Assistant Manager Customer Service

Carlos Harris

*** ********* ******, ******, ** **202

318-***-**** *********@******.***

PROFESSIONAL EXPERIENCE:

**/**** ** ******* ****** Garden Inn Hotel West Monroe, LA

Food and Beverage Director - Annual Sales Volume: $250,000

Developed and run social media programs improving month-over-month sales 10%

Re-opened restaurant and have grown sales from $0 to $250K – projected to double within a year

Consistently exceed sales targets by 11%/monthly

Responsible of hiring, training, and managing performance of entire service

Reason for looking: Desire to return to greater challenge in full-service dining

09/2020 to 05/2022 Texas Roadhouse West Monroe, LA

Kitchen Manager- Annual Sales Volume: $ 5,500,000

Promoted and installed upselling program that increased sales > $100,000 annually

Led team of 20 to 16% increase in revenue by training on upselling

Raised team results by as much a 50% via continuous follow-up on training and shift reviews

Developed several team members to shift supervisors

Reason for leaving: Change in management that replaced incumbents with their team

9/2019 – 6/2020 Applebee’s Monroe, LA

Assistant Manager - Annual Sales Volume: $2,700,000

Achieved a 3% growth in net profit via reducing waste and minimizing overtime

Responsible for hiring, onboarding and training team of 25 members

Reduced turnover by 20% via positive coaching and recognition programs

Increased customer service ratings by lowering waiting time 18 minutes

Reason for leaving: Covid caused a reduction in staffing – my position was eliminated

11/2017 – 9/2019 Logan’s Roadhouse Ruston, LA

Assistant Manager and Service/Bar Manager - Annual Sales Volume: $4 MM

Oversaw all services operations of the restaurant.

Grew sales 25% in month one and sustained growth for several months by improving a delivery system and turning tables within 30 minutes of seating

Recognized for highest monthly sales in December 2018 for my area of responsibility

Controlled beer / liquor expense and kept cost budget by pour training and inventory management

Reason for looking: Restaurant closed and recruited to join Applebee’s

01/2014 – 09/2017 IHOP Monroe, LA

Assistant Manager - Annual Sales: $2.5 MM

Managed 25 member operations team

Lead by example in company initiatives and organizational changes and requirements.

Managed location recruiting, selection, hiring and onboarding processes

Managed labor cost and FOH inventory at or below budget

Reason for leaving: Seeking more stability; desiring a different concept

EDUCATION:

BA Degree, Business Management, Grambling State University Grambling, LA

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