Customer Service Business Development
Resume:
Flora Heaggans
Nanny
Seffner, Florida, United States
************@*****.***
SUMMARY
Enthusiastic and hard worker as Customer Service Specialist. I strongly believe that I'm a good fit for your organization and would love the opportunity to become a team player. Career Highlights
Increased customer satisfaction rating by 5 percent, passing the secret shopper monthly tests. Weekly customer/appointment reports based on inbound and outbound calls. Being great company cook helps too. WORK EXPERIENCE
January 2016-Current
Nanny
Care.com
United States
Daily Duties
Feeding, changing diapers, playtime(indoors/outdoor), art, music, basic learning activities, i.e. (letters, numbers, colors, shapes), playdates, field trips, potty training.
Light housecleaning, household errands
December 2012-October 2016
Cashier/ Customer Service Rep
Reeves Import Motorcars
Tampa, Florida, United States
Car dealership located in prime area of Florida and Fowler Ave. My job description detailed as Cashier, then became BDC (Business Development Center) Rep/Customer Service. Duties included accepting loan payments, processing vehicle documents, filing, maintaining customer lounge area with drinks, reading materials, special customer appreciate events, holiday prep. BDC/Customer Service Rep duties included inbound/outbound customer calls, appointment setter, Microsoft Word/Excel daily usage, work chef
Skills: 10-Key, Word Processing, Microsoft Office Excel, Microsoft Office PowerPoint October 2011-November 2012
Hostess
CLEOS
Tampa, Florida, United States
Door Greeter, Cashier, Venue Promoter
Welcome all customers to the establishment, intake sales, marketing Skills: Sales & Marketing, Communication Skills, Cash Handling August 2003-April 2010
President/Owner
MASTAMIND LLC
Tampa, Florida, United States
Artist Management Development, Promotions, Talent Scout Develop local artists in music, art and dance, attend talent shows, promoting local talent, music development
Skills: Communication Skills, Sales & Marketing, Marketing Communications, Music, Business Development, Business/Marketing Planning
Entertainers, Performers, and Related Workers
September 2001-December 2002
Hostess
SILK STOCKINGS
Tampa, Florida, United States
Promotions, marketing/sales
Venue Promoter, Marketing, entertained customers,
Skills: Communication Skills, Cash Handling, Promotions/Marketing, customer service/sales May 1999-August 2001
Telemarketer
Z-Tel Communications
Tampa, Florida, United States
Inbound/Outbound Call Center, Sales, Marketing
Incoming calls for new telephone customers, appointment setting Skills: Microsoft Office Excel, Telemarketing, Telecommunications, customer service/sales February 1998-April 1999
Bank Teller
Regions Bank
Tampa, Florida, United States
Buy/Sell Bonds/Cashiers Checks, Greet Customers
Selling cashier's checks, traveler's checks, and series e bonds, assisting customers with safe deposit boxes, process loan
Skills: Providing Customer Service, Promotions/Marketing, 10 Key, Customer Communications September 1996-November 1997
Bank Teller
Manufacturers Bank
United States
Florida
Cash Handler, Deposit, open/close accounts
Providing account services to customers, opening special accounts for kids, balance cash drawer, Assist in ordering, receiving, verifying, and distributing cash
Skills: Banking, 10 Key, Customer Care
May 1993-November 1995
Bank Teller
Liberty State Bank
Saint Paul, Minnesota, United States
Cash/deposit checks, open/close accounts, handle large deposits Record night and mail deposits, answer questions in person or on telephone, receiving deposits, cash withdrawls
Skills: Cash Handling, customer service/sales, Market Analysis November 1989-August 1992
Cashier
Burger King
Saint Paul, Minnesota, United States
Food prep, closer, Cashier
Taking food orders, cleaning food preparation areas, cooking surfaces, and utensil, cashiering Skills: Communication Skills, Cash Handling, customer service/sales October 1988-November 1990
Food Preparers/Cashier
Au Bon Pan Restaurant
Saint Paul, Minnesota, United States
daily food prep work, cash handler, intake food order Cash handler, greeting customers before taking orders, baked goods daily, inventory of food products EDUCATION
-Current
Highland Sr. High
United States
Highland Sr. High
High School or equivalent
1990-1991
Inver Hills Community College
United States
Inver Hills Community College
Some College Coursework Completed
Social sciences
1990-1991
• Social sciences
SKILLS
Bank Teller Cash Handling Cashier Cashiering Retail Sales Customer Service Business Development Outbound Call Center Outbound Calls Telemarketer Telemarketing Telecommunications Data Entry Filing Typing Customer Service Oriented Greeting Incoming Calls Closer Customer Support Chef (All) CHEF Cooking Marketing Marketing Communications Market Analysis Problem Solving Operations Payments Microsoft Access Team Player Painting Inventory Ordering Safe Deposit Excel Microsoft Excel Microsoft Office Microsoft Outlook Microsoft Powerpoint Powerpoint Photoshop Pallet Jack Distribution Warehousing
CERTIFICATIONS
Certified Caregiver
teaches how to help loved one with activities of daily living (ADLs), what to do in an emergency, and how to effectively manage relationships between family members as a caregiver. LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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