Lori A. Bergland

*** *. ***** ** *** P*

Fountain, CO 80817

719-***-****

SUMMARY OF SKILLS AND QUALIFICATIONS

Customer Service and Healthcare for over 20 years. Patient Care, HIPPA, Daily calls (reminders, appts/messages,collections, payments),

10 key, faxing, copying, patient/customer care relations, cash handling, cash drawer, check/account deposits requisitions.

PROFESSIONAL EXPERIENCE

Customer Experience Representative

US Connect/Rye Telephone 4/2020-8/2020

Create accounts/services

● Collect payments

● Run multiple reports

● Collection calls

● Cash/check handling, daily reconciliation of drawer Customer Service Representative

Rotech/Roth Medical 10/2017-2/2019

● Receive and fill orders for oxygen, sleep issues

● Collection calls

● payments by phone/in person

● Interactions with customers, insurance companies Surgery/Procedure Scheduler

Healthcare Partners/Colorado Springs Health Partners 9/2007-4/2017

● Use of multiple systems including Electronic Health Records, and scheduling systems

● Attention to patient care of scheduling procedures

● Creating and maintaining monthly schedules for procedures

● Follow procedure codes for schedule

● Follow up calls and letters for patient

The Home Depot

Customer Service/Call Center

2005-2007

● Helping customers in store, or by phone

● Knowledge of most products

● Answering and sending calls to correct department Dr. Munni Setty-Internal Medicine of the Rockies 2003-2005

● Medical Assistant

● Referral Coordinator

● Responsible to room and ready patients for office visit, completing vitals and updating chart. Follow direction of MD, giving injections, assisting with office procedures as needed.

● Obtaining prior authorizations on specialty referrals and medications for patients.

Pikes Peak Endoscopy Center 2001-2003

● Scope Tech- prep and ready OR for each procedure, clean and sanitize scopes.

● Medical Assistant /Receptionist

● Responsible for rooming of patients for office visits, charting of vitals for appointment. Checking in patients for procedures, verifying all information is correct and collecting any co pays due. Reminder calls for procedures, setting ticklers for future needed procedures. Answer incoming calls and direct those to correct departments. Education

Blair College- Associates in Applied Science 2000-2002 Degree focused on both front office and back office, x-ray, pharmacology, billing/coding.

References upon request

Contact this candidate