JENNIFER WILLIAMS

**** ******* ****** **, *******, VA, 24015, US 540-***-**** adxy86@r.postjobfree.com Known for reorganizing financial procedures and modernizing financial operations. Goal-oriented Bookkeeper with incredible ( multiple ) abilities and a keen eye for detail. Financial Management

Document scanning

Problem resolution

MS Office

Extremely organized

Organization

Conflict resolution

General ledger accounting expertise

Strong verbal communication

Self-motivated

Clerical support

Data entry

Budgeting and finance

High School 1989

Liberty High School Bedford, VA

Academics, business and accounting

Accounting Representative November, 2020 to March, 2021 Haley Toyota of Roanoke Roanoke, VA

Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments, and transfers. Established and maintained financial accurate and current tracking in [Software] using computerized recordkeeping systems. Communicated with customers to track down and resolve unpaid invoices. Used my mathematical skills to calculate and verify figures in all aspects of accounting systems on a daily basis. Improved financial management processes to reduce errors in reporting, payroll administration, and general bookkeeping to near-zero. Answered an average of [multiple )calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products. Returns Specialist December, 2015 to February, 2020 Layman Distributing Salem, VA

Received all returns from accounts. Processed and credited all accounts accordingly. Worked with vendors to resolve damaged shipments and item shortages, ensuring that the company's interests and financial targets were protected. Followed the company's safety guidelines to keep warehouse accidents to a minimum. Organized efficient storage areas to improve material flow and reduce labor hours. Conducted research in order to address shipping and packaging errors. Unloaded, inspected, and stored [Number] damaged and returned products every [Timeframe]. Compared shipping orders and invoices to the contents received to ensure accuracy. Drove an electric pallet jack, a forklift, and a manlift in the warehouse. Return merchandise was distributed to appropriate store departments or palletized for liquidation. Provided excellent customer service by gathering feedback on product flaws. Improved inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents to documentation. Worked with other team members to expedite returns and provide excellent customer service. Was successful in resolving issues with shipments, such as damaged materials and shortages, by working effectively with shippers. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Forklift Operator July, 2014 to December, 2015

Southern States Co-Op Vinton, VA

Picked orders with a stand-up forklift. Put orders away with reach lift, loaded and unloaded product onto tractor trailers. Also processed and credited or bill all returns. All skids are wrapped and empty skids are stacked. Unloaded incoming materials from trucks and rail cars and moved them to the staging area. Received, stored, and shipped products in a safe and efficient manner. Worked with other team members to plan efficient and precise movements. Ensured

Organized warehouse inventory in a way that was both effective and efficient. Received and unpacked shipments and new equipment as directed. Communicated with floor managers to determine merchandise placement. Was in charge of transporting inventory items to their proper locations. Packed items into appropriate shipping containers. Checked the incoming freight in the staging area every day. Unloaded and stacked materials by raising and lowering lifting devices. Received cargo by manually unloading trucks.

Took orders from storage, wrapped them up, and staged them for shipping. Weighed materials and documented the results on tags, labels, and production schedules. Noted the receipt of materials on the drivers' paperwork. Manually counted Number of picked and packaged orders for any loss. Organized and secured stored materials and parts in a designated area. Made a decision.

Kept track of everything.

Sweep the work area as needed.

Moved goods between warehouse locations based on shipment and storage requirements. Notify the supervisor about faulty equipment, rack damage, and other potential safety hazards. Carried out the responsibilities outlined in the daily inbound and outbound schedules. Trained

Contributed to profitability by training new employees on how to operate forklifts safely and efficiently, as well as troubleshooting machines to ensure optimal performance and reduce overtime costs.

Double-checked counts, weights, and measurements for accuracy. Picked up trash, swept the floor, and wiped down the equipment at the end of each shift. Collaborated in a team environment to maintain high levels of productivity. Checked empty pallets for damage and moved them to the appropriate storage location. Double-checked that all loads were properly secured on pallets. Kept appropriate records and reports for inventory accuracy. Front Desk Attendant July, 2015 to December, 2015

MainStay Suites Airport Roanoke, VA

This was a part-time position for supplement income. Was in charge of data entry, prioritizing assignments and following organizational procedures. Screened and verified visitors for identification credentials and the purpose of their visit to maintain the security of personnel and the office environment. Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away. Oversaw all front-desk operations for a busy establishment with an average nightly guest count of 100 or Established

Was in charge of customer service, which included answering phones, responding to questions and requests, facilitating internal communications, and managing reception. Promoted a welcoming environment while managing the receptionist area and fielding information requests. Improved customer retention by using quick response and dynamic service skills to build relationships with patrons. Drove customer feedback to management so that they could take corrective action. Was in charge of greeting visitors and answering questions at the front desk. Sought advice.

Was in charge of representing

Incoming visitors were greeted warmly, and I provided directions and answered questions. Assisted with office operations, handled client correspondence, kept track of records, and handled internal communications. Verified and logged deadlines in response to daily inquiries and requests. Created a welcoming reception area while keeping it organized and clean. Gave guided tours and informed guests about the various programs available. Set up, maintained, optimized, and purged physical and electronic filing systems to keep records compliant and current. Handled customer complaints and concerns quickly and effectively with a positive attitude, resolving issues to the satisfaction of customers. Was in charge of a multi-line phone switchboard that routed calls to the appropriate personnel and departments. Solved