Customer Service Care Part time remote evenings

Pamela Smith – Davis **** W. Sample Rd., Apt ***

Coral Springs, FL., 33065

954-***-**** *********@*****.***

Experience:

Cleveland Clinic Weston Weston, FL

Patient Service Specialist December 2014 to Present

Access patient and VIP accounts and medical records

Multi-department trained to support dynamic changes throughout the day

Provide exceptional customer service in a large variation of different patient backgrounds both local and internationally

Coordinate and schedule patients and doctors procedures

Perform basic office tasks

oExecuted administrative duties by answering telephones, faxing and filing highly sensitive documents

oIncreased customer service and hospitality skills through assisting patients

oOrganized office calendar through scheduling patient appointments

oVerified insurance information by contacting insurance providers and using third party sources

Great Health Works Sunrise, FL

Customer Care Supervisor December 2012 – 2014

Daily monitoring of agent production to ensure excellent customer service

Created performance goals and measurements for employees within the department

Consistently achieve monthly targets with staff in sales

Responsible for ensuring proper training and staffing throughout the work week

oFirst line of contact with the department for new hires

oSet example for what a Great Health Works worker exemplifies

oPerform exceptional supervisor responsibilities

Great Health Works Sunrise, FL

Customer Care February 2010 – 2012

Responsible for outbound and inbound calls

Performance reviews show exceeding quarterly quota

Answered customer complaints and concerns

oCorrected any discrepancies

oPerform remarkable customer service

Inmate Banking Ft. Lauderdale, FL

BSO Customer Service Associate July 2009 – 2011

Responsible for complex account maintenance functions

Record, calculate and verify all funds processed for commissary accounts

Review and confirm invoices utilizing a checks and balancing system

Perform account duties

oPrepare payroll

oProcess special revenues

oMaintain acquisition records

Nations Health (USPG, LLC) Sunrise, FL

Customer Service Team Leader January 2003 – 2008

Oversee 20 customer service agents in the reorder department

oAchieved monthly sales target under my supervision

Performed employee evaluations and monitor performance

Handled escalated patient calls and defused any situations that arise

Responsible for sourcing and recruiting new talent for the company

New York City Housing Authority New York City, NY

Clerical Associate, Level II April 1991 - 2002

Ongoing daily monitoring of the financial subsystem

Managed voucher payments system for Section 8 housing residents

Analyzed the daily reports for related financial department personal

Coached, inspired and developed new NYCHA employees and interdepartmental transfers

Managed the daily updates of accounts payable and accounts receivable files

Degrees

Clara Barton High School Brooklyn, NY

High School Diploma May 1988

Borough of Manhattan Community College Manhattan, NY

Associate Degree of Liberal Arts May 1992

Skills

Microsoft Systems (Office, PowerPoint, Excel, Publisher)

Adobe Acrobat

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