Customer Service Sales Manager

Emily Draper

**** ******* **. **** ***

Grayslake, IL 60030

847-***-****

SUMMARY OF QUALIFICATIONS

Over fifteen years of experience in restaurant operations and communication. Possessing a strong work ethic and excellent customer relation skills, stable work history and credible references. Expertise includes: Ability to plan, organize and coordinate priorities in an expedient manner; Personable and professional with a strong customer service orientation and problem solving skills; Creative and critical thinking in a fast-paced environment; Accustomed to working under deadlines; Excellent organizational skills and event planning expertise; Marketing experience. PROFESSIONAL EXPERIENCE

Potbelly Sandwich Shop: Deerfield, IL

Catering Coordinator/Shift Lead Manager, 2014-Current Achieving full-circle fulfillment of catering orders: from receipt of an order to execution, payment and delivery. Maintaining detailed knowledge of menu items, allowing guests with dietary restrictions and specific needs to order accordingly. Building customer relationships to contribute to awards of highest catering sales nationally. Ordering supplies, scheduling employees, calculating budgets and exceeding target sales goals. Developing proposals and organizing events. Supervising shifts and assisting in all operations of the restaurant, outside of catering. Potbelly Sandwich Shop: Vernon Hills, IL

Backline/Catering Coordinator, 2010-2014

Organized and executed to-go orders under high pressure situations. Prepared orders carefully, yet efficiently, resulting in numerous comments of praise and thanks from new and seasoned guests. Assembled and verified accuracy of orders and promptly delivered to clients. Certified Trainer, 2008-2010

Maintained diligent adherence to company policies and safety standards. Provided guidance and service. Directed and coached others, delegated tasks and implemented solutions. Closely collaborated with Regional Catering Sales Manager to create the Backline Coordinator role. Associate, 2007-2008

Followed all food and safety regulations. Demonstrated proper food preparation, portioning, rotation. Held high standards for quality and taste. Panera Bread: Libertyville, IL

Associate, 2006-2007

Operated cash register while assisting in the preparation and compilation of food and specialty beverages. Provided superb communication with customers and co employees. Target: Vernon Hills, IL

Cashier, 2005

Performed cash and card transactions, and interacted with customers. EDUCATION

Libertyville High School: Libertyville, Illinois

College of Lake County: Grayslake, Illinois