Flora Heaggans

Nanny

Seffner, Florida, United States

+1-813-***-****

adxye9@r.postjobfree.com

SUMMARY

Enthusiastic and hard worker as Customer Service Specialist. I strongly believe that I'm a good fit for your organization and would love the opportunity to become a team player. Career Highlights

Increased customer satisfaction rating by 5 percent, passing the secret shopper monthly tests. Weekly customer/appointment reports based on inbound and outbound calls. Being great company cook helps too. WORK EXPERIENCE

January 2016-Current

Nanny

Care.com

United States

Daily Duties

Feeding, changing diapers, playtime(indoors/outdoor), art, music, basic learning activities, i.e. (letters, numbers, colors, shapes), playdates, field trips, potty training.

Light housecleaning, household errands

December 2012-October 2016

Cashier/ Customer Service Rep

Reeves Import Motorcars

Tampa, Florida, United States

Car dealership located in prime area of Florida and Fowler Ave. My job description detailed as Cashier, then became BDC (Business Development Center) Rep/Customer Service. Duties included accepting loan payments, processing vehicle documents, filing, maintaining customer lounge area with drinks, reading materials, special customer appreciate events, holiday prep. BDC/Customer Service Rep duties included inbound/outbound customer calls, appointment setter, Microsoft Word/Excel daily usage, work chef

Skills: 10-Key, Word Processing, Microsoft Office Excel, Microsoft Office PowerPoint October 2011-November 2012

Hostess

CLEOS

Tampa, Florida, United States

Door Greeter, Cashier, Venue Promoter

Welcome all customers to the establishment, intake sales, marketing Skills: Sales & Marketing, Communication Skills, Cash Handling August 2003-April 2010

President/Owner

MASTAMIND LLC

Tampa, Florida, United States

Artist Management Development, Promotions, Talent Scout Develop local artists in music, art and dance, attend talent shows, promoting local talent, music development

Skills: Communication Skills, Sales & Marketing, Marketing Communications, Music, Business Development, Business/Marketing Planning

Entertainers, Performers, and Related Workers

September 2001-December 2002

Hostess

SILK STOCKINGS

Tampa, Florida, United States

Promotions, marketing/sales

Venue Promoter, Marketing, entertained customers,

Skills: Communication Skills, Cash Handling, Promotions/Marketing, customer service/sales May 1999-August 2001

Telemarketer

Z-Tel Communications

Tampa, Florida, United States

Inbound/Outbound Call Center, Sales, Marketing

Incoming calls for new telephone customers, appointment setting Skills: Microsoft Office Excel, Telemarketing, Telecommunications, customer service/sales February 1998-April 1999

Bank Teller

Regions Bank

Tampa, Florida, United States

Buy/Sell Bonds/Cashiers Checks, Greet Customers

Selling cashier's checks, traveler's checks, and series e bonds, assisting customers with safe deposit boxes, process loan

Skills: Providing Customer Service, Promotions/Marketing, 10 Key, Customer Communications September 1996-November 1997

Bank Teller

Manufacturers Bank

United States

Florida

Cash Handler, Deposit, open/close accounts

Providing account services to customers, opening special accounts for kids, balance cash drawer, Assist in ordering, receiving, verifying, and distributing cash

Skills: Banking, 10 Key, Customer Care

May 1993-November 1995

Bank Teller

Liberty State Bank

Saint Paul, Minnesota, United States

Cash/deposit checks, open/close accounts, handle large deposits Record night and mail deposits, answer questions in person or on telephone, receiving deposits, cash withdrawls

Skills: Cash Handling, customer service/sales, Market Analysis November 1989-August 1992

Cashier

Burger King

Saint Paul, Minnesota, United States

Food prep, closer, Cashier

Taking food orders, cleaning food preparation areas, cooking surfaces, and utensil, cashiering Skills: Communication Skills, Cash Handling, customer service/sales October 1988-November 1990

Food Preparers/Cashier

Au Bon Pan Restaurant

Saint Paul, Minnesota, United States

daily food prep work, cash handler, intake food order Cash handler, greeting customers before taking orders, baked goods daily, inventory of food products EDUCATION

-Current

Highland Sr. High

United States

Highland Sr. High

High School or equivalent

1990-1991

Inver Hills Community College

United States

Inver Hills Community College

Some College Coursework Completed

Social sciences

1990-1991

• Social sciences

SKILLS

Bank Teller Cash Handling Cashier Cashiering Retail Sales Customer Service Business Development Outbound Call Center Outbound Calls Telemarketer Telemarketing Telecommunications Data Entry Filing Typing Customer Service Oriented Greeting Incoming Calls Closer Customer Support Chef (All) CHEF Cooking Marketing Marketing Communications Market Analysis Problem Solving Operations Payments Microsoft Access Team Player Painting Inventory Ordering Safe Deposit Excel Microsoft Excel Microsoft Office Microsoft Outlook Microsoft Powerpoint Powerpoint Photoshop Pallet Jack Distribution Warehousing

CERTIFICATIONS

Certified Caregiver

teaches how to help loved one with activities of daily living (ADLs), what to do in an emergency, and how to effectively manage relationships between family members as a caregiver. LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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