Customer Service
Resume:
Novi
Michigan
adxxy0@r.postjobfree.com
Mary N Tarazi
Professional Summary
Bilingual Phlebotomist with fluency in English, French and Arabic. Driven to provide empathetic patient-focused care. Trustworthy caregiver experienced in fast-paced environments. Looking for a position in a top-notch facility with a commitment to innovative processes.
Licenses
Nationally Certified Phlebotomist 2018 from NPCE, CPR Licensure from American Heart Association.
Licensed Pharmacy Technician by PTCB Board in Michigan 2015
Skills Highlights
●Venipuncture
●Equipment calibration
●Lab testing
●Documentation
●Team player
●HIIPA compliance
●Specimen preparation
●Patient notification
●Organized
●Dedicated
Experience
CSL Plasma – Phlebotomist - Current
●Performed venipuncture, POC skin punctures, CPR training, Centrifugation, choosing tubes according to the tests needed and order of draw.
●Incorporated standard precautions such as Disposing off sharps in sharps container.
●Appropriate use of saline solution for fainting donors.
●Experienced in conducting tests for FSH, PSA, Hematocrit, CBC, etc.
●Experienced in storage of blood using Ambien temperatures.
●Rescuing Hearts – Phlebotomist, 2017-2018
●Performed venipuncture, POC skin punctures, CPR training, Centrifugation, choosing tubes according to the tests needed and order of draw.
●Incorporated standard precautions such as Disposing off sharps in sharps container.
●Experienced in conducting tests for FSH, PSA, Hematocrit, CBC, etc.
●Adhere to hospital protocols for handling of samples and patient information.
●Maintain equipment in clean working order.
●Request supplies to keep laboratory area well stocked.
●Organize label and safely transport all laboratory specimens.
●Document special requests and relevant patient information.
●Retrieved patient blood and bodily fluids in safe and correct manner.
●Processed paperwork correctly and submitted on-time.
●Worked quickly to keep patient wait times low.
●Fielded questions from patients and medical staff regarding tests and test procedures.
●Made patients feel as relaxed as possible and cared for uncomfortable patients.
●Stayed current in field with continuing education training and re-certifications.
●Obtained and verified patient information prior to drawing blood.
●Checked and stocked laboratory supplies.
●Labeled and secured all specimens for transport to testing area.
●Followed hospital regulations safety protocols and privacy rules at all times.
●Collected urine and other bodily fluids for required tests.
●Shadowed dialysis tech.
Walmart Pharmacy - Pharmacy Assistant/Technician, 2016-2017
●Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.
●Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.
●Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty.
The Vitamin Shoppe – Assistant Store Manager, 2016 - 2017
●Provided an outstanding Branded Customer Experience, customer service and hand selling technique. Used product information, sampling and available resources to educate customers and assist them in making product selections that are right for them. Promptly served customers, minimizing wait time.
●Coached and direct staff regarding model service, selling, and customer engagement behaviors.
●Promoted growth and sales by creating and maintaining internal/external community outreach relationships within the local community.
●Led and participated in learning and development activities (daily store meetings and product/online education) in order to provide optimal customer service. Completed Learning Path and Vitamin Shoppe University training activities in established timelines.
●Protected and maintained company assets and resources to include cash control, inventory, fixtures and physical facility to prevent theft, ensuring Loss Prevention standards.
●Received shipments, assisted in unloading stock, checking products against invoice, sorting and distributing stock, stocking shelves, pricing merchandise, cleaning fixtures and displaying product.
●Supported the management team in the implementation of merchandising, promotional and operational standards.
●Performed category maintenance by rotating products according to the company’s product rotation policy.
●Identify and document the return of damaged, discontinued or expired product. Aid in new store initiatives.
GNC – Assistant Store Manager, 2015 - 2016
●Provided an outstanding Branded Customer Experience, customer service and hand selling technique.
●Used product information, sampling and available resources to educate customers and assist them in making product selections that are right for them. Promptly served customers, minimizing wait time.
●Coached and direct staff regarding model service, selling, and customer engagement behaviors.
●Operated the cash register and prepared customer transactions and receipts efficiently, totaling price, tax and shipping and handling charges accurately.
●Established an active sampling regimen through customer engagement.
●Promoted growth and sales by creating and maintaining internal/external community outreach relationships within the local community.
New Prescription Corner Pharmacy – Certified Pharmacy Technician, 2015 – 2016
●Organized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.
●Helped health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist.
●Maintained pharmacy records and filling physicians' orders and prescriptions.
●Generated revenue by calculating and issuing charges
●Maintained Pharmacy inventory including placing and expediting orders
CVS Pharmacy – Certified Pharmacy Technician, 2012 – 2014
●Advanced in prescription processing while efficiently managing inventory
●Helped implement pharmacy's quality assurance and control program. Efforts ensured compliance with HIPAA, State Board of Pharmacy and OSHA regulations; and improved patient care/satisfaction
●Initiated effective leadership skills by providing quality training for new hires
●Ensured the cleanliness, sanitation and maintenance of all facilities, pharmacy and equipment
●Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
●Resolved stressful situations confidently with problem solving skills
●Maintained pharmacy records and filling physicians' orders and prescriptions.
●Maintained Pharmacy inventory including placing and expediting orders
Red Crescent, UAE – Phlebotomist, 2002 – 2011
●High standard venipuncture’s and skin punctures using large green and black needles, butterfly needles, Vacutainers, for blood donations and disasters management.
●Performed blood collection for blood tests (CBC, HAEMATOCRIT, TSH, HIV, PSA), using correct order of draw and stopper color, skin punctures and capillary tube collection.
●Using centrifuge for blood separation and plasma and serum collection, simple diagnostic tests like blood pressure, Hemoglobin tests, cholesterol tests using POC apparatus
●Obtained and verified patient information prior to drawing blood.
●Labeled and secured all specimens for transport to testing area.
●Followed regulations safety protocols and privacy rules at all times.
●Collected urine and other bodily fluids for required tests.
Education
Bachelor’s degree in Science, University of Sharjah, 2011
References
Available upon Request
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