ELIZABETH REED

***** **** ***** *****, **** Villa, Illinois 60046 847. 871.3235 adxyfs@r.postjobfree.com

OBJECTIVE: To obtain a challenging position, one which will utilize my administrative skills and abilities to the fullest in a team environment.

WORK HISTORY

Operations Administration — Federal Express, Grayslake, Illinois 2021–Present

Update recipient data, i.e., changed delivery dates, addresses or phone numbers.

Printout paperwork for drivers daily before dispatch.

Distribute or assist with incoming calls, take messages and/or send call to correct parties.

Contact customers regarding missing information for international shipments.

Edit address kickouts and potential address mis-deliveries.

Reroute work areas and package pickups with call tags for contractors.

Deliver packages to customers at facility.

Administrative Assistant to Deputy Chief of HP — Lake County Sheriff’s Office, Libertyville, Illinois 2013–2021

Update personnel information, specialties and equipment.

Answer incoming calls, take messages or send call to correct parties and assist visitors.

Accept deliveries for 3 buildings.

Order supplies and/or equipment.

Stock report room with supplies, various forms, and court notifications.

Fill out branch court appearances, make copies and put them into the deputies’ mailboxes.

Enter false alarm information and sending appropriate billing out monthly.

Credit card reconciliation.

Notify 911 of parking requests, alarm registration and ‘Students not allowed at Warren High School’ letters.

Scan and email training requests to the Training Division.

Enter citations, overweight truck enforcement, send letters regarding bus arm violations and track violations, keep citation and DUI stats on separate Excel spreadsheets.

Send reimbursement and uniform requests to the business office.

Gather material for quarterly newsletter.

Schedule meetings for conference and roll call rooms.

Timecard verification, correction and document overtime on Excel spreadsheet.

Look up various calls, notes, reports and then email or print them out for Command.

Request business cards for deputies and Command.

Contact maintenance for any issues with the building.

Contact IT on behalf of deputies when technical issues arise.

Email monthly schedules to various parties, including the Undersheriff, Records Division and the State’s Attorney’s Office before the 1st of every month.

Open and distribute postal and interoffice mail.

Send out certified mail when requested by deputies and Command.

Senior Clerk—Lake County Sheriff’s Office, Waukegan, Illinois 2010–2013

Answer incoming calls and assist or route to appropriate parties within the Sheriff’s Office, Highway Patrol, Warrants Division and/or courthouse.

Enter names, addresses, dates of birth and code offenses from reports filled out by law enforcement personnel.

Take care of different clientele needs as they arise during the course of the day at the customer service counter.

Fax or email accident and/or incident reports to numerous agencies.

Data entry from deputy accident and incident reports for statistics.

Type and proof Visa letters, certified letters, affidavits for State’s Attorney Office and other correspondence.

Provide assistance for receptionist and administrative office when required.

Make copies and file assorted documents.

Fingerprint individuals for background checks/liquor license/employment purposes/conceal to carry license.

Entered billing data in Oracle.

Read incoming court orders and subpoenas, collect the data being requested and distribute to Public Defenders, private attorneys, and/or judges.

Ensure subpoena materials are fulfilled and delivered in a timely manner.

Send out certified mail.

Track multiple requests from the State’s Attorney Office.

Fill in for the receptionist daily to cover breaks and lunch.

Administrative Assistant—The Mickus Group, Bannockburn, Illinois 2001–2009

Balance client billing in an Access Program.

Fax or email invoice and past due statements to clients at their request.

Maintain office supplies.

Type and proof memos, a range of correspondence, reports and letters.

Mail announcements and letters to clients and various information to consultants.

Drop off and/or pick up any packages/letters/items to/from clients.

Responsible for emails/messages coming in and forward to proper persons.

Answer phone calls and route to appropriate parties or take messages.

Ship materials via Federal Express and keep Federal Express supplies ample.

File a range of correspondence.

Processing Assistant (Tenneco Team)—Hewitt Associates, Lincolnshire, Illinois 2001–2001

Printed reports off main frame computer data base.

Entered amounts from reports into Excel spreadsheets and reconcile results.

Researched and resolved edits for employee contributions and/or loan payments.

Faxed assorted reports to responsible third parties for verification of transactions.

Complete all tasks in a timely fashion to ensure payroll ran weekly, bi-weekly, or monthly with correct contributions.

Processing Assistant (GE New Hire Team)—Hewitt Associates, Lincolnshire, Illinois 1998–2001

Enter data such as Social Security numbers, names, addresses, dates, salaries, etc.

Research, analyze, and resolve issues for new hires and transferring employees.

Worked on several spreadsheets to distribute the workload among team members.

Prioritized tasks that changed daily. Juggle several challenges that arose in the fast-paced environment.

Obtained employee forms by contacting GE’s Human Resource Department.

Interact with a variety of other GE Team members within Hewitt and GE.

Proofread employee forms received to ensure all data was present and complete, i.e., Social Security numbers, verification of citizenship, etc.

Data Capture—Hewitt Associates, Lincolnshire, Illinois 1997–1998

Keyed in Social Security numbers, names, addresses, date of birth, etc. into specialized software, Excel spreadsheets and Microsoft Word.

Transcribed beneficiary information retrieved from Call Message Center (CMR).

The ending of the fiscal year called for the team to work a third shift. I came in for that shift when it was required.

Responsible for logging surveys in and out of the department.

Data Entry Specialist—LTD Commodities, Bannockburn, Illinois 1989–1997

Keyed names, addresses, customer account and inventory numbers into shipping data base.

Duties entailed keying payments and inventory.

Averaged 20,000 keystrokes per hour.

Worked evenings in the warehouse picking and inspecting orders when needed.

SKILLS

Typing 60 WPM/20,000 Keystrokes per hour.

Proficient in Microsoft Excel, Word, and Outlook programs; some knowledge of Access, Power Point, and Oracle.

Filing, faxing, taking calls, routing numerous calls, and a variety of office duties.

Ability to work well with others as well as on my own. Fast learner and always seeking to enhance my knowledge.

EDUCATION

Warren Township High School, Gurnee, Illinois Diploma Awarded—June 1989

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