Customer Service Data Entry

Gail Diane Davis

Professional Summary

Gail is a professional data entry clerk with the capability of typing 55wpm. She worked in healthcare industry for 4+ years with high volume patient records. Handled on average 200+ medical charts on a day-to-day basis. Gathered and compiled patient medical records through fax, email, and/or retrieval from local medical facilities. Scanned patient charts, performed medical records abstractions, and worked with HEDIS metrics and audited/analyzed patient records. Utilized EMR systems such as E-Clinical, Practice Fusion, and EPIC to import retrieved medical charts which are uploaded into the company's secure database. Excellent proficiency Microsoft applications including Word, Access, PowerPoint, Outlook and Excel. Worked in Imanagement, Practice Panther, Legal Files and eFile Cabinet. She is available for the interview and can join immediately.

Education:

Chicago State University, Chicago, Illinois 1986 – 1990

Bachelor of Science – Political Science

Chicago Kennedy King, Chicago, Illinois 1986 – 1986

General Equivalency Diploma – GED

Certificate:

Wayne County Community College Detroit, MI 2003 – 2004

Paralegal

Skills:

Typing: 55wpm

MS Word Lexis Nexis Supervision Scheduling

MS Excel Timeslips Electronic Filing Customer Service

MS Access Legal Research

Multi-line Phones

Professional Experience:

Molina Healthcare, Troy, MI Sep 2017 – Jun 2019

Project Coordinator/ Data Entry

Compose correspondence and reports, merge letters and address envelopes.

Enter all data for business operations of company and run spreadsheet reports.

Entered patient’s names and maintained patient’s accounts.

Registered patients into the data base.

55wmp. Typing speed.

Faxed and mail all medical request.

Coordinate the Hedis project by assigning employees to varies job assignments and locations.

Secrest Wardle PC, Troy, MI Jun 2013 – Jun 2017

Legal Assistant

Office Support.

Filing legal records.

Hospitality (prepare and setup conference rooms and greet clients.)

Opening and closing files scanning, copying large volumes of records Receptionist relief, mail prep, sorting and delivering mail.

Update clients lists.

Support other departments Provide excellent customer service.

Receptionist relief (20-line switchboard).

Schedule court depositions, hearings and meetings.

Processed inactive file to go to storage.

Prepare and binding court folders and documents for trial.

Process attorneys time.

Case research and assigned new cases.

Response to clients inquires via email and keep clients updated.

Monitor cases through the court dockets, ensuring that court deadlines are met.

Electronic filing records and scanning cases into system.

Adecco, Bingham Farms, MI Nov 2010 – Apr 2013

Medical Records Auditor

Audit patient medical records for completion and accuracy.

Type correspondence.

Answer medical record request.

Scan medical records and put paper charts into the electronic filing system.

Updated inactive patients list Purge Medical Records.

Filing medical and Legal records.

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