Administrative Assistant Customer Service

Catherine Covington 310-***-**** ************@*****.***

PROFESSIONAL EXPERIENCE

Starlight Realty, Los Angeles, California 9/2008 - 05/2023

Administrative / IRS Licensed Tax Preparer #A257847 /Mobil Notary

Provided administrative support to Executive

Independently initiated and executed multiple projects simultaneously.

Scheduled meetings and collaborated diversely with people and job

functions.

Created and maintained various databases for new and old clients.

Provided efficient, diplomatic and professional customer service

Prepared Trusts and presented Revocable Living Trust Seminars

monthly.

Prepared Health Care Directive and Financial Durable Power of

Attorney.

Prepared Personal & Business Income Taxes on ATX Tax Software

Authorized IRS E-File Provider and Financial Statements.

Preparation and tracking of documents, contracts, plans, and office

correspondence. Completed confidentiality on all business matters and

sensitive matters processing some of the home loans

Opened, sorted, and distributed incoming mail and purchased office

supplies. Trained personnel of four or more when needed with excellent

Leadership, organizational and analytical skills

Arden Realty, INC., Los Angeles, California 9/2007-7/2008

Lease Administrator

Fully executed leases, Subleases and process amendments reports.

Requested lease abstracts within 2 days and responded to e-mails and

phone calls.

Excellent organizational skills, ability to multitask and detailed oriented

Ability to communicate clearly and professionally with all levels of an

organization.

Utilized outlook reading and forward inter-office memoranda and

responded to routine correspondence in accordance with established

guidelines.

Interacted daily with the Property Manager and the Property

Accountant.

Updated tenant contact forms and ability to apply problem

solving skills.

Utilized software programs MRI, Excel, Word and Outlook.

Provided back-up phone support for receptionist.

Hammond Financial Group, Inglewood, California 6/2001 -9/2007

Administrative Assistant / Sr. Loan Processor / Sales

Effective interpersonal skills, excellent organizational and

analytical skills.

Handled high sensitive and confidential information.

Responsible for ensuring the smooth operation of the department by

administering and maintaining the filing system.

Acted as a public face and central point of contact for clients.

Answered phones, coordinate appointments and travel

arrangements.

Excellent time management skills.

Accessed credit and reviewed credit report, checked debt/ratio.

Opened Escrow title and appraisal.

Utilized and upload loan programs, Calyx Point, E-Compass and

Genesis.

Assisted with getting loan bought from varies banks and reviewed

underwriting conditions.

Knowledge of 2008 - 2010 Guidelines FHA, VA Loans and Short Sale

Properties

Dr. Marvin White JR. M.D., Los Angeles, California 12/1999-5/2001

Front Office Manager

Prepared & arranged new incoming Patients charts

Scheduled and arranged appointments for new and

continuing patients.

Followed-up on Medical and Medicare files.

Recorded transactions in the journal and posted to ledger

Responsible for reconciling past due invoices and bookkeeping

Scheduled and assisted with basic questions of patients

Education:

West L.A.College, Culver City, CA

Computer Skills

Microsoft Word, Excel, PowerPoint, QuickBooks, Outlook

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