Customer Service Team Leader

ADALJISA MERCEDES CID

adxyde@r.postjobfree.com • 646-***-****

CAREER OBJECTIVE

Secure a responsible career that values effective problem solvers, communication within the workplace, and able to collaborate with their co-workers to meet company objectives SUMMARY OF QUALIFICATIONS

• Dedicated professional with a vast skillset including maintenance, retail, driver deliveries, customer service

• Highly confident in decision making, good listening skills, and the ability to be a team leader PROFESSIONAL EXPERIENCE

Harmony House - Brooklyn, NY 1/2022 - Present

Security Receptionist

• In charge of entrance and is responsible for patrons signing in

• Took temperature and proof of covid vaccination. If not permitted.

• Operated surveillance

• Patrolled the premises

• Answered phone calls

• Contacted emergency departments when necessary

• Maintained office records

Chai Tots Early Childhood, Brooklyn, NY 10/2021 – 10/2021 Maintenance

• Establish and implement operational standards and procedures for the departments supervised

• Inventory stock to ensure that supplies and equipment are available in adequate amounts

• Investigate complaints about service and equipment, and take corrective action

• Check and maintain equipment to ensure that it is in working order

• Perform or assist with cleaning duties as necessary Food Depot, Bronx, NY 09/2021 – 10/2021

Customer Service

• Receive payment by cash, check, credit cards, vouchers, or automatic debits

• Stock shelves, sort returned items, and mark prices on items and shelves

• Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately

• Assist customers by providing information and resolving their complaints

• Supervise others and provide on-the-job training St. Barnabas Hospital, Bronx, NY 05/2021 – 10/2021 Housekeeping

• Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions

• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met

• Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors

• Assign duties to other staff and give instructions regarding work methods and routines Flatbush Family Eye Care, Brooklyn, NY 08/2019 – 12/2019 Assistant

• Record treatment information in patient records

• Schedule appointments, prepare bills and receive payment for services, complete insurance forms, and maintain records, manually or using computer

ZAROS Bakery, Brooklyn, NY 05/2019 – 07/2019

Customer Service

• Check products for quality, and identify damaged or expired goods

• Check equipment to ensure that it meets health and safety regulations, and perform maintenance or cleaning, as necessary

• Observe color of products being baked, and adjust oven temperatures, humidity, or conveyor speeds accordingly

EDUCATION

Sheepsheadbay High School, Brooklyn, NY

September 2009 – 2011

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