Administrative Assistant
Resume:
Administrative Assistant
Work History
Contact
Skills
Sofiya Brodovska
Emotionally intelligent and computer - savvy Administrative Professional with over 3 years successful experience in fast-paced office settings. Organization manager for the US and international companies. Able to implement any administrative office task and build an effective strategies for optimizing workflow at the local and global levels. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Photo Studio Manager
NoHo Photo Studio, North Hollywood, CA
Greeted and welcomed new members, established
and updated memberships to Photography Studio
programs.
Used innovative strategies to promote exceptional
customer service and created positive environment
for employees and clients.
Increased customer satisfaction rate within a month of employment at the company and maintained it
with a client satisfaction rate of 95% for 2022.
Evaluated existing operations and current market
trends to identify necessary improvements and
capitalize on changes.
Maintained positive customer relations by
addressing problems head-on and implementing
successful corrective actions.
Increased user base by 30% by promoting brand
awareness on Instagram and by launching key
marketing efforts on other social media platforms. Managed paid social media advertising campaigns
to reach and engage target audiences.
Created and distributed over 10 newsletters monthly to stay in touch with followers.
Wrote engaging and successful marketing,
2022-09 -
Current
Address
Los Angeles, CA 90028
Phone
adxybm@r.postjobfree.com
MS Office
Google suite ( Gmail,
Google Drive, Google Docs
etc.)
Planning and Coordination
Good telephone etiquette
Teamwork
Training & Development
Organization and Time
management
Collaboration
Supervision
Data management
Organized & detail-
oriented
Multi - task
Critical Thinking
Software
Languages
advertising, and website copy.
Set over 50 layouts and selected photos for stories to boost readership.
Maintained over 100 client files with sales contracts, records of client interactions, client notes, and other information using GoDaddy and Bloom.io CRM
systems.
Maintained complete documentation and records
of all purchasing activities.
Developed and managed budgets for purchasing
and projected purchasing needs.
Analyzed sales and inventory data to determine
purchasing needs and reorder points.
Luxury Handbag Consultant/Customer
Service Representative
Bloomingdale's, Century City, CA
Drove brand awareness by organizing display setups and assisting in merchandising.
Met with over 100 clients to determine style
requirements and budget.
Researched current fashion trends and competitor
activity and increased client sales by 10%.
Accepted and processed customer payments.
Performed various sales transactions, checked on
invoices, prepared special orders and delivered
correct merchandise.
Restocked supplies and placed purchase orders to
maintain adequate stock levels.
Arranged rapid office equipment repair.
Generated repeat business through exceptional
customer service and responded to customer
concerns with friendly and knowledgeable service.
Kept detailed notes of all correspondence with over 50 clients and updated details in company's
computer system.
Informed customers of promotions to increase sales productivity and volume.
Fielded customer complaints and facilitated
negotiations, resolving issues and reaching mutual conclusions.
Demonstrated respect, friendliness and willingness to 2021-10 -
Current
Office administration
Documentation and
control
Microsoft Office Suite
Excellent
Adobe Illustrator
Excellent
Adobe Photoshop 2021
Good
Affinity Designer
Excellent
Mailchimp
Good
Ukrainian
Excellent
Spanish
Average
help wherever needed
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-
thinking strategies focused on addressing customer needs and resolving concerns.
Tracked customer service cases and updated
service software with customer information.
Processed customer service orders promptly to
increase customer satisfaction.
Investigated and resolved customer inquiries and
complaints quickly.
Exhibited high energy and professionalism when
dealing with clients and staff.
Promoted superior experience by addressing
customer concerns, demonstrating empathy, and
resolving problems swiftly.
Web Developer
Roryn Parti Entertainment, Inc, Franklin, TN
Fulfilled role of web and digital interface designer who was responsible for creating graphics, look and feel of website, determining website layout,
integrating graphics, and video into website.
Managed overall technical construction of website. Promoted brand identity by creating company logos
and delivering attractive, user-friendly and unique website.
Enhanced functionality and appearance of website
and repaired functionality issues.
Crafted website content and graphics by
coordinating copywriting, and designing images,
icons, banners and enhancements.
Provided front-end website development using
WordPress, Wix and other editing software.
Implemented changes and integrated requested
elements to streamline business operations.
Discussed site and app requirements with clients to produce actionable development plans.
Ran debugging tools to eliminate flaws and glitches prior to publishing.
Built and styled new mobile-friendly websites,
2021-01 -
2021-05
transitioning legacy presentations to simultaneous easy-to-use versions.
Human Resources Specialist (Hybrid)
EURO EXIM LTD, Kyiv
Managed recruitment activities, such as conducting interviews reviewing candidate applications,
identifying relevant and required professional skills of applicants, and creating job openings.
Created employment contracts, conducted daily
agenda meetings with staff members, as well as, set long term goals for company.
Conducted employee training on discrimination in
workplace.
Ran all kinds of administrative tasks, like meeting scheduling, collecting, organizing, locating records, and submitting reports to other employees.
Maintained work structure by updating job
requirements and job descriptions for positions
Reviewed and screened applicant resumes to
identify qualified candidates
Analyzed issues and employed improvement
processes
Scheduled office meetings and client appointments
for staff teams.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Managed paper and electronic filing systems by
routing various documents, taking messages and
managing incoming and outgoing mail.
2019-05 -
2021-05
International Student Assistant
Study.UA, Kyiv
Reviewed and screened applicant resumes to
identify qualified candidates.
Checked accuracy and integrity of collected data.
Collaborated with cross-site and cross-functional
teams in research and development, EH&S, product
marketing and manufacturing engineering to
establish framework for successful development
programs and align objectives across all teams.
2017-04 -
2019-06
Education
Interests
Assisted international students with expiration of academic programs, focusing on academic
direction, procedures, policies, and available
resources.
Maintained advising records and confidential
student evaluation records.
Advised international students, including prospective students, enrolled students, and alumni on I - 20
application process, maintaining F-1 status, and
Post-Completion OPT ( Optical Practical Training). Bachelor of Arts: Communications
California State University - Los Angeles - Los Angeles, CA
Honoree of Summa Cum Laude.
3.9 GPA.
Capstone Project: Performance Method Project,
Researching on Discrimination at the Workplace in
the U.S. and its impact on the overall performance at the workplace.
2019-08 -
2021-05
Associate of Arts: Communications
East Los Angeles College - Monterey Park, CA
2017-08 -
2019-05
High school diploma: Information
Technology
School of Information Technology - Kyiv
2002-09 -
2013-06
Professional Photography
Skincare
Healthy Nutrition
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