Customer Service High Level
Resume:
Ali Kanan
Future Business Leader
*******@*****.***
https://www.linkedin.com/feed/
EDUCATION:
INDIANA UNIVERSITY South Bend, IN
Bachelor of Science in Accounting Graduated August 2021
● Applicable Courses: Microeconomics, Macroeconomics, Statistics, Financial Accounting, Managerial Accounting, and Quickbooks. COMPETENCIES:
●
● Microsoft Office 365 & Suites
● QuickBooks Software
● High Level of Customer Service Standards
EXPERIENCE:
Escrow Accounting Associate
Meridian Title company South Bend, IN
March 2022- Current
● Utilizing an excellent working knowledge of computers and Excel to maintain escrow account documentation, transactions, and client information.
● Maintaining and properly allocate high value transactions in a timely manner to improve overall customers satisfaction in services provided.
● Allocating strong organizational skills to reduce errors, missing documentations, and other obstacles to help complete tasks in a timely manner.
● Review and maintain multiple escrow accounts daily to ensure each account is up to date and well managed.
● Working closely with all escrow staff to timely post escrow related activities, assists with phone calls and efficiently and accurately send and receive escrow wires via online software systems. Head Cashier
Lowes South Bend, IN
October 2021- March 2022
● Maintained a high level of customer services to meet the needs of all customers and front-end staff.
● Lead and allocate staff to appropriate positions to maintain cost of labor based on staff absence, overtime hours, and staffing needs.
● Managed and calculating cashier drawers to ensure correct amounts are maintained in each drawer per shift.
● Completed documentation of all revenue, adjustments, and staff to ensure accurate documentation of each shift activity.
Warehouse Associate
Amazon South Bend, IN
March 2020 – June 2021
● Utilized technology to calculate the number of packages sorted per hour to maintain warehouse standards.
● Maintained safety protocols while working in a fast paced environment
● Assisted in the initial training of new associates to ensure they are well equipped for the tasks being performed.
● Collaborated with other associates to manage time to complete tasks at warehouse standards. RETAIL ASSOCIATE
Ross Dress for Less Mishawaka, IN
June 2018 – October 2020
● Processed POS transactions including cash, check,credit purchases, or refunds.
● Restocked, arranged, and organized merchandise in front lanes to drive product sales.
● Resolved customer complaints and provide relevant information to maintain a high level of customer satisfaction.
● Assisted in the initial onboarding training of new employees to help store maintain corporate standards for daily operations.
STORE MANAGER
VIP Smoke Shop Elkhart, IN
June 2015 – November 2017
● Processed bi-payroll for employees by maintaining weekly adjustments of absences and overtime pay.
● Maintained an organized work environment to ensure documentation of revenue, cost of products, employee salary and other business related expenses are accurately recorded .
● Planned, prepared work schedules, and kept records of employees’ work schedules
● Reviewed inventory and sales records to prepare reports for management and budget departments
● Provided customer service by assisting customers, responding to customer inquiries, and complaints.
● Formulated pricing policies for merchandise according to profitability requirements and law standards.
REFERENCES:
Mark Wagner
Chicago station
Manager
Phone number: 574-***-****
Email: ***********@**.***
Haleema Burnett
Amazon
Manager
Phone number: 574-***-****
Email: ***************@*****.***
Crystal Freeman
Ross dress for less
shift manager
Phone number: 574-***-****
Email: ****************@*****.***
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