Cynthia R. Wolford

Houston, Texas adxxzt@r.postjobfree.com 316-***-****

Skills and Interests

Excellent communication and listening skills to give premier customer service

Ability to build rapport and retain customers to drive sales

Strong work ethic and superb time management

Outgoing and empathetic to customers concerns

Experience

Cynthia Wolford Ministries, Wichita, Kansas 8/2008 - Present

Founder and CEO

Founding pastor of Greater Faith Christian Church that was instrumental to the spiritual well-being of the community in which it served.

Traveled as ordained public speaker to inspire Women and preach the Gospel around the world.

Sunflower Home Health & Hospice, Wichita, Kansas 2/2017 - 8/2019

Hospice Chaplain

Provided hospice clients with spiritual comfort and guidance during their transition from life.

Maintained accurate records of billable hours and charting notes of visits and counseling provided.

Kings Alcohol Drug Treatment Center, Wichita, Kansas 1/2003 - 6/2008

Billing Director

Facilitated all billing to the State of Kansas and managed provider call inquiries.

Hired and trained staff to have knowledge of billing requirements and excellent customer service.

The Salvation Army, Wichita, Kansas 6/2000 – 1/2003

Billing Specialist

Responsible for billing services for the state of Kansas and kept accurate records of accounts payables to successfully pass all audits and state reviews.

Provided premier customer service while resolving financial discrepancies for clients

The Salvation Army, Dayton, Ohio 5/1997 – 6/2000

Emergency Grants Specialist

Presented grants to Women of domestic violence in need of financial assistance and helped families acquire transitional housing.

Answered provider calls and resolved issues regarding client’s placements and specific needs.

Bank One Corporation (JPMC), Dayton, Ohio 1/1993 – 5/1997

Bank Teller

Offered exceptional customer service to clients by receiving deposits, loan payments, cashing checks, and resolving complaints/account disparities.

Helped cross sale banking products to consumer customers.

Idelman Telemarketing & Call Center, Wichita, Kansas 6/1990 – 1/1993

Customer Service Coordinator

Led customer service team in meeting all call time objectives and sales goals.

Monitored and resolved customer complaint calls by providing solution-oriented alternatives.

Education

Gospel Without Borders Seminary, Wichita, Kansas October 2021

Bachelor of Theology

St. Paul Seminary, Oxnard, California May 2010

Honorary Doctor of Divinity

References upon request

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