubert July 2019
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Monitored timely receipt and reconciliation of rents collections in accordance landlord and resident statutes.
Evaluated and recommended changes in rental pricing strategies to remain competitive in the market while maximizing profit.
Handled tenant complaints promptly and appropriately, dispatching on-site maintenance personnel or contacting repair and other support services as necessary. Followed up on delinquent tenant accounts, coordinated collection procedures and represented office in Summary Ejectment Eviction proceedings Electronics/Appliance Customer Service Manager at Furniture Fair Inc, Jacksonville September 1996 — July 2019
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Followed through with client requests to resolve problems. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Built partnerships with diverse internal teams; sales, finance and operation departments to streamline processes.
EDUCATION
GED, Coastal Carolina Community College, Jacksonville June 1991
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