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Store Manager Customer Service

Location:
Grand Forks, ND
Salary:
35 to 40 year
Posted:
June 28, 2023

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Resume:

Ken Rygg

**** * *** ******

Grand Forks, ND *****

701-***-****

adxy93@r.postjobfree.com

Objective: A new position that will utilize my knowledge and skills in the automotive/auto parts industry.

Experience: Rydell Cars Grand Forks

Auto Parts Coordinator November 2012 to July 2021

Drove truck to pick up incoming stock and to pick up and deliver parts to units in other buildings and locations.

Greeted walk-in customers and provided information/answered questions

Took inventory of parts and equipment and maintained inventory records.

Provided cost estimates to potential customers.

Issued purchase orders to external suppliers.

Assisted with invoicing.

Located parts using computer system.

Ordered out of stock items.

Collected and processed all warranties for GM/Chevrolet. Advance Auto (Tri City Automotive) Scottsdale, AZ

Parts Manager July 2000 to February 2009

Forecasted goals and objectives for the department.

Hired, trained, motivated, and monitored the performance of all parts department staff.

Ensured that all parts were properly tagged so that the dealership recovers full credit from the factory.

Provided technical assistance to parts department employees.

Routed and coordinated routes for drivers.

Ensured that the same high-quality level of service provided to outside customers was also provided to internal dealership customers.

Worked with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs. NAPA Auto Parts Phoenix, AZ

Assistant Manager June 1998 to July 2000

Assisted the store manager in overseeing the general day-to-day business operation for an assigned NAPA store.

Assisted with planning, coordinating, implementing, and tracking employees’ professional development activities.

Ensured both retail and wholesale customer service were maintained at a high level.

Helped recruit, orient, and develop new store personnel to fill delivery, counter sales, and other positions.

Helped to ensure that key processes and all standard operating. procedures established by the company are in place.

Collaborated with the store manager to oversee in-store staff affect and customer relations efforts.

Performed other assignments and duties as assigned. Education: Red River High School Grand Forks, ND

HS Diploma

References: Available upon request



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