Customer Service Passenger
Resume:
Hector Bisco Factor
Address: No. ** Macopa Street corner Manansala Brgy. Dadiangas North, General Santos City Contact number: 094*-***-****
E-mail: adxxvc@r.postjobfree.com
OBJECTIVE: To apply on the position commensurate for my qualifications, and to promote improvements on this company to the very best of my knowledge. RESUME SUMMARY:
Highest Education: Bachelor’s/College Degree in Secretarial Years of Experience: 4 years
Educational Background:
Graduated date: May 06, 2011
Bachelor’s/College Degree of Secretarial with diploma Major: Office Administration in Corporate Transcription Institute/University: Polytechnic University of the Philippines Qualifications:
Skills Years of experience Proficiency
Customer Service 14 years Advanced
Administrative/Clerical 10 years Advanced
Tenant Relation Service 6 years Advanced
Managerial Leadership 6 years Advanced
Encoding/Typing 14 years Advanced
Computer Literate 14 years Advanced
Personal Particulars & Preferences:
Date of Birth : October 14, 1988
Place of Birth : Pasay City, Metro Manila
Age : 34 years old
Sex : Male
Civil Status : Married
Height : 5’8
Weight : 120lbs.
Religion : Roman Catholic
Citizenship : Filipino
Language Spoken : English/Tagalog
Father’s name : Daniel V. Factor
Occupation : Deceased
Mother’s name : Gemma B. Factor
Occupation : Housewife
Spouse name : Roselyn Q. Factor
Occupation : Housewife
Intern Experience:
Data Encoder
Manila City Hall Prosecutor’s Office
Intramuros, Manila
January-February 2010
Health Desk Assistant
Jose Reyes Memorial Medical Center
Sta. Cruz, Manila
August-September 2009
Manifest Desk Assistant
Passenger Service Division, Philippine Airlines NAIA Terminal 2 MIA Road, Paranaque City
February-March 2009
Employment Record:
Company : Coffee Project/Bake My Day
Designation : Branch Store Manager
From-To : July 2022 - June 2023
Duties & Responsibilities:
Performs store leadership (staffing and scheduling, weekly sales report highlights, profit and loss monthly report, teaching and training, sales and inventory, operational standards and continues improvement, prioritizing and planning, coaching for performance and development, business analysis and problem solving).
Prepares weekly sales report and monthly sales report for the upper management consolidated report.
Prepares the weekly Schedule/Ordering of Supplies/Payroll Management every 15th and 30th of the month.
Leading the operational activities with in the store at the same time coaching and leading the team to do a customer service excellence.
Employment Record:
Company : Humble Bee Milk Tea Shop
Designation : Branch Store Manager
From-To : January 2021 - October 2021
Duties & Responsibilities:
Performs store leadership (staffing and scheduling, weekly sales report highlights, teaching and training, sales and inventory, operational standards and continues improvement, prioritizing and planning, coaching for performance and development, business analysis and problem solving.
Prepares weekly sales report and monthly sales report for the upper management consolidated report.
Prepares the weekly Schedule/Ordering of Supplies/Payroll Management every 15th and 30th of the month.
Leading the operational activities with in the store at the same time coaching and leading the team to do a customer service excellence. Employment Record:
Company : Rustan Coffee Corporation (Starbucks Coffee) Designation : Shift Manager (Certified Barista Trainor, Latte Art Artist) From-To : July 2015 – July 2020
Duties & Responsibilities:
Set the tone for the team, and ensure that the partners were making every customer feel special. Being a role model, and as a coach to other partners while responsible for operational activities within the store.
Leading operational activities in running shifts within the Starbucks Vision and Mission works in partners within the store, manage to create store plans, and ensures the team is working together to make every customer feel special . Also solving problems by anticipating customer needs and use our resources to calmly and confidently respond.
Leading leadership activities by creating the environment to customers and partners where everyone is welcome. Performs a coach for every performance and monitor partners development by encouraging them to deliver a Starbucks experience to customer and achieving store goals.
Prepares the shift in the store tools like Daily Coverage Plan, Operation Station, Prepare the store communication plan, leading the store activity, share useful information for the next shift transition.
Performs decision making model by assessing, considering and taking action immediately.
Performs store leadership (staffing and scheduling, weekly sales report highlights, teaching and training, sales and inventory, operational standards and continues improvement, prioritizing and planning, coaching for performance and development, business analysis and problem solving.
Employment Record:
Company : SM Supermalls (Shopping Center Management Corporation) Designation : Leasing Assistant
From-To : May 2011 – April 2015
Duties & Responsibilities:
Site Administrator
Prepares tenant records as to permitted merchandise, change in trade name, completion of required leasing documents and other pertinent documents.
Handle all inquiries for new tenant applicants who wants to lease space in SM malls nationwide.
Prepare reports on tenant update in terms of leased and source out over tenants for upper management consolidate reports.
Consolidating all approved concept documents/materials ready to lease upon approval of upper management.
Scheduling new applicants for exploratory meeting presentation.
Performs other duties as may be assigned by immediate manager. Employment Record:
Company : Kenny Rogers Roasters
Designation : Store Crew
From-To : September 2010 – February 2011
Company : Sbarro
Designation : Store Crew
From-To : February 2010 – August 2010
Company : Goldilocks Bakeshop
Designation : Store Crew
From-To : May 2009 – December 2009
Company : Sony Ericsson
Designation : Sales Executive
From-To : February 2009 – April 2009
Company : Tropical Hut Hamburger Inc.
Designation : Store Crew
From-To : August 2008 – January 2009
Company : Jollibee Foods Corporation
Designation : Store Crew
From-To : March 2008 – July 2008
Character References:
Arman Tianchon
Admin Assistant
Department of Education Region 12
Ma. Regina T. Katigbak
Vice President of Operation
SM Supermalls Head Office
E: reginakatigbak@smsupermalls
Catherine See Duenas
Senior Leasing Manager
SM Supermalls Head Office
E: catherineduenas@smsupermalls
Hector B. Factor
Applicant
Contact this candidate