Robert G. LiMarzi

*** **** **** ******, *******, CT 06450

Cell 914-***-****

adxycw@r.postjobfree.com

http://www.linkedin.com/in/robertlimarzi

Objective: Experienced computer professional seeking full-time employment or long-term contract as Level 1/ Level 2 Help Desk/Desktop Support or IBM AS/400/MVS VSE Mainframe Computer Operator in Connecticut, New York, New Jersey, or Western Massachusetts.

Professional Summary:

A+ and Network+ Certified

8+ years providing Level 1/ Level 2 help desk/desktop support to internal/external clients resolving and troubleshooting Windows, Mac, Mainframe, AS/400 and I-series operating system software, hardware, network and Cloud issues, deploying new hardware and software, and implementing procedures to improve IT infrastructure

8 years Level 1/ Level 2 help desk/desktop support Desktop Engineer

10 years installing hardware and software/troubleshooting

10 years troubleshooting Windows 10, Windows OS and Mac OS issues, and user support

10 years break/fix desktops, laptops, hardware replacement

10 years imaging /deployment of Desktops/laptops

10 Years Asset tag/Asset management

10 years basic printer troubleshooting

10 years server reboot and troubleshooting

10 years network troubleshooting, basic knowledge of DHCP, DNS, and TCP/IP

10 years Active Directory (password resets, unlocking user accounts, setup user profiles)

10 years various ticketing systems, including (ServiceNow, Eden, Remedy, Maximo)

Basic knowledge of Citrix, Citrix Director, VPN, AS/400 Client Access, JCL, CICS, ICCF, CA7, CA1, Help Systems Robot, TSO, ZEK/ZAK, JES, JESII, DHCP, DNS, TCP/IP, CL, Query400, Cerner and Epic Medical Software, VM-Ware, SCCM, Beyond Trust (Bongard), Remote Desktop.

20+ years experience in IBM Mainframe, MVS/VSE, AS/400, and IBM I-Series computer operations in both health care and corporate settings

Additional Skills:

Mainframe midrange computer operations

MS Office 365

Customer service

Administrative assistant/office support

Familiar with medical terminology

MS Windows Server 2008 R2 and 2012

Device support – iPhone and Android

Competencies:

Level 1/Level 2 Helpdesk/Desktop support, AS/400 Computer Operator, MVS/VSE Computer Operator

Analyze, evaluate, diagnose, escalate problems involving enterprise-wide technology services and products.

Assess complexity and determine resolutions; report on findings; recommend and document solutions.

Assess, initiate, plan and manage incident tracking database process and recommend system changes or new product development for ITS enterprise-wide services and applications.

Collaborate with team leaders, technicians, IT support analysts (I and II), service partners, and vendors for management of complex technical support issues.

Selected Accomplishments:

US Tobacco: Implemented and tested new disaster recovery plan to prevent an Operating Systems disaster.

Norwalk Hospital: Implemented new procedures and trained fellow staff on the BD.id™ Patient Identification System.

Duracell: Promoted to AS/400 Robot Job Scheduler, setup and scheduled AS/400 production jobs on the Help-Systems Robot job scheduler and MVS/VSE production jobs on the CA7 scheduler, working closely with programming staff and AS/400 administrator; created production run flow charts.

Phelps Hospital: Deepened knowledge of Cerner Medical Software; implemented a training program for fellow computer operations staff. Self-trained in all phases of the IBM AS/400 operating system.

Education and Professional Certifications:

2004

Certificate in Windows Desktop Support and Network Support

Comp-Tia A+ and Comp-Tia Network+ Certifications

New Horizons Computer Learning Center, New York, NY

2002

Bachelor’s in Computer Science/PC Repair and Troubleshooting

Skidmore Computer College, White Plains, NY

2000

Certificate in Fundamentals of AS/400 Computer Operations

SUNY Farmingdale, Farmingdale, Long Island, NY

1984

Associates Diploma in Mainframe Computer Operations

Computer Processing Institute, Bridgeport, CT

1976

Diploma

Port Chester High School, Port Chester, NY

Dates

PROFESSIONAL EXPERIENCE:

02/2023-Present

In Transition Self-employed On-Call Computer Repair Tech

I am currently unemployed and in transition while looking for my next full time or contract employment opportunity. I have more to contribute than I am able to in my current situation. I am looking for an opportunity with any organization where I can not only become a meaningful part of a team but can also give me an opportunity to get back into the workforce which will allow me to be a meaningful part of Society once again.

While I am between both Contract and Fulltime Jobs, I work Self Employed On-Call/Per Diem, providing Help Desk/Desktop Support both Remotely and in Person to area residential clients resolving Windows Operating System problems regarding software, hardware, and network issues through consultation and analysis to keep my IT Skill-Sets current

Preform troubleshooting, break/fix on Dell, HP, and Lenovo desktops and laptops.

