Brenda Medina

760-***-**** adxyai@r.postjobfree.com 1390 Bonair rd 126 Vista, CA 92084

SUMMARY

Top-performing payroll & HR professional with strong working knowledge of payroll practices and procedures; and developing and implementing HR policies and procedures. Thorough understanding of the importance of external and internal communication protocols; and employees’ wage and salary laws. Profound ability to oversee recruitment efforts and ensure employee retention. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Currently seeking a position that will utilize all skills, experience, abilities, and areas of expertise. CORE COMPETENCIES

Highly skilled in establishing payroll procedures and processing schedules

Good knowledge of processing payrolls on a weekly, biweekly, and monthly basis

Proficient in analyzing payroll, benefits, and tax procedures and reconciling all documents for consistency

Adept at conducting employee onboarding activities and assisting in planning and implementing training and development metrics

Expert level in utilizing the current computer technology, including G Suite, Google Docs, Microsoft Office, Windows, Fax/Email, Salesforce, ADP, and Kronos

Qualified to promote human resource programs in a bid to create an efficient and conflict-free work environment

Deep familiarity with maintaining employee files and records electronically and in paper form, placing particular focus on integrity and confidentiality of information

SKILLS & KNOWLEDGE

Payroll Handling

Regulatory Compliance

Relationship Management

Payroll Analysis & Tax

Vendor Management

Payroll Management

Strong Work Ethic

Benefits Systems

Garnishments/Audits

Reconciliation

Daily Payroll Operations

Attendance Processing

Complaint Processing

Task Prioritization

Check Processing

Teamwork

Strategic Planning

Project Management

Customer Service

Time Sheets

Computation

Payroll Auditing

Recordkeeping

Ad-hoc Reporting

Staff Sourcing

Sales & Marketing

Critical Thinking

Training & Development

Time Management

Leadership

Hiring Procedures

Candidate Identification

Performance Management

WORK EXPERIENCE

Customer Support November 2022 - Present

Tandem Diabetes Care, San Diego

Handles calls in compliance with appropriate regulatory requirements

Documents every call into CRM

Answers questions and troubleshoots issues related to the Tandem pump

Ensures all work follow privacy and HIPPA regulations

Files patient complaints with the FDA and appropriate regulatory bodies Sales Associate/ Trainer Aug 2018 - Present

FreedomVoice, Carlsbad

Assist customers over the phone regarding FreedomVoice product inquiries.

Training new employees on company customer service policies and service level standards.

Maintain a professional relationship with Partners/Resellers. Assist partners with setup (White Glove)

Troubleshoot phones and number routing. Processes payments and credits to accounts as needed

Creating a new hire training guide. Assisting during an interview

Preparing and executing business, marketing, and sales plans for the company.

Managing the assessment of training effectiveness to improve the quality of the training delivered continually.

Communicating with the management team regarding customer requests and vendor-related concerns.

Developing individual results by maintaining policy and procedure resources providing coaching, and conducting training sessions. Sales Supervisor Jan 2016 - Mar 2020

Elie Tahari, Carlsbad

Handled payroll system including ADP and Kronos

Supervised sales operations of the sales team. Assisted in training new personnel

Supervised and oversaw the maintenance of customer databases. The sales team provided followed-up leads and samples.

Analyzed competitor pricing proposals and sales strategies. Maintained inventory of stock and reordered merchandise weekly

Maintained cleaning schedule for location. Processed send sales (phone/ online) orders

Led and coached Sales Associates on how to improve their selling behaviors to drive business.

Formulated pricing policies for merchandise according to profitability requirements.

Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Assisted the customers in selecting high-end frames and lenses best suited for their needs.

Accomplished results by carefully planning and monitoring self and employees through coaching, counseling, and disciplining employees.

Receptionist Front Desk Jan 2018 - Aug 2018

Sunex

Responsible for handling inventory, processed orders, managing office supply orders, and assisting with travel plans

Handled shipping and receiving of the merchandise. Reconciled Credit card receipts. Filed and kept track of NDAs

Assisted clients over the phone regarding office operations, products, promotions, and orders.

Sorted and filed correspondence and performed miscellaneous clerical duties such as answering correspondence and writing reports. Assistant Manager Aug 2008 - Sep 2015

Kodak, Carlsbad

Maintained, within the assigned work areas, strict adherence to safety, environmental, and security laws, regulations, and requirements as set forth by the company, local hosts, and all applicable government directives

Assisted the Site Manager in adhering to company procedures for the acceptance, receiving, positioning, and security of all inventory received by the company at the places of assigned responsibility.

Performed various financial activities such as cash handling, deposit preparation, and payroll.

Recorded information and provided immediate reports as directed by the Site Manager

Guaranteed customer satisfaction, oversaw payroll expenses, and increased store sales through promotional displays, attractive merchandising, and vendor agreements.

Handled payroll system including ADP and Kronos. Handled cash count for sites, including random audits.

Prepared inventory following the Field Operations Handbook to achieve sales revenue goals.

Completed and tracked sales progress of individuals and site. Completed payroll, approval, and audits.

Reported observed violations to the Site Manager. Assisted with hiring and training of new hires.

Strategically developed effective marketing plans to increase sales and profits while managing costs. EDUCATION

Associates in Communication Studies Aug 2021 - May 2023 Mira Costa, Oceanside

Associates of Arts and Humanities Aug 2021 - May 2023 Mira Costa, Oceanside

LANGUAGES

Fluent in Spanish

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