Customer Service High School

TRACY WHITE

**** *******, *******, ********, *****, US • 757-***-**** • adxy1b@r.postjobfree.com

Many years of housekeeping experience and customer satisfaction,focus on staff moral,making sure customers are pleased and there are minimal complaints

Operational improvement

Supervision and training

Sound judgment

Problem resolution

Customer retention

Organization

Customer service

Team management

Team building

Inventory management

Performance improvements

Employee development

Recruiting and Hiring

Schedule management

Operations Manager Supervisor - June, 2005 to December, 2010 Chesapeake Regional Medical Center - Chesapeake, VA Promoted professional skill development in all employees through effective training, management, and motivation. Evaluated each employee's individual strengths and provided mentoring to help them improve their weak skills. Conducted annual staff evaluations and made any necessary promotions, realignments, or force reductions. rectified] and reduced incidents that were reported to manager for assistance and resolution. Improved productivity and efficiency by reducing

process lags by effectively managing 10/15 staff

Housekeeping supervisor - December, 2010 to May, 2011 Norfolk State University - Norfolk, VA

Trained and mentored all new employees to ensure the highest possible level of service and performance. Ordered supplies for housekeeping and guest toiletries. Trained

Was in charge of the facility's day-to-day operations. Was in charge of scheduling, training, and performance monitoring for [Number] employees. Assigned housekeeping staff to specific shifts and room blocks based on their abilities and daily requirements. Reviewed employee performance and devised improvement plans. High School - 1983

Bishop Grimes Jr./Sr. High School - East Syracuse, NY Professional Summary

Skills

Work History

Education

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