Preform imaging, migrating and upgrading windows 7, 10 and 11

02/2023-Present

Self Employed

On-Call Per Diem

Computer Repair Technician, Meriden, CT

Help Desk/Desktop Support

While I am between both Contract and Fulltime Jobs, I work Self Employed On-Call/Per Diem, providing Help Desk/Desktop Support both Remotely and in Person to area residential clients resolving Windows Operating System problems regarding software, hardware, and network issues through consultation and analysis to keep my IT Skill-Sets current

Preform troubleshooting, break/fix on Dell, HP, and Lenovo desktops and laptops.

Preform imaging, migrating and upgrading windows 7, 10 and 11

Experienced with Active Directory

Applied skills: Troubleshooting and resolving Windows software, hardware, and network issues, break fix Dell, HP and Lenovo desktops and laptops, hardware, software, and printer issues, server storage networking and data center, Windows 7, 10, Mac/OS, Windows upgrades and migration, Android, iPhone, MS Outlook, MS Office 365, Active Directory, TCP/IP, DNS and DHCP.

12/2022 - 02/2023

Contract Positon

Trinity Heath of New England/ S 3 Staffing Solutions, Waterbury and Hartford, CT

Desktop Imaging and Deployment Team Helpdesk/Desktop Support

Imaged new desktops, laptops and all-in-ones, and deployed devices at both Saint Francis Hospital in Hartford and Saint Mary’s Hospital in Waterbury

Applied skills: Windows 10, Active Directory, Novel Zen Networks, Improvita Admin Console, pushing bundles to imaged devices, Citrix, Citrix Console and Citrix Director, Epic, Office 365.

7/2022 - 10/2022

Contract Position

Waterbury Hospital/R4 Solutions, Waterbury, CT

Level 1 Help Desk/Desktop Support Technician

Break fix level 1 help desk/desktop support to 150 internal/external end-users, managing 20-25 calls per day and 10-15 tickets per day, troubleshooting Windows, Mac/OS software, hardware, network connectivity issues.

Applied skills: Windows 7 & 10, Mac/OS platforms, Windows upgrades and imaging, Service Now ticketing system, setup and re-imaged/renamed computers on Active Directory Domain and Active Directory PW Reset/Unlock, reset of RSA tokens and pins, creating RSA pins and soft tokens, SSCM Remote, Beyond Trust (Bongar) remote tool, and Proxy Master Pro Remote Tool, remote desktop, and Office 365, Cerner, Citrix and Citrix Director.

11/2021 - 7/2022

Contract Position

Galaxe Solutions/Cigna Health Care, Hartford, CT

Call Center /Help Desk/Desktop Support

Level 1 call center help desk/desktop support for Cigna employees and vendors

Break fix Level 1 call center help desk/desktop support to 300 external end-users, managing 20-25 calls per day troubleshooting Windows, Mac/OS software, hardware, network connectivity issues.

Applied skills: Windows and Mac/OS platforms, Windows upgrades and migration, Service Now ticketing system, Active Directory password reset/unlock, Medco Blue Zone Mainframe, Medco Client 6, RX Home, AS/400, and Stratus-V password reset/unlock, reset of RSA tokens and pins, creating RSA pins and soft tokens, SSCM remote, Beyond Trust (Bongar) remote tool, Citrix Director, troubleshooting Outlook 2016, Office 365, MS Office Suite Word and Excel.

10/2021 - 11/2021

Self Employed

On-Call Per Diem

Computer Repair Technician, Meriden, CT

Help Desk/Desktop Support

Applied skills: Troubleshooting and resolving Windows software, hardware, and network issues, break fix on field for Dell desktop and laptop hardware, software, and printer issues, server storage networking and data center, Windows 7, 10, Mac/OS, Windows upgrades and migration, Android, iPhone, MS Outlook, MS Office 365, TCP/IP, DNS and DHCP.

6/2021 - 10/2021

Contract Position

AXIUS Technologies/TJX Corp., Marlborough/Framingham, MA

Back To Work Deployment/Help Desk/Desktop Support

Back to work refresh and deployment of monitors, keyboards, mice, docking stations, and required cables

Break fix help desk/desktop support to 300+ internal/external end-users, managing 30 calls per day troubleshooting Windows, Mac/OS software, hardware, network devices, scripting, printers, server, storage and cloud issues.

Proficient with Active Directory

3/2021 - 06/2021

Self Employed

On-Call Per Diem

Computer Repair Technician, Meriden, CT

Help Desk/Desktop Support

Applied skills: Troubleshooting and resolving Windows software, hardware, and network issues, break fix on field for Dell desktop and laptop hardware, software, and printer issues, server storage networking and data center, Windows 7, 10, Mac/OS, Windows upgrades and migration, Android, iPhone, MS Outlook, MS Office 365, TCP/IP, DNS and DHCP.

