Customer Service High School

LISA VIGLIOTTI

adxy78@r.postjobfree.com 845-***-**** Orlando FL

Summary

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

Skills

Safe Serving Knowledge

Beer, Wine and Soju Cocktails

Outstanding Customer Service

Anticipating Guest Needs

TIPS Certified

Servesafe Certified

Identification and Compliance

Bar Operations and Logistics

Experience

Hilton Arvada Denver, CO

Lobby Bartender

11/2021 - 05/2023

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Trained new bartenders on drink preparation and upselling techniques.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Collected and organized daily till totals and tips.

Balanced daily registers and generated sales reports for management.

Displayed and retained extensive knowledge of liquors, wines and entrees.

Alains French Bistro Nyack, NY

Server Shift Leader

05/2009 - 09/2012

Trained and acclimated new servers to restaurant's culture and operations.

Created positive guest experience by listening to guest needs and recommending options to meet requests.

Managed tables throughout dining room to execute service at highest level.

Maintained thorough knowledge of menu to describe dining options.

Leveraged proper serving etiquette to promote inviting dining atmosphere.

Managed opening and closing duties to facilitate restaurant operations.

Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Leveraged POS system to receive and take guest orders and process payment.

Verified legal drinking age before serving beer, wine and liquor to comply with state law.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Cosi NYC New York, NY

Bartender

04/2007 - 03/2009

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Checked identification of guests to verify age requirements for alcohol purchase.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Trained new bartenders on drink preparation and upselling techniques.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Education and Training

Suffern Senior High School Suffern, NY

High School Diploma

06/1996

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