Malik A. Alexander

347-***-**** adxydz@r.postjobfree.com:adxydz@r.postjobfree.com

mailto:adxydz@r.postjobfree.com

Summary:

Highly skilled and experienced IT professional with a strong track record of project management and technical support in a variety of settings. Proficient in Azure, AWS, SCCM, and other technical tools and platforms. Strong communication skills and ability to work effectively with both technical and non-technical clients across multi-national environments.

Core Competencies

Project management and coordination

Onsite and remote support

Effective communication

Implementation and support of Windows-based systems

System administration using Azure, AWS, and SCCM

Citrix Xen Desktop and VPN connectivity troubleshooting

ServiceNow ticketing system

Work Experience

Support Engineer - DSS/HRA/DHS NYC (UCINYC), New York, NY 6/20 – 1/23

Member of team responsible for successfully migrating 10,000+ employees and external vendors from Citrix to OnPrem multi-tenant Microsoft Azure Virtual Desktop environment

Azure system administration and remote desktop support to HRA/DHS/DSS employees within fast-paced, high call volume, Microsoft Azure Platform setting

System administration via Azure Portal and Azure Active Directory

Troubleshooting VPN connectivity issues and supporting proprietary HRA applications using ServiceNow ticketing system

Desktop Support Analyst - Aetna (Tech Mahindra), Hartford, CT 8/18 – 4/20

Completed 1000+ WIN7 to WIN10 upgrades as part of team responsible for 50K+ conversions

Coordinated and scheduled with "Work at Home" clients to prepare for upgrading to Windows 10

Desktop and remote support of Windows 10/MS O365 environment, including imaging of new laptops/PCs using Active Directory, SCCM and Bitlocker

Account administration via Active Directory and Citrix Virtual Machine administration via Director

Utilized ServiceNow ticketing system

Consultant/Business Support Analyst - Royal Bank of Canada (Eden Technologies), New York

3/15 – 01/16

Managed SharePoint database to detail deployment successes and escalations

Created daily reports for Project Managers and Senior Management detailing outstanding issues and brief descriptions of root causes from analyzed data

Attended daily meetings covering the milestones of the project

Monitored project scope, requirements, and change management concerns

Large-scale deployment to 3,000+ users using SCCM

Provided desktop support in a Windows 7/XP environment

Assisted with product support and User Acceptance Testing (UAT) to resolve issues related to upgrading proprietary applications and infrastructure from XP to Windows 7

Dedicated Support Technicians - Data Resources & Solutions, New York, NY 9/14– 3/15

Consultant/IT Team Lead - Estee Lauder, New York, NY 10/12 – 9/14

Oversaw direct accountability for deployments of Windows 7 OS and compatible software via SCCM to 6000+ employees

Served as team lead and point of escalation for all North American field technicians

Acted as liaison between Technology Procurement and Desktop Engineering teams

Assisted with project plan updates, training, and technical document creation

Support Analyst - Moelis & Company, New York, NY 10/10 – 08/12

Provided onsite and remote support to global investment banking community of 700+ employees in New York, Boston, Chicago, Houston, Los Angeles, London, and Dubai

Utilized SCCM, to deploy Windows 7 to 1000+ employees

Created and maintained technical documentation and procedures

Assisted with imaging of new laptops and desktops using SCCM

Provided onsite and remote support to global investment banking community

Project Coordinator/Associate Support - BANK OF AMERICA, New York, NY 06/07 – 08/10

Coordinated moves and processed request tickets within Service Center/MAXIMO

Approved move dates with staff and dispatched vendors

Fielded and processed fulfillment requests and installed equipment

Managed logistics of relocating 5000+ Bank of America employees to new headquarters

Assisted in relocation of Merrill Lynch users to Bank of America locations in New York City Metropolitan Area

Provided technical and logistic support for trading and non-trading environments

Built new workstations and laptops with applications and profiles for specific business lines

Tracked and assigned assets to cost centers/business lines

Worked with third party vendors to securely dispose of decommissioned hardware

Provided onsite direction and support to laborers for project execution

Sales Associate Prudential Douglas Elliman New York, NY 09/05-07/07

Executive Desktop Support Merrill Lynch (IBM), New York, NY 05/05-09/05

Premium Desktop Support Deutsche Bank/Bankers Trust, New York, NY 05/97-05/05

Provided dedicated desktop support of executive staff and all Fund Managers

Point of escalation for Level I & II helpdesk; supported market data applications,

Assisted in the training and development of new technicians on support practices and procedures of IBM/Deutsche Bank

Provided Trade Floor support to Private Client/Asset Management staff; provided desktop support for executive office of Absolute Return Strategies (Hedge Fund); responsible for installation, upgrade, support and accurate asset management of all desktops, laptops, local and network printers.

Certification

AWS Certified Cloud Practitioner, February 2023

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