RUBY

SOSEFINA

TEO

adxyfw@r.postjobfree.com

m

480-***-****

Chandler, AZ 85225

Experienced Banker with over 2 years of experience in Teller-Banking. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and

passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task. Motivated to learn, grow and excel. Organized and

dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL SUMMARY

Guam Inc dba Amerika Samoa - Business and Personal Affairs Teller

Pago Pago, American Samoa, American Samoa 96799 •

09/2019 - 08/2021

WORK HISTORY

• 1 year and 11 months)

Tasks: As a teller in a Polynesian raised community where we uphold respect and service,

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I was entrusted to serve my community and people with state of the art customer service

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Day to day operations included operating a computer to optimize use of time, as well as type up a neat report of flowing cash to better understand the needs of my

community, as well as the business

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Also entrusted to me, were the opening and closing of customer accounts when necessary, or if requested by customer

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SKILLS

• Public and Media Relations

• Publicity and Promotion

• Career Development

• Marketing and Advertising

Performance Schedule

Management

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• Self-Motivated

• Decision-Making

• Teambuilding

• Flexible and Adaptable

• Data Entry

Interpersonal

Communication

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Organization and Time

Management

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• Attention to Detail

• G-Suite

Samoana High School

2019

EDUCATION

In addition to business expectations of its employees, I was also entrusted to uphold work ethics in a place of operation that include different people and

personalities, which I believe, is another vital factor of being an excellent employee

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Like any other entity, ANZ Guam Inc dba Amerika Samoa value excellent customer service and confidentiality

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As an employee, I was expected, and delivered

exemplarily, to uphold all rules put in place by the entity or anyone they see fit (supervisors, managers, interim, etc.)

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Included amongst these important rules are keeping the business and our customer's information confidential

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This was we can earn our client's trust, setting a fine foundation for what we like to call customer service, or in any case, excellent customer service

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Like any other employment, I had my fair share of

challenges at every job I've had, which I will take the liberty of talking about: The different types of people and their opinions about how I work based off of their frustration with work procedures and the line of power, held by owners of businesses, or whom they put in

charge to compensate for their absence

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For example, if you don't pay adamant attention during trainings at work, you may be slower than normal (which isn't a bad thing, might I add

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Some procedures require more time than others, and progress is important.) at getting certain tasks done

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Another factor to take into consideration is the

technology used for simple operation, which isn't always state of the art

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It's easier to press someone down for doing their job when you have an outsider point of view, because you aren't the one who has to deal with the technology and the bank process put in place by FDIC, or other rules

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Which brings us to the million dollar question: "How do you deal with it professionally?" While people may vary and ideas may vary even more, one thing remains true: no one fully understands what the other is going through

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And though most do not believe in God or the

establishment on religion, the Bible gives so many excellent advice on how to deal with others and come to a conclusion that promotes compromise

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Wells Fargo - Online Fraud Operations Specialist

The Bible contains a scripture that promotes human equality: Matthew 7:12- "All things, therefore, that you want men to do to you, you also must do to them

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This, in fact, is what the Law and the prophets mean."

(English Reference Bible of the New World Translation)

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Though customers may often forget that employee's go through their own personal load, we should never be, or act, ingenuous so as to forget that the whole reason for the outburst is because they, too, have their burdens to carry

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With that in mind, I try my best to keep my cool with customers who lose theirs, and try my utmost to give every customer/person I encounter the best customer service they've ever experienced, and this has been my motto since entering the employment field.

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Collaborated with staff members to make accurate

reservations.

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Developed contacts with individuals and organizations, applying effective strategies and techniques to promote client success.

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Maintained detailed digital and hard-copy records of room statuses.

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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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Carried out day-day-day duties accurately and

efficiently.

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Demonstrated respect, friendliness and willingness to help wherever needed.

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Performed duties in accordance with applicable

standards, policies and regulatory guidelines to promote safe working environment.

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Maintained energy and enthusiasm in fast-paced

environment.

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Proved successful working within tight deadlines and fast-paced atmosphere.

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Used critical thinking to break down problems, evaluate solutions and make decisions.

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Offered friendly and efficient service to customers, handled challenging situations with ease.

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Developed and maintained courteous and effective

working relationships.

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Chandler, AZ • 11/2021 - 03/2022

As a fraud specialist at a reputable entity, I was entrusted to complete my work to the best of my ability

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My work included defrauding customer's accounts that call in to report a fraud has been conducted on their financial accounts

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Fraud that often occurs for clients I've dealt with include: puppy fraud, which is fraud that results from people paying for false advertisements on adopting dogs, only to invest money and never get the dog, amongst a lot others

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I was expected to uphold every and all laws and

principles set to protect the company, as well as its customers

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Amongst my tasks were making and answering phone

calls 12-20 hours a day, with paid overtime

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During these phone calls, I dissect each customer's waves of words to pinpoint their exact needs and identify the purpose of their call

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I like to take physical notes or notes on my computer to keep track of what my customers are telling me during the phone call to understand how I would be of help to them

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I was also tasked to operate systems such as Excel, Word and completing PowerPoint presentations

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A challenge I faced while working at Wells Fargo was finding the motivation to keep doing what I was doing as a fraud specialist

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This job required full attention, but as does everyone else, we also have personal lives outside of work

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When dealing with pressure from both sides of life, you tend to lose sight of why you do what you do

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However, I had to teach myself to separate my work life from my personal life, and after finally getting the hang of it, I was able to regain motivation and finish strong.

