Tera Mason

Customer Service Representative Call Center

Breaux Bridge, LA 70517

adxycj@r.postjobfree.com

+1-337-***-****

Ready To Work & Grow Within A Company!

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Intake Specialist

VieMed, LLC - Lafayette, LA

July 2022 to Present

Obtains patient demographic and health insurance information; collects co-pay(s) when appropriate, Verifies and records insurance benefits, with the ability to understand and provide insurance breakdowns. If required by payer(s), obtains prior authorization &/or follows up on authorization. Interacts professionally with physicians, patients, patient’s family, and co-workers, Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure. •Retrieves incoming referral(s) and logs demographic information into current patient database & billing system. Reviews medical records from referral(s) to determine if medical necessity has been met. • Communicates to sales team &/or referral source(s), if referral is acceptable or what is missing to complete referral(s) Insurance Verification Specialist

The Endoscopy Center - Lafayette, LA

January 2022 to July 2022

Verify Insurance, Check Patients In, Work With Insurance Companies, Handle Billing Inquiries, Send Out Bills, Collect Insurance Information From Patients Patient Access Representative

SWLA Center for Health Services - Lafayette, LA

April 2021 to November 2021

Greet Patients, Check Temperature, Check Demographics, Verify Insurance, Check In, Check Out, Schedule / Reschedule Appointments, Answer Phones . Take Payment For Copays, Sanitize Office, Confirm Appointments For Next Business Day, All Front Desk Aspects, POSITIVE ATTITUDE Patient Access Representative II

Lafayette General Medical Center - Lafayette, LA

January 2019 to February 2021

Take Payments, Work With Insurance & Attorney Office, Bill Patients, Send Bills, Issue Credits On Account, A/R Cash Reports, Review EOBs, Send Claims, Send Bills, Patient Refunds, World w Medicaid

& Medicare, Follow Up On Accounts, Missed Payments, Hospital Billing, HMO Contracts, Explain Patients Co Payment & deductible .

Customer Service Representative Call Center

Centene

September 2017 to November 2018

Answer Phones, Transfer Calls To Proper Department, Update Profile, Educate Member On Healthy Habits, Order ID Cards, Change Members Primary Care Physician, Help Members Find Providers In Their Area, Educate Member About Their OTC Reward Card, Answer Questions Customer Service Rep

AT&T Call Center

July 2015 to June 2017

Answer Phones, Fix Bills, Issue Credits, Be Courteous And Polite, Handle Collection Accounts, Contacts Customers With A Balance, Sale Direct & Add A Line, Phone Technical Support/ Troubleshooting, And Educated Customers What Agencies Have Their Account Front Desk Clerk

Angel Of Touch

December 2012 to November 2014

Greet Patients In Person And Over The Phone, Answer phones, sign clients in, answer questions, schedule appointments, construct interviews, verify insurance, Help With Payroll, Maintain Patients Accounts, Updating Their Personal Information, Keep Company Inventory Sales Rep HR Assistant Store Manager

Triple Ts Uniform

January 2007 to August 2012

Check Out, AnswerPhones, Order Uniforms, Payroll & Issue out checks, organize meetings, operate office equipment, Construct Interviews, Dispatch Truck Drivers To Deliver Uniforms Education

HS Diploma

Saint Martinville Senior Highschool

Skills

• CUSTOMER SERVICE (7 years)

• PHONE SKILLS (7 years)

• COLLECTION (2 years)

• TYPING (7 years)

• QUICKBOOKS (4 years)

• Call Center (4 years)

• CSR (7 years)

• Customer Care (7 years)

• Customer Support (7 years)

• Acrobat

• Billing

• Filing

• Legal Research

• Outlook

• Receptionist

• Westlaw

• Word

• Medical office experience

• HIPAA

• Windows

• CRM software

• Help desk

• Software troubleshooting

• iOS

• Insurance Verification

• eClinicalWorks (Less than 1 year)

• Technical Support

• Operating Systems

• Word Processing

• Computer Networking

• Microsoft Windows Server

• Medical terminology (5 years)

• Medical receptionist (4 years)

• Documentation review

• Medical records

• Google Docs

• Medical billing

• Clerical experience

• Multi-line phone systems

• Multi-line phone systems

• Quality assurance

• EMR Systems

• Medical Coding

• Network Support

• Remote Access Software

• Medical Scheduling

• System Administration

• CPT coding

• ICD-10

• Medical documentation

• HCPCS

• DME

• Cerner

• Case management

• Inside sales

• Multi-line phone systems

• Negotiation

• Medical collection

• Patient monitoring

• Presentation skills

• Paychex

• Workers' compensation

• Multi-line phone systems

• Search engines

• Accounts payable

• Recruiting

• Pet care

• Animal care

• Project coordination

• Database management

• Microsoft Access

• Driving

• Live chat

• Epic

• Analysis skills

• Employment & labor law

• Teaching

• Medicare

• Microsoft Excel

• Microsoft Outlook

• Microsoft Office

• Autism experience

• Hotel experience

• Conflict management

• Nutrition

• Operations management

• Talent acquisition

• Communication skills

• Time management

• Data entry

• Continuous improvement

• Marketing

• Revenue cycle management

Certifications and Licenses

Medical Billing Certification

BLS Certification

CPR Certification

Certified Medical Assistant

Additional Information

SPECIAL SKILLS

Computer skills & math skills, neatness, customer service skills, collection, phone skills, verbal skills, word processing, data base, typing speed, manage medical tools, reliability, quickbooks, bookkeeping, all microsoft applications, professionalism, organization

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