CAREER OBJECTIVE

To substantially contribute to business operations/ relations in a challenging environment with excellent service.

HIGHLIGHTS OF SKILLS

Product Marketing & Customer Service Management

Development of Training Programs

Payroll Administration Experience

Microsoft Office Suite Knowledge

Excellent Communication Skill

Fair Leadership Skill

Analytical Reasoning & Problem Solving

Counselling & Human Management

Staff Performance Management

Diplomacy & Negotiation

Manpower Recruitment

Ability to work under pressure

Sensitive and caring

Trustworthy, Mature & Honest.

PROFESSIONAL EXPERIENCE

Recently completed the Personal Support Worker Certificate. Gaining experience and

knowledge caring for the geriatric population.

Highlights

● Grooming and bathing

● Demonstrated positive attitude and behavior

● Teamwork skills

● Thinking and problem-solving ability

● Taking responsibility

● Good time management skills

● Demonstrated initiative

● Working safely

● Working within role

● Communication skills

● accountability

RYGIEL HOME – Community placement.

• Assist / performed all aspects of ADLs for residents unable to do for themselves

• Assist staff with transfers using mechanical lifts

• Followed residents nutritional plans as per their careplans

• Changed bed linens daily

• Assisted feeding residents at mealtimes

• Assisted in dining room to set up and clean up after each meal.

• Engage in social activities with residents.

Account Officer & Outsourcing Supervisor - Novo Car Rentals & Outsourcing Limited (Nigeria. 2013 – 2021)

Prepared invoices and reviewed contract documents

Advised staff on pay, remuneration issues, promotion and benefits

Listened to grievances and implement disciplinary procedures

Promoted equality and diversity as part of the culture of the organization

Established and maintained positive relationships between employers and employees

Negotiated and reviewed wages and salaries and administered payroll and maintained records

Managed car rental cliental base and attended to car rental request and deployment of vehicle

Planned and delivered trainings, analyzing their needs in conjunction with management’s needs

Monitored staff performance and attendance activities and provided performance counselling to staff

Recruited staff, developed job descriptions, prepared advertisements, checked applications, interviewed and hired

Developed policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures, and absence management

Customer Care/ Front Desk Officer - Cashlink PLC (Nigeria. 2010 – 2013)

Scheduled and confirmed appointments for clients on behalf of MD

Attended to customers enquires via phone, mail and in-person

Built rapport and sustainable relationships with customers

Received incoming mails on behalf of the company

Marketed company’s products via phone and mail

Received and welcomed visitors

Customer Care/ Front Desk Officer - AA Rescue Limited (Nigeria. 2009 – 2010)

Ensured that service standards were improving and exceeding expectation

Appropriately made recommendations for overall improvement in service delivery

Attended to client’s bookings, managed incoming phone calls, and answered customers enquires

Developed and managed clientele base by standing as a customer advocate to facilitate customer business request

Developed tactical plan for the assigned team to achieve cooperate service delivery that enhanced customer satisfaction in the areas of quality and delivery

Mass Marketer/ Supervisor - Creek Guards Security Limited (Nigeria. 2008 – 2009)

Supervised staff, ensuring that they were at their duty post

Organized and produced staffing schedule

Prepared monthly invoice for clients

Marketed company’s products

Completed payroll for staff

Resolved client complaints

EDUCATION AND CERTIFICATION TRAINING

Personal Support Worker - St. Charles Adult and Continuing Education (Hamilton, ON. Sept 2022 - June 2023)

Student St Peters Residence unit at Cedar Unit.

Assist / performed all aspects of ADLs for residents unable to do for themselves

Assist staff with transfers using mechanical lifts

Followed residents’ nutritional plans as per their care plans

Changed bed linens daily

Assisted feeding residents at mealtimes

Assisted in dining room to set up and clean up after each.

PSW certificate in June 2023

● CPR

● WHIMIS

● Mechanical lift Training

Safe Food handler certificate.

GPA certificate

Oral health Education module certificate

Facilitating effective eating in Dysphagia certificate

Canada Red Cross

Preventing Disease Transmission

Basic Life support

First aid &CPR/AED level C CSA std.

The PSW Approach Institute of Education - The Michener Institute of Education UHN - Certificate of completion

Understanding learning disabilities and Autistic Spectrum disorder

Understanding behavior that challenges

Working with people who self-harm

CAMHS Mental health observation

Building Mental Health Resilience.

Bachelor’s in history and International Studies - Delta State University (Abraka, Nigeria. 2002 – 2007)

Recognized by WES Canada as Canadian Bachelor equivalent

AWARDS

Novo Car Rental’s Outstanding staff of the year (March 2019)

Novo Car Rental’s Long Service Award (December 2021)

References

● Kim Dixon RPN St Charles clinical supervisor 289-***-****

Paula Dilonp St. Charles PSW teacher 905-***-****

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