Brittney Flowers

Waxahachie, TX *****

adxyej@r.postjobfree.com

+1-972-***-****

To obtain an entry-level position, which allows for the utilization and enhancement of my organization, communication, and customer service skills while offering upward mobility and growth. Work Experience

Professional Dispatch Specialist

Nation Safe Drivers - Iowa City, IA

October 2021 to Present

• Receiving emergency and non-emergency calls and record significant information

• Addressing problems and requests by transmitting information or providing solutions

• Receiving and dispatching orders for products or deliveries

• Prioritize calls according to urgency and importance

• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations

• Monitor the route and status of field units to coordinate and prioritize their schedule

• Provide field units with information about orders, traffic, obstacles and requirements

• Enter data in computer system and maintain logs and records of calls, activities and other information Home Health Aide

JP&P Home Health Agency - Dallas, TX

February 2019 to Present

• Monitors patient condition by observing physical and mental condition, intake and output, and exercise.

• Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.

• Assists patients by providing personal services, such as, bathing, dressing, and grooming.

• Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

• Helps family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient; advising on nutrition, cleanliness, and housekeeping.

• Records patient information by making entries in the patient journal; notifying nursing supervisor of changing or unusual conditions.

• Maintains a safe, secure, and healthy patient environment by following sepses standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards;

• Updates job knowledge by participating in educational opportunities.

• Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.

• Enhances service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Packer/Shipper

CMOP VA - Lancaster, TX

October 2019 to May 2020

Scanning prescription barcodes. Placing the prescription into the proper sized mailing envelope or box. Placing patient refill documents and return address label into the package. Adding packing material to protect the contents from leakage or damage.

• Closing and sealing the container. Placing an address label on the package and sending the completed order to the manifesting area.

• Maintaining stock and a clean work area.

Customer Service Representative

TELETEC - Ennis, TX

August 2018 to August 2019

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

• Update customer information in the customer service database during and after each call

• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

• Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

• Insurance verification and pre-authorization

Inspector Packer

Dart Container - Waxahachie, TX

June 2008 to July 2019

• Inspect and pack foam cup/print department production.

• Change date and shift code on tape machines

• Notify maintenance staff of problems that require their assistance

• Maintain a clean working area

• Responsible for the proper packaging of finished product

• Perform quality checks according to standard operating procedures

• Perform other duties as assigned by the supervisor in accordance with production needs.

• Responsible for finding and reporting and quality problems to the supervisor Cashier

Whataburger - Waxahachie, TX

2007 to 2008

• Perform basic math functions to collect payment and make change

• Dusts and cleans classrooms.

• Serves and collects food trays from each child.

• Direct and assists parents and visitors throughout the facility.

• Answers phone and direct each caller to the appropriate person.

• Collect payments and bag purchases for customers Education

High school diploma

Skills

• Excel

• Powerpoint

• Microsoft word

• Word

• Computer Skills (3 years)

• Quality Inspection (10+ years)

• Basic Math

• Math

• Home Care

• Packaging

• Warehouse Experience

• Cleaning Experience

• Laundry

• Typing

• Patient observation

• Dietary department experience

• Dietary aide experience

• Picking & packing

• Data entry

• English

• Caregiving

• Vital Signs

• Computer Literacy

• Senior Care

• Commercial Cleaning

• Customer service

• Microsoft Excel

• Insurance Verification

• Patient Care

Certifications and Licenses

Phlebotomy

January 2020 to Present

Adjuster

January 2023 to Present

Assessments

Scheduling — Proficient

December 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Work style: Reliability — Highly Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Warehouse associate — Expert

November 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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