Stacey Landry

New Bedford, MA adxxwx@r.postjobfree.com 508-***-****

Administrative Assistant & Customer Service Specialist

Motivated, resourceful, and dynamic professional with 20+ years of experience delivering exceptional customer service and support in fast-paced and complex environments. Skilled communicator able to build collaborative relationships with cross-functional peers and inspire customer loyalty. Analytical and organized as well as highly adaptable, proactive and pragmatic. Proficient in the use of MS Office Suite, JD Edwards, SAP, AS400 Master Data management and Epicor.

Relationship Building Office Management Business Administration

Attention to Detail Outsourcing Team Player

Result Driven Self Motivated Reporting & Documentation

Data Management Problem Resolution Continuous Improvement

Professional Experience

Orthopedics, Rhode Island Warwick, RI

Patient Navigator Assistant June 2022-Present

Verify patient’s medical records are complete and accurate for medical coding purposes

Triage patient calls and physician messages

Process and fulfill physician approved prescription requests

Obtain authorizations for prescriptions

Completing forms such as TDI/FMLA for patient disability payments

Remain accountable and follow through on al commitments made to patients

Compliance with HIPPA and OSHA regulations

Complete Staffing Freetown, MA

Supply Chain Specialist, August 2021-June 2022

Worked with the floral department to update weekly ads in regard to floral/plant availability

Updated spreadsheets in regard to weekly sale pricing

Provided spreadsheets to vendors listing availability of products by store

Made additions/subtractions regarding specific holiday plants and arrangements per store

Updated item availability weekly in Excel for vendor access

Kelly Services-Raynham, MA

Customer Support Specialist, March 2021-July 2021

Analyze Stericycle Microsoft Excel Files

Update Spread sheet with additional data/findings

Research Exemptions within USROTC (SAP)

Validate Contract/List Price in USROTC at the transaction level

Identify the end user

Partner with Sales Force and Direct Customers

Reach out to local sales force and direct customers

Reach out to local sales consultant or direct customer for additional information

Participate in weekly review meetings

JSI Cabinetry – Fall River, MA

Customer Service Representative, March 2019 – February 2021

Provide Customer Service support to both National and International companies in regard to order status of Kitchen Cabinet orders. Provide ship dates for pending orders, tracking numbers as well as whether or not orders were received. Help to coordinate on-time delivery for high priority orders as well as providing technical assistance regarding cabinet specifications.

Insight Global

Doing Business for Johnson & Johnson company – Raynham, MA

Project Leader/Archive Records Specialist October 2018- - February 3019

Responsible for the overall archival process of old documents.

Received boxes of old records and stored documents, disassembled each document, scanned it, ensured proper upload was completed into either SharePoint or Excel, saved the document, then reassembled and coordinated with shipping company to transfer completed boxes into storage

Taco Comfort Solutions - Fall River. MA

Administrative Assistant, January 2017 – June 2018

Coordinated office logistics including purchasing office supplies, mail distribution, organization and filing, and accurate entry of purchase orders. Supported multidisciplinary administrative tasks with overflow work such as word processing, data entry, and internet research. Provided customers with follow up regarding delivery.

Created impactful first impression for visitors through general office atmosphere and prompt, individual attention successful in engaging potential customers.

Navigated fast-paced, deadline driven environment with strong prioritization and multi-tasking skills.

Republic Services - Fall River, MA

Customer Service Representative, April 2014 – October 2016

Completed accurate data entry for billing and routing as well as phone interaction details to track data and facilitate follow-up.

Served in vital customer-facing role providing first line response to all calls, inquiries, requests and complaints to ensure any issues resolved in a timely and effective manner.

Kelly Services/ a Johnson & Johnson Company-Raynham, MA

Customer Master Associate, October 2009- January 2012

Managed response to incoming requests for new account set-ups and changes to existing accounts, including analysis of customer data and collaboration with sales teams to determine need for accounts. Researched MDM system to identify any duplicate accounts. Proactively monitored requests in customer mailbox.

Trusted as primary resource to address any customer service issues and determine high priority accounts to ensure all deadlines for requests met.

Field Sales Support, January 2012 – January 2014

Worked with Sales Representatives to help procure Purchase Orders for hospital accounts

Maintained spread sheets pertaining to orders provided by Sales Representatives.

Daily reconciliation of accounts in the Great Lakes Region.

Direct contact with Sales Representatives and Accounts.

Daily processing of emailed/faxed orders provided by Sales Representatives.

Acushnet Company New Bedford, MA

Customer Service Representative, March 1996 – October 2008

Received, input, investigated and responded to all customer inquiries regarding shipments, products, complaints.

Provided detailed information on product performance and construction regarding customer queries.

Used problem solving skills to expedite timeliness for order shipment and delivery.

Worked with new customers in the development of new accounts and the implementation of new systems.

Generated repeat business through successful client follow- up; advised supervisors of any unusual activity encountered.

Provided support to the sales team, ensuring all sales and service objectives were met .

Educational Background

Associates in General Health Science

Bristol Community College – Fall River, MA

Bachelor of Science in Psychology

Bridgewater State College – Bridgewater, MA

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