2/2018 - 3/2021

Direct hire

Bozzutos Food Grocery Distribution, Cheshire, CT

IBM AS/400/ IBM I Series Computer Operator/Help Desk Support

Break fix for computer operation and help desk support to 300 internal/external end-users, managing 30 calls per day troubleshooting Windows, Mac/OS and mainframe problems, Dell desktops and laptops, software, hardware, network devices, scripting, printers, server, storage and cloud issues.

Monitored IBM AS/400, Windows and Mac/OS platforms

3/2016 - 10/2017

Contract Position

City Of New York, Adult Protective Services, New York, NY

Help Desk Support

Help desk/desktop support providing support to internal/external clients resolving and troubleshooting Windows operating system software, hardware, network and Cloud issues.

Applied skills: AD, reset/create user passwords, unlock user accounts, troubleshooting Outlook 2007, Office 365, MS Office Suite Word and Excel, Windows 7, Mac/OS, Windows upgrades and migration, Android, iPhone, MS Office Outlook and Office 365, TCP/IP, DNS and DHCP\

4/2015 - 3/2016

Contract Position

PSE&G, Bethpage, NY

Help Desk/Desktop Support

Help Desk/Desktop Support, providing support to internal/external clients resolving and troubleshooting Windows Operating System problems regarding software, hardware, network, server, storage and Cloud issues, through consultation and analysis with clients

Repair, break fix, configure and upgrade desktops and laptops, transfer data, install software and hardware, and image desktop PCs and laptops.

Applied skills: AD, reset/create user passwords, unlock user accounts, troubleshooting Outlook 2007, Office 365 issues, MS Office Suite Word and Excel, Windows XP, MAC/OS, Windows upgrades and migration, Android, iPhone, MS Office Outlook and Office 365, TCP/IP, DNS and DHCP.

9/2008 - 3/2015

Direct hire

City of New York (DOITT), Brooklyn, NY

IBM MVS/VSE, IBM AS/400 and IBM Z/OS Computer Operator/Help Desk

Computer operator and help desk support to 300+ external end-users, managing 30+ calls per day troubleshooting Windows, Mac/OS, and mainframe operating system hardware, network, and cloud issues

Monitored IBM MVS/VSE, IBM AS/400, Windows, and Mac platforms, EPIC, Cerner and Eclipsys Health Care Systems

Troubleshooting break fix for Dell desktops, laptops, hardware, software, and printer issues on field

Applied skills: server storage networking and data center, IBM AS/400, IBM MVS/VSE, EPIC, Cerner and Eclipsys Health Care Systems, Windows XP, Mac/OS, Windows upgrades and migration, Android, iPhone, MS Office Outlook, Office 365, TCP/IP, DNS and DHCP

2/2006 - 8/2008

Direct hire

Norwalk Hospital, Norwalk, CT

AS/400 and MVS/ Computer Operator/Help Desk/Desktop Customer Support

Help Desk/Desktop support to over 200 internal end-users, troubleshooting AS/400 and MVS mainframe, Windows, Mac/OS, and PC hardware, software, and network issues

Monitored and troubleshoot EPIC, Cerner and Eclipsys Health Care Systems

Implemented new procedures and training of fellow staff on the new BD.id Patient Identification System.

Monitored critical hospital systems and including the IBM MVS/VSE, AS/400, Windows and Mac/OS platforms

2/2001 - 2/2006

Direct hire

US Tobacco, Stamford, CT

AS/400 Computer Operator/Help Desk/ Desktop Customer Support

Supported more than 300 internal/external end-users, managing 30-40 calls per day, provided Level 1 Help Desk/Desktop support, resolved and troubleshoot AS/400, Windows and Mac/OS software, hardware, and network issues.

Implemented and tested new disaster recovery plan to prevent an operating systems disaster

3/1997 - 2/2001

Direct hire

Duracell, Bethel, CT

AS/400 and MVS Computer Operator/Help Desk/Desktop Customer Support

Help desk/desktop support to over 300 internal/external end-users troubleshooting IBM AS/400, IBM MVS/VSE Mainframe, Windows & Mac/OS, and PCs, regarding hardware, software, and network, issues.

3/1990 - 3/1997

Direct hire

Phelps Memorial Hospital, Sleepy Hollow, NY

AS/400 Computer Operator/User Support

Monitored critical hospital systems including IBM AS/400, and operating systems

Trained on Cerner Medical Software, implemented a training program for fellow computer operations staff.

Self-trained in all phases of IBM AS/400 operating system.

2/1985 - 2/1990

Direct hire

Saint John's Riverside Hospital, Yonkers, NY

Computer Operator/User Support

Professional Affiliations:

Long Island Systems User Group ( LISUG )

Association Of Information Technology Professionals(AITP)

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