Information Technology

PATRICK McLEOD

IT Specialist & Natural

Resources Conservationist

About Me

Professional Experience

Certifications

Information Technology Professional with a B.S. in Natural Resources Conservation and passion for

biology seeking a challenging opportunity to

utilize my knowledge and skills. Adaptable team

player with great customer service, organization,

and communication skills.

Software & Tech

Website Development (10+ years)

Tech Support (20+ years)

Repair, maintain desktop/server

equipment (10+ years)

Salesforce Curator (5 years)

Microsoft Office (20+ years)

Mac OS X (20+ years)

FTP (20+ years)

Adobe Suite (20+ years)

Linux

Desktop Support (20+ years)

O365 (3 years)

System Administrator

Excel (20+ years)

Data Collection (20+ years)

Education

Bachelor's of Science in Natural

Resources Conservation • 1999

Central Michigan University

Mt. Pleasant, MI

Associate's in Science • 1996

St. Clair County Community College

Port Huron, MI

Contact Info

Ann Arbor, MI

COX AUTOMOTIVE • Ann Arbor, MI June 2013 - April 2023 Support Engineer / Salesforce Curator

Michigan School Business Officials

Certification in Technology Mgmt

NOLS Wilderness First Responder

UNIVERSITY OF MICHIGAN DIVISION OF RESEARCH &

ADMINISTRATION • Ann Arbor, MI Feb - July 2011

Computer Support

Implemented Salesforce and reported accuracy

Investigated and developed solutions for data issues Provided technical support regarding incentive data in XML, HTML, JSON, SOAP outputs

Corroborated team data with client-driven documentation Manipulated VIN data

Audited incentive data/programs

Communicated across teams during data research

Logged and summarized daily activity report

Key responsibilities:

Serviced and diagnosed Mac computers in DRDA

Installed software on Mac computers in DRDA

Experience with software updates via radmind

Created reports within Business Objects

Created and modified PAF in eRPM

Familiarity with best computer practices at U of M Redacted PPI from Legacy Documents

Actively documented completed work in database

Modified reports in Excel

Key responsibilities:

January 2008 to Present

April 2018 to April 2020

AUDATEX • Ann Arbor, MI June 2008 - Feb 2011

Telephone Service Rep

Resolved Microsoft network issues

Actively documented call log

Key responsibilities:

PATRICK McLEOD Resume • page 2

Professional Experience (AUDUTEX Continued)

CHIPPEWA HILLS SCHOOL DIST • Remus, MI Oct 1999 - June 2008 Network Admin / Systems Admin / Web Page Designer

Installed Novell BorderManager proxy server on existing Novell Wan Installed / diagnosed hardware/software issues on workstations and servers Managed network using Novell NDS, Nwadmin and ConsoleOne Installed Ethernet switches and network cards, hubs, and routers, ATM, network LE155, LE25 and 2810 switches, network OS, network wiring and punched down ports Responsible for troubleshooting workstations and network infrastructure Repaired and maintained computers/output devices district wide Installed and upgraded software, server components, desktop PCs Facilitated and submitted state and federal reports Trained faculty, staff and students on new hardware/software Maintained and updated grade-book software; SchoolMaster Set up client-side email

Designed new web site for Chippewa Hills School District Key responsibilities:

CENTRAL MICHIGAN UNIVERSITY • Mount Pleasant, MI Oct 1998 - May 1999 Web Page Design / Preparatory Lab Assistant / Student Staff Implemented web site for CMU Biology Dept. Course

Designed graphics, structure, and format conforming to classstructure Daily updates, maintenance and expansion of web pages Implemented design, framework and most of graphics for Biology 101 website for student use Maintained laboratory equipment and stock of supplies Prepared laboratory experiments for students

Key responsibilities:

Additional Skills

Photography - Digital photo restoration/retouching (20+ years) Knowledgeable in American Sign Language (20+ years) Wilderness First Aid (3 years)

Plant Identification (20+ years)

Assessments

Assessed for ability to perform basic computer operations, navigate Windows OS, and troubleshoot common computer problems. BASIC COMPUTER SKILLS • Indeed Assessments Feb 2019 Highly Proficient

Assisted customers in complex hardware/software installation Supported customers using legacy/modern software/hardware Created client facing and internal software documentation Responsible for troubleshooting Microsoft database issues

Contact this candidate