Mary Rayden

adxxuj@r.postjobfree.com

925-***-****

SKILLS:

•Microsoft Office suite (PowerPoint, Word, Excel, Outlook)

•Educational Technology

•Instructional Technology

•Data entry/Data Analysis

•Research

•Editing/proofreading for a publishing company

•Procurement

•Customer Service/Interaction

•Technology Integration

•Report Writing

•Legal contract review

•Instructional Design

•Compliance

•KYC

•Risk Assessment

•AML/Fraud/Regulatory Compliance

•Compliance Analyst

MY STRENGTHS:

•Attention to detail

•Handle all activities with high confidentiality.

•Strong interpersonal and communication skills.

•Deadline-oriented, assertive and able to manage multiple and conflicting priorities while providing timely customer and admin support.

•Success with high volume and fast-paced tasks and environment.

EXPERIENCE:

•Office/clerical and admin support including calendaring.

•Extensive Call center experience.

•Experience negotiating contracts

•Extensive training in Affordable Care Act including medical terminology/HIPPA.

•Managed teams of 6-10 people which included writing performance evaluations, managing department budgets, writing reports, and purchase offers.

•Proofreading essays and technical documents.

•Experience in researching and writing legal arguments, contracts, and in mediation and negotiation.

•Extensive knowledge of ADA regulations/cases and HIPPA.

•Apply knowledge of regulatory compliance, risk management, and AML/fraud issues.

•Knowledge of general banking procedures.

•Detailing Transcriptions, producing exhibit and discovery binders for trial.

•The ability to analyze contract terms and conditions.

WORK EXPERIENCE:

Appeal hearing referee-Nevada State Department of Unemployment Insurance

April 2023- current

Robert Halfing

•Remote job

•Appeal hearing referee- hold hearings via Zoom

•Research applicable Nevada regulations

•Take testimony of appellants

•Write decisions

•Collaborate with colleagues

Data Entry/Analyst/Compliance-Document Specialist

October 2022-April 2023

Insight Global/P.G.& E.

•Working with PG&E employees, administrators, and field supervisors updating the procedure manual using Microsoft Word and proprietary software information

Data Entry/Analyst/Compliance

August 2022-September 2022

Swoon Staffing/Albertsons Corporate HR

•Customer Service

•Directing employees through applying for compensation from COVID-related absences from work

•Applying regulations on eligibility for that compensation

*OFF WORK DUE TO SHOULDER SURGERY:

July 2021-June 2022

Data Entry/Analyst/Compliance/Client Interaction

August 2020- June 2021

Robert Half Legal/ Montana State Department of Unemployment Insurance

•. Claims

•. Identification

•. Data Analysis/categorization

•. Customer service/Interaction

•. Compliance

*OFF WORK DUE TO SHOULDER SURGERY:

September 2019- July 2020

Corporate Procurement-Data Entry Operator/Analyst

October 2018- August 2019

Intelliswift/Bank of the West

•. Negotiate contracts

•. Process purchase orders/requisitions

•. Data Analysis/categorization

•. Customer service

•. Partner with various departments and administrative managers and staff to research requests for fulfillment

•. Plan, coordinate meetings/conventions

Data Entry Steward/Client interaction

August 2017- December 2017

DISYS/Bank of the West

Partner with assigned Business Group affected by changing laws, regulations or policies to ensure that appropriate changes are implemented.

Provide support to assigned Business Group to respond to regulatory/audit inquiries and assist with evidence gathering.

Identify and report/escalate alerts on issues related to “Know Your Customer” compliance.

Implement established procedures/policies and ensure Business Unit compliance with first line of defense and BNPP requirements. Knowledgeable in industry best practices and systems.

Maintain current knowledge of related banking activities, operational risk management, and regulatory

compliance requirements for financial institutions.

Assist in developing and maintaining department policies and procedures in support of the Bank's Integrated Operational Risk Framework and/or industry best practices.

