Customer Service Pharmacy Technician

Melissa Guerrero

adxy7q@r.postjobfree.com

PROFESSIONAL SUMMARY:

● Over 10 years of customer service experience in a variety of settings

● Adept in insurance verification, appointment setting, billing and claims

● Knowledge of Medical Terminology, Medicaid and Medicare

● Proficient with MS Applications, Citrix, Pyxis, and EPIC PROFESSIONAL EXPERIENCE:

March 2022 - Current OSF Healthcare Evergreen Park,IL Front Office Assistant / Floater

● Provide coverage at multiple medical and specialty offices within OSF

● Register patients, schedule appointments, billing, collect copays, and verify insurance

● Scan, fax, copy documents for physicians and to send to other facilities March 2019 - January 2022 Combined Insurance Company of America Chicago, IL Policyholders Support ad Billing

● Handled a minimum of 100 calls per shift

● Provide callers with policy information, payments

● Processed monthly, semi annual, and annual payments November 2015 - February 2019 Carepoint Home Delivery Pharmacy Schaumburg, IL Pharmacy Technician II

● Handled data entry tasks for 6 locations

● Contacted medical offices for clarifications and errors

● Maintained inbound and outbound calls for 6 locations December 2013 - September 2014 CVS Pharmacy Glendale Heights, IL Pharmacy Technician / Inventory Specialist

● General customer service and insurance verification

● Processed and filled prescriptions

● In charge of ordering medications and controlled inventory September 2007 - December 2013 Little Sisters of the Poor Chicago, IL Certified Nursing Assistant

● Assisted residents with grooming, bathing, and dressing

● Monitored vital signs as needed

● Charted on each resident per shift

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