Customer Service Administrative Assistant

OBJECTIVE: Currently pursuing a degree in Business Administration, seeking to bring in to the business environment my innovation and conscientious work ethics. I offer good communication skills, excellent customer service and a foundation in business field.

EMPLOYMENT HISTORY: Swissport Trinidad and Tobago Limited.

Position: Senior Agent Period: 13th October, 2016 – 30th September, 2022

Duties and Responsibilities:

Execute all duties and responsibilities of the cargo agent.

Execute department administrative responsibilities.

At the end of pay periods, execute department payroll responsibilities.

Make sure all staff is trained and training matrix updated.

All statistics entered in to various systems on a daily basis (company’s raw accounting data).

Report daily to Cargo Manager and execute various reports for the C.E.O and C.F.O

Enforce continuous team working attributes to lower level staff.

Assumes the responsibilities of a Lead Agent/Supervisor in the absence of one by directing and guiding the shift manpower and ensuring the smooth running of operations. Ensuring all functions as required are efficiently and safely completed.

Assist/Cooperate with airline Audits; in event of audits by various Audit Authorities, ensure all documents and procedures are updated and current.

Enforce organizational/corporate policies.

Position: Cargo Agent Period: 26th July, 2011 – 15th October, 2012

30th November, 2014 – 12th October, 2016

Duties and Responsibilities:

Read and process manifests, flight schedules, documents to determine items to be broken down, moved, gathered, palletized, containerized, part shipped and transshipped.

Read and process manifests, flight schedules, airway bills and any other shipping document that relates to imports.

Check and tally and house cargo for proper piece count, weight, and documents as appropriate.

Execute Permit To Remove (PTRs) for various shipments and be the contact personnel for ALL courier Companies in Trinidad and Tobago.

Handle all interline shipments, process all documents and system updates for the transfer for airline to airline.

Report all interferences or tampering of freight/or observations of interferences or possible tampering of freights orally, written (via paper and email copies).

Execute correct and timely declarations to the various government authorities. Maintain a respectful collaboration with aerodrome authorities.

Ensure the different airline systems are updated and reflecting accurate information.

Ensure that cargo is loaded and unloaded on a timely basis.

Communicate effectively with employees and all customers, shippers and all airline customers both local and international.

Execute effective and accurate reports during and after shifts.

Collaborators Limited

Position: Assistant

Period: 22nd January, 2010- May 2010

Duties and Responsibilities:

•Ensure that the establishment is in order.

•Ensure that the relevant Accounts are entered in Peachtree.

•Ensure provide customers with quality service and ensure that all computers and other equipment are working in good order

•To troubleshoot any problems on the computers.

•To do book keeping and ensue all records are up-to-date

Haniff Mohammed and Son Limited

Position: Confine Space Attendant

Period: 8th July 2009 (shutdowns)

Duties and Responsibilities:

•To provide entrants in space with all safety procedures.

•To ensure the environment is safe before and after production

•To ensure sub-contractor rules and regulation are executed at all times.

•To be accurate and reliable in every aspect of my job.

•To ensure that housekeeping is taken place at all times.

•To be observant to dangers in the surrounds.

•To be able to sound alarm when necessary.

EDUCATION: Presently CTS College of Business and Computer Science Limited.

Pursuing Bsc Business Management.

Certification in Business Management.

2008-2009 J & J Safety Consultants.

OSHA 30- hour Occupational Safety and health Standards for the General Industry (29 CFR 1910)

OSHA 30-hour Occupational Safety and Health Standards for the construction Industry (29 CFR 1926)

Program in Risk Assessment Program in Toolbox Talk

Program in Accident Investigation Management Control

Communication Skill

2002-2007 Couva Private Grammar School

A.S.J.A Boys’ College, Charlieville.

CXC Certification

Mathematics Information Technology

English Language Chemistry

Biology Geography

PROFESSIONAL QUALIFICATION: 2011 Upper Level Education Institution.

Awarded: A Certificate in Peachtree

2005 St Mary’s Tuition Center

Awarded: Computer Literacy

REFERENCES

Rozanne Soogrim

Golden Grove Road,

South Terminal, Piarco International Airport

Piarco.

Telephone: 473-5276

Administrative Assistant -OCC Department at Swissport Trinidad and Tobago

Vanessa Williams

Golden Grove Road,

South Terminal, Piarco International Airport

Piarco.

Telephone: 669-7645

Sales Coordinator at Amerijet Caribbean Express.

Monica Kasanwirdjo

Golden Grove Road,

South Terminal, Piarco International Airport

Piarco

Mobile: 788-6237

Account Executive-Sales at Amerijet International.

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