Jessica L. Tipton

**** ********** ** *** * Harrisburg PA 17111 717-***-**** adxy9j@r.postjobfree.com Professional Summary

Seeking an Administrative or Manager position where I can utilize my experience in office administration and customer service for the benefit of the company’s success. Professional Experience

Harrisburg Logistics

Dispatcher/Data Entry 01/2020-05/2021

Harrisburg. PA

● Created routes from scratch for companies including; Amazon. Walmart. Home Depot and many more.

● Responsible for managing over 100+ customers per day with updates.

● Scanned in new inventory for warehouse.

● Consistently recognized for exceeding product quotas.

● Updated information into all portals daily.

Centric Bank 02/2019-02/2020

Scanning Specialist/Data Entry(Loan dept)

Enola, PA

● Scanned commercial and consumer loans into Silverlake.

● Communicated with Vice President of Finance and loan officers.

● Able to identify each document.

● Organizing files and collecting data to be entered. Mark1 Restoration 11/2017-02/2019

Administrative Assistant

Harrisburg, PA

● Providing general administrative and clerical support including mailing, scanning, faxing and copying to management.

● Inputting up to 40+ insurance claims a day into the system.

● Scheduling and coordinating meetings, appointments and travel arrangements for other professionals.

● Collected customer feedback and made process changes to exceed customer satisfaction goals.

Cleveland Brothers 01/2017-11/2017

Marketing/Data Entry

Harrisburg, PA

● Consistently over performed expectations by managing over 70+ clients per day to ensure customer contact accuracy.

● Trained new temporary staff for Customer Relationship Management (CRM) and using Excel spreadsheet.

Jessica Tipton 2

● Complete outbound calls to existing customers to increase the quality and verify customer data database.

● Enhanced Cleveland Brothers reputation by correctly handling outgoing calls and providing excellent customer service to all who engage our services. Revo Management Group 01/2017-06/2017

Sales Consultant

Harrisburg, PA

● Source new leads and secure business through pro-active approaches i.e. face to face meeting.

● Interact with customers at on-site sales campaigns to educate customers on benefits of our clients’ products and services and enhance customers’ overall shopping experience.

Maximus 01/2016-06/2017

Data Entry

Harrisburg, PA

● Managed Data Base to ensure proper contact information entered into HCSIS

● Identified and resolved system and account issues. Amazon 01/2014-01/2016

Warehouse Associate

Carlisle, PA

● Responsible for scanning products and organizing according to companies’ standards.

● Operated forklift for distribution of products in warehouse.

● Consistently recognized for exceeding product quotas. Home Health Aide 01/2009-08/2014

Newark, DE

● Followed doctors orders for home treatment plan and administered medications when needed.

● Helped maintain independent living and personal care assistance.

● Managed and provided transportation to and from medical appointments. Volunteer Experience

Mentor for Big Brother and Big Sister of America

Ware Presbyterian Village

Education

HAAC

Nursing

In progress

Jessica Tipton 2

Oxford Area High School

High School Diploma

Professional Skills

● Knowledge of CRM & DASH

● Multitasking

● Office Administration

● Customer Service

● Personable & professional under

pressure.

● Strong oral and written

communication skills.

● File Organization

● Microsoft Office, Excel &

Powerpoint

Contact this candidate