Facilitate communication with branches to collect required compliance documentation related to “Know Your Customer” and high risk customers. Research compliance issues and actual documents

Receptionist/Admin Assistant/Assistant-legal

May 2016- February 2017

Ericksen Arbuthnot Attorneys at Law

Cover reception desk; Sort and deliver mail; File.

Scan documents into pdf for distribution to clients

Oversee conference room arrangements and scheduling for office meetings and depositions.

Coordinate visiting offices and guests’ requests.

Set priorities to accomplish attorneys’ work in a timely fashion.

Answer telephones in a professional manner and direct callers.

Assist with some billing and accounting functions.

Calendaring using PracticeMaster.

Transcription from CD’s.

Prepare PowerPoint presentations.

Collate discovery and exhibit binders for trials.

Prepare page line summaries of depositions

Receptionist/Admin Assistant/Customer Interaction

December 2015- April 2016

H&R Block

Responsible for customer experience, making appointments, keeping files, taking payments, mailings to potential customers, clerical work, making deposits, and using job-specific computer software/Data entry.

Assistant to tax professionals.

Heavy phones.

CSA- call center/Customer Interaction

March 2015-April 2015

Adecco Staffing-ETS

•. Responsible for delivering exceptional customer service while utilizing several systems and tools to

place orders.

Resolve customer issues in relation to new state testing computer programs, and advise callers in test management procedures and appeals in an in-bound call center.

Advise on computer issues.

CSA- call center/Healthcare/Customer Interaction

July 2013 - March 2014

Engage customers in in-bound call center with information and enrollment in appropriate insurance coverage as defined by the Affordable Care Act including Medicare.

Trained in HIPPA regulations.

Defining contractual terms/obligations.

Medical terminology.

Teacher

September 1975 - June 2013

Lafayette School District

Classroom teacher.

Technology expert- hardware, software, purchasing.

Proficient in Microsoft Word, Outlook, PowerPoint, Adobe, and Google Docs, as well as Excel, and multiple computer systems on MAC and PC.

Excellence in grammar and writing skills

Experience in office procedures/clerical and data entry.

Mathematical ability intermediate to advanced.

Department leadership.

Administrative support involving work consisting of a critical or confidential nature.

Provide research, analysis and reporting tasks.

Contract negotiations; personnel grievances and appeals.

Managed 6-10 people teams.

Cust Svc-Claims Analyst I/ALM-Fraud

September 1992 - May 2012

Bank of America Concord, California

Banking, Customer Service, Claims Analysis, Risk Management

Utilize several bank systems and tools to resolve customer concerns.

Responsible for delivering exceptional customer service while assisting customers through the claim process.

Responsibilities include analyzing and resolving problems regarding Federal Regulation E governed ATM, Debit Card, and ACH claims.

Service calls from customers, Call Centers, Banking Centers and other business partners.

Initiation of claims using multiple systems and tools.

Resolve general customer account inquiries.

Responsible for fraud recognition and analysis.

Review incoming referrals for possible regulatory reporting. Identify red flags related to the various fraud types for retail banking or credit card products.. Includes identifying, investigating and documenting unusual activity relative to current and/or prospective customers.

Apply Knowledge of regulatory/compliance, risk management, and AML-related issues.

EDUCATION:

Juris Doctorate

June 1986

John F. Kennedy School of Law

Pleasant Hill, CA.

Law

Master's Degree

June 1975

University of California

Berkeley, CA

Education

Bachelor's Degree

University of California

Santa Barbara, CA

June 1974

*Missing work time:

The recent gaps in my employment are due to a shoulder surgery after the August 2019 end of my contract assignment, (I was able to work again in August 2020), and a knee surgery after the June 2021 end of my contract assignment. I am now looking to go back to work and have been applying for positions since May of this year when I was released to work again.

Both surgeries were the result of an accident in the end of 2017.

Contact this candidate