Customer Service and Sales Management

SW

SHALU WERTHEIM

adxyav@r.postjobfree.com 443-***-**** WINCHESTER, VA 22603

Take Charge Professional Manager with 20 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Consistent in generating and exceeding high sales volume and KPI metrics. Recruiting and Hiring

Training Management

Verbal and Written Communication

Payroll Management

Team Building and Leadership

Sales Strategies

Customer Service Management

Staff Supervision and Motivation

Performance Assessment and Succession planning

TORRID LLC Winchester, VA

STORE MANAGER

04/2018 - 04/2023

Responsible for Recruiting, Hiring, Training and Development of Sales and Management Team Members to reach Store and Individual Goals Achieved Nearly $1.4 Million in Volume making it the Highest Volume Store in the District Store originally opened at $650k Estimate in Volume and through Consistently Developing and Building upon Sales and Zoning process increased Volume Year on Year

Tracked, Adjusted and Decreased Payroll while Increasing Productivity Certified as District Trainer and Trained Newly Hired Managers in the District

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

TEAVANA CORPORATION Mclean, VA

MID-ATLANTIC /SOUTHEAST AREA

MANAGER

03/2005 - 02/2012

Evaluated schedules, orders and forecasts to plan processes and meet timetables.

Promoted positive customer service experiences by promptly resolving conflicts.

Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.

Revitalized underperforming teams and transformed profitability and productivity through targeted training.

Implemented new processes and procedures tactfully and passionately. Streamlined operational efficiencies by successfully hiring top talent productivity.

Supervised business functions, employee staffing, customer retention and financial accountability for stores.

Summary

Skills

Experience

TEAVANA CORPORATION TYSONS

CORNER, VA

GENERAL MANAGER

11/2002 - 03/2005

Recruited, interviewed, hired, trained and empowered employees to achieve key performance indicators.

Created schedules and monitored payroll to remain within budget. Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Recognized as Top Volume and most profitable Store in the Company

(Highest Sales per Square Footage); Increased Store Comp Sales by 20% and Plan Sales Goals by 10%

Recognized as #1 Salesperson and #1 Sales Team in the Company Cross Functional Leadership Training and Management Enhanced operational performance by developing effective business strategies, systems and procedures.

Designed sales and service strategies to improve revenue and retention. Created Model Store for Company to further build 300+ Stores Modified and Simplified Sales Process to A-B-C and Invented Zoning Process to maximize the selling capacity and efficiency Trained employees on duties, policies and procedures. LORD & TAYLOR, TYSONS McLean, VA

DEPARTMENT MANAGER

06/2002 - 11/2002

Supervised Various Departments: Gifts, Accessories, Swimwear, and Winter Coats

Executed targeted merchandising and promotional plans to meet department sales goals.

METROCALL ARLINGTON, VA

PURCHASING AGENT

11/2000 - 02/2002

Contracted bids for Sales and Marketing components of Our Company's products (pagers, mobile phones, etc.) Processed Purchase Orders for Internal Departments

Utilized Oracle Software

Solely responsible for Million $ Marketing Account. Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors. SHALU'S SOUTH BEACH MIAMI, FL

OWNER/DESIGNER

09/1997 - 06/2000

Employed and managed vendors by negotiating deliverables, cost and expected quality.

Hosted special events to boost brand awareness and increase community engagement.

Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.

Developed and implemented successful sales strategies to meet business goals.

Set pricing structures according to market analytics and emerging trends. ROTH INTERNATIONAL NEW YORK,

NY

ACCOUNT EXECUTIVE

11/1994 - 03/1996

Worked in showroom presenting full line of laces, trims, and buttons Maintained and Increased both Domestic and International clientele Extensive travel to territories which include Cayman Islands, Trinidad, Jamaica, St

Lucia, Bahamas, Barbados, Martinique, and Spain

Recruited and Appointed (2) Sales Reps in South Africa Travelled to India for outsourcing design production, visiting various factories and suppliers.

Education and Training

MARYMOUNT UNIVERSITY

B.A. Degree in Fashion Design

HOBBIES: Fishing, Hiking, Horse Riding and Organic Vegetable Gardening REFERENCES: Upon Request

Spanish:

Limited

French:

Limited

References

Languages

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