ROBERT S. WILSON

St. Louis, MO adxybn@r.postjobfree.com **4–307–6846

INFORMATION TECHNOLOGY TECHNICIAN

Inventory Specialist/Asset Management Hardware Processing & Deployment Customer Support

Personal Computing Help Desk Support Software QA Software & Hardware Problem Analysis

Information Technology professional with experience in configuring, monitoring, and supporting PCs, and joining servers and networks. Great diligence with the ability to work in a team environment. Ability to present technical data in plain language. Experience and technical skills in troubleshooting problems in network systems. Familiarity with network security concepts and methodologies. Solid understanding of operating systems, hardware, and server/networking protocols. In excellent physical condition to transport, lift, and place hundreds of technological equipment each day with a cheerful and helpful personality. Leads by example with excellent skills in delegation and management.

Core Competencies

Outstanding Asset Manager and Team Leader oversees inventory processing, cataloging, installation, and operations.

Highly efficient, always ensured that new employees had 100% operable equipment needed at a location on day one of the new jobs.

Experienced and knowledgeable in the installation and support of a broad range of enterprise-level applications and hardware used by corporate groups such as Car Sales and Fleet.

Articulate and effective communicator; able to grasp and explain complex information. Responsive to innovative ideas and challenges.

At ease in assignments that require broad-based skills, independent judgment, and keen instincts.

Skilled at cultivating and maintaining key relationships.

Efficiently and effectively prioritize a broad range of responsibilities, energized by exacting standards, complex projects, and aggressive goals.

Elevated level of energy, enthusiasm, and motivation—an indelible commitment to ethical practices and robust performance.

Technical Expertise

Customer Support, Accurate Inventory Support, Hardware & Software/Troubleshooting & Repair, Microsoft Office Suites, Windows, Active Directory, Microsoft Windows Server Operating Systems, IOS Operating Systems, Microsoft Exchange Server, Online Exchange/Office 365, Antivirus, Lan-Wan, Token Ring, Ethernet, Ghost Imaging, Novell, Diverse Range of Peripherals

PROFESSIONAL EXPERIENCE

ENTERPRISE RENT-A-CAR, St. Louis, MO 2003–2021

A worldwide company, up to 5000 people in St Louis

Senior Asset Manager (2010–2022)

Technical Support (2006–2010)

Technical Support Specialist Intermediate (2003–2006)

Provided team leadership, technical support, and asset management and oversight to seamlessly process and implement technology in an efficient and timely manner. Ensured the Service Center database was 100% accurate and updated promptly with all incoming and disposal computer equipment to four St Louis Campuses. Restored service and troubleshooting printers and print servers, including HP Jet Directs, Lexmark Optras, and Lexmark Mark Net Pros. Performed problem analysis and resolution for Windows Operating Systems. Helped Enterprise employees with computer issues EX Software issues, Microsoft suite matters, hardware fail problems, and access issues.

Processed and deployed 200+ pieces of equipment per day.

Consistently ranked at top of support team quality assurance monitoring in volume of calls taken and completion rates for first call resolution.

Restored service for remote smart and dumb terminals such as Wyse, ET2000, and ET3000. Connected printers over satellite links using 5794 and 3015 controllers.

Created reports using Service Center and excel to update hardware location.

WASHINGTON GROUP—Contracted with Boeing, St. Louis, MO 1999–2003

Warehouse in Earth City received all new Dell equipment going to the Boeing Corp, 45 people in St Louis

Lead Computer Technician

Administered and led workstation installations and token ring connections. Analyzed and resolved hardware and software issues for IBM and Dell laptops and servers, using available documentation, communication with users, and hardware and software diagnosis tools. Planned, configured, and networked Windows operating systems. Tuned and optimized PC and servers operating systems. Conducted ongoing system monitoring to evaluate effectiveness of installed systems and to determine that systems met user needs. Consulted with support staff to improve standard support operating procedures. Conducted software quality assurance to evaluate new custom installations, ensuring conformance to standards set by the client.

Supervised and led a 20-member team that conducted mass software upgrades and installations (Windows platform) on IBM 6591 GL, Dell Optiplex GX1, Dell Precision 610, Dell Latitude, IBM 610, and IBM 704 server hardware over Ethernet using Ghost images.

Managed hardware upgrades to over 300 IBM 704 servers.

IBM—Contracted with Boeing, St. Louis, MO 1993–1999

Supported all Boeing computer and network equipment, 1000 people in St Louis

Computer Technical Specialist

Key role in Boeing’s migration from 16-bit to 32-bit operating systems.

Ethernet, TCP/IP, and Novell Netware networking installation and configuration. System tuning and optimization. Conducted software quality assurance to assess new custom installations, ensuring conformance to standards.

Installed, networked, and maintained approximately 25,000 IBM and Dell systems for the Boeing Company, facilitating their migration to newer technologies.

Managed printer installations and configuration for IBM and Dell desktop and laptop systems.

Mentored and trained end users on Windows 9X/NT systems following the upgrade from Windows 3.1 operating system.

Lead Analyst for all hardware and software upgrades to PC systems, Hewlett Packard workstations, and Apple Macintosh systems.

EDUCATION AND TRAINING

St Louis Community College at Meramec

Studied Business Management

Enterprise Rent-A-Car

Ongoing Training

O/S problem analysis and support training as newer releases became available.

Troubleshooting of handheld devices connected to corporate mid-range systems.

Tivoli and Peregrine support ticketing applications

Security Administration Shadowing Project

Client-server Installation Tour of Duty

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