Customer Service Representative
Resume:
Mary M. Haviland
Morrisville, PA, 19067
jaydensmommy63@gmail.
com
CAREER OBJECTIVE
Hard-working professional with proven communication, critical thinking, and teamwork skills. Aiming to leverage my abilities to successfully fill the Customer Service Representative role at your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals.
EXPERIENCE
Avantive Solutions
Present Customer Service Representative
Dec 2021
Receive inbound calls regarding the members Over-the-Counter (OTC) benefits program, OTC card balance inquiries, eligible OTC products
•
• Assist customer with order processing, and order tracking
• Answer potential customer questions about products/services
• Listen to, understand, and provide needs-based solutions for customers
• Place outbound calls to give members reminders about unused benefits ETS, Ewing, NJ
Sep 2020 Customer Service Representative
Sep 2016
Perform a variety of tasks associated with customer and client services for the College Board Services for Students with Disabilities Department
•
Communicate daily via telephone and email with examinees, clients, institutions, agencies, and test center supervisors to respond to inquiries and investigate any reported irregularities that occurred during the admission of the SAT
•
Contact customer on the outcome of the investigation and offer appropriate options for resolution
•
Document and update customer records based on interactions in an electronic Customer Relationship Management (CRM) Database
•
ETS, Careers USA, Praxis, Ewing, NJ
Sep 2016 Customer Service Representative
Apr 2015
Communicate daily via telephone and email with examinees, clients, institutions, agencies, and test center supervisors to provide information to respond to inquiries, with emphasis on diplomacy, tact and sensitivity
•
Utilize the PC to input or obtain detailed information and/or access hard copy necessary to respond to requests promptly, accurately, and in accordance with program and departmental procedures
•
Interact with interdepartmental/divisional staff to obtain and provide information necessary to research processing problems which may affect our customers
•
Conduct special projects/new work and prepare reports as requested by team leader, supervisor, or manager
•
Identify operational or program-specific situations and suggest corrective action and/or provide exception processing or document modifications in existing procedures
•
Assist test takers via phone or email with registration, billing, scoring and general inquiries Help to achieve service level and quality goals Aid in training of new representatives
•
MediMedia USA, Yardley, PA
Jan 2012 Customer Service Representative
Jan 2011
Answer incoming calls in a call center located in a pharmaceutical company Log calls using internal system Register savings cards online for patients by gathering health information
•
Answering patients questions in reference to savings for medication Researching and providing rebate status information for patients using internal computer system Reading Important Safety Information for medication to inform patients Data entry Customer Service
•
AAA Midatlantic, Hamilton, NJ
Jan 2010 Roadside Assistance Counselor
Jan 2004
Answer incoming calls in a fast paced call center for emergency roadside service Use maps to locate breakdown locations Leverage internal programs to deploy contracted vendors for roadside assistance Customer service Data entry
•
Kmart, Hamilton, NJ
Jan 2004 Checkout Service, Supervisor/Cashier
Jan 2002
Provide superior customer service Maintain and regulate break schedule for front end/checkout personnel Responsible for register drawers and distribution of money to cashiers Provide overrides to cashiers when escalations were warranted
•
Dick Greenfield Chrysler Dodge Jeep & Ram, Lawrenceville, NJ Jan 2012 Receptionist
Answer incoming calls Transfer call to correct employee or department Page correct employee or department for phone call or visitor Print forms for salesman when a sale is made Create customer follow-up cards and distribute to salesman to follow-up with recent customers Sort and file forms from sales and repairs of vehicles
•
EDUCATION
Mercer County Vocational Technical School, Sypek Center Ewing, NJ
Business Certification
Jan 1999
Nottingham High School
Hamilton, NJ
Jan 1999
High School Diploma
ADDITIONAL SKILLS
• Office support
• Familiar with all standard office equipment
• Multi-line phone system
• Switchboard operation
• Multi-tasking in a fast paced environment
• Excellent interpersonal communication skills
• Customer Relationship Management/CRM
• High volume call center
• Data entry
• Team Leader
• Microsoft Office
• Safety
• Sales
Contact this candidate