Customer Service Front Desk
Resume:
Choncie Blackmon
Syracuse, NY *****
*****************@*****.***
Work Experience
front desk attentend
Knights Inn Hotel - Liverpool, NY
March 2018 to Present
Front desk attended
Daycare assistant
Tootsies daycare - Syracuse, NY
March 2013 to Present
Responsibilities
Watching kids cleaning & attended to kids needs
Skills Used
People skills, patient, Understanding.
CFC customer relations manager (CRM)
Center one - Buffalo, NY
November 2020 to June 2022
Remote - Agents are responsible for assisting credit card customers ib & ob from activating a new cards to contacting customers for delinquent payments, escalating calls & handling customers accounts. Telecaller (temporary assignment)
Mas - Syracuse, NY
May 2017 to August 2018
Medical answering services
Managing large amounts of inbound calls
Following communication script handling different clients conditions Identify clients needs, clarifying information, setting up rides properly and accordingly. Customer Service Representative (Temporary Assignment) Padcare Inc. - East Syracuse, NY
January 2018 to July 2018
Answering inbound calls, handling customers accounts, setting up lost pet alerts, selling applecare products, data entry.
PCA
All Metro Healthcare - Liverpool, NY
April 2013 to May 2017
Responsibilities
Taking care of the elderly. Cooking, cleaning, & organizing doctor appointments. Accomplishments
To help the dependent become more independent or completely independent & to accomplish good health care.
Skills Used
Cleaning, Cooking, Patience, Kind, Caring, Being able to work with different people from all types of life, flexible.
Customer Service
McDonald's - Syracuse, NY
September 2009 to March 2011
Customer service, food preparation, cleanliness & hygiene Education
N/a in Humanities and social science
Monroe Community College - Rochester, NY
2011 to 2013
Regents diploma
Corcoran high school
Skills
• Assist with Toileting Skin care to maintain the health of the skin Range of motion (ROM) and muscle strengthening exercises to maintain an optimal level of functioning Respiratory assistance Transfers and ambulation Bathing, grooming and hair washing necessary for personal hygiene Turning and position of the client(s) Assistance with medication per parent direction. Application and maintenance of prosthetics and orthotics Dressing or undressing of the client(s) Assistance with eating, meal preparation and grocery shopping Accompanying to medical appointments Assisting, monitoring or prompting the client to complete the above items Redirection, monitoring and observation that are integral part of a personal care plan in the above items Redirection and intervention for behavior, including observation and monitoring Interventions for seizure disorders if the client has had a seizure in the past three (3) months Incidental household services that are an integral part of a personal care plan in the above items Appropriate reporting of changes in client status. (5 years)
• Customer Service
• Front Desk
• Reception
• Guest Service
• Front Office
• Home Care
• Medical Scheduling
• Medical Records
• Cooking
• HIPAA
• Senior Care
• Administrative experience
Certifications and Licenses
PCA
April 2013 to Present
Timely and accurate completion of verification service forms. Also adhere to the health insurance portability and accountability act (HIPPA) privacy policies and procedures. Maintain confidentially of all information pertaining to clients, family and employees. First Aid Certification
CPR Certification
Assessments
Basic Computer Skills: PC — Familiar
June 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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