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Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

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Analyzed large amounts of data to find patterns of fraud and anomalies.

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Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

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Sodexo Inc - Stand Worker/Event Server

Tempe, AZ • 10/2021 - Current

Provided exemplary level of customer service to clients and company personnel.

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Summarized all key information regarding investigation into detailed report for delivery to client.

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Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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Carried out day-day-day duties accurately and

efficiently.

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Demonstrated respect, friendliness and willingness to help wherever needed.

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Worked flexible hours; night, weekend, and holiday shifts.

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Performed duties in accordance with applicable

standards, policies and regulatory guidelines to promote safe working environment.

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Maintained energy and enthusiasm in fast-paced

environment.

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Proved successful working within tight deadlines and fast-paced atmosphere.

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Used critical thinking to break down problems, evaluate solutions and make decisions.

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Offered friendly and efficient service to customers, handled challenging situations with ease.

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Developed and maintained courteous and effective

working relationships.

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Cash Room Personnel/Concession, When I was first hired by Sodexo, it was to be cash room personnel

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This required that I collect money made by all the stands owned by Sodexo during games at the Arizona

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State University Sun Devil Stadium, and other locations of sports

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After collecting the cash, I am expected to count it in an orderly manner and determine the profit made from

each stand

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After dividing each stand profit and beginning cash, I was tasked with making each stand a deposit for the bank, as well as fill up the deposit slip and prepare beginning cash for the next business day

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As a concession stand worker, I am expected to show up to work on time and begin inventory

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Working in the concession stands, you have an option to be one of three things: a cashier, a runner to a cashier or one of the cooks

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I was fortunate enough to amongst the very few that were able to shoulder the task of all three positions within the concession stand

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While it was a nice touch to attend sport events while working, a challenge I really had to overcome was being comfortable enough to start conversations with new people; people I work with, as well as the customers I'm bound to serve

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However, I remember the feeling of accomplishment

when I'd speak to a customer, get a glimpse of what they like and sell to them the item on the menu that would appear most appealing to them based on the data I've gotten by observing

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After that epiphany, I was in the front line serving every single customer with excellent customer service, and even more excellent food.

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Kept kitchen, counter and dining areas cleaned and sanitized.

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Accurately operated cash register to process customer payments.

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Performed serving, cleaning and stocking to high

standards and provided excellent customer satisfaction.

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Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

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Kept drawer balanced by accurately processing cash, credit and debit payments.

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Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

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Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

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Replenished serving stations with fresh food and cleaned up spills.

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Brewed coffee and tea and changed out drink station syrups.

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• Prepared salads, soups and sandwiches for customers. Maintained effective supply levels by monitoring and reordering food stock and dry goods.

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Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

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• Loaded food, dishes and utensils on carts and trays to Amazon - Delivery Associate

Chandler, AZ • 07/2022 - 10/2022

transport from designated food preparation areas to designated tables.

Filled out daily shift log to record amount of food prepared, used and leftover.

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Backed up servers by setting up trays and completing some food deliveries.

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Kept pastry and dessert case stocked with fresh

selections and arranged to entice orders.

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Observed customer purchases in line and differentiated between standard portions.

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Inspected kitchen equipment and appliances 15 times per week to verify functional operation.

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Completed on-time deliveries by choosing best and most efficient routes.

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Delivered packages to customer doorsteps and business offices.

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Loaded truck and properly secured items to prevent damage for deliveries.

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Communicated customer complaints, requests and

feedback to company management for swift resolution.

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Contacted customers prior to delivery to confirm and coordinate delivery times.

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Completed rush deliveries on tight timetables to satisfy customer needs.

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Performed walk around on delivery vehicle before

beginning shift to verify correct and safe operating order.

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Verified daily deliveries against shipping instructions before delivering to customers.

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Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.

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Operated vehicle safely in highly congested areas with no traffic violations.

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Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.

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Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

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Maintained organized, clean and professional vehicle to protect company reputation with customers.

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Successfully avoided time delivery delays by carefully planning best routes.

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Determined quickest and safest routes for delivery by using effective planning and organizational skills.

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Planned delivery routes and most efficient methods of distribution.

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Complied with truck driving rules as well as company policies and procedures regarding safe vehicle

operations.

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Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.

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Minimized company liability and risks to loads by obeying traffic laws.

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Refilled truck after completing deliveries to return in ready-to-use condition.

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