Call Center Customer Service
Resume:
Lateshia Thompson
Roanoke, VA *****
******************@*****.***
Work Experience
Quality Auditor/Inspector
Rhenus Automotive Salem - Salem, VA
January 2023 to Present
Monitor operations to ensure that they meet production standards, adhering to reliability, performance and customer expectation.
Operator
Rhenus Automotive - Salem, VA
January 2022 to January 2023
Make sure all electrical components work in the cab before being sent over to chassis line to complete the building of a Mack truck.
Inspector/Packer
Tecton Products LLC - Salem, VA
April 2019 to September 2020
Inspected and pack parts as the come off a saw change size to desired length to complete order Integrity windows and doors
Integrity - Roanoke, VA
April 2017 to February 2019
Assist in the manufacturing and assembly process of our windows and doors as the come down an assembly line. Place different components inside to build the correct product. Top Gun
RGIS Inventory Specialists - Roanoke, VA
December 2013 to April 2017
Responsibilities
Count every single item in the store to help merchants keep up with their inventory Accomplishments
Follow the chain of command of the ASET rankings until I reached the T which is Top Gun Line Lead
Gca Staffing - Roa
November 2007 to November 2013
Responsibilities
Watch over 18-25 employees as they work on an assembly line, daily paperwork, make sure to hit production on a daily basics, work on the line to cover breaks, daily meetings,keep product on racks for employees to do job
Accomplishments
Hit production every single day
Team Leader/Supervisor
DSW - Richmond, VA
August 2003 to August 2007
Responsibilities
Schedule lunch and breaks for employees. Opening and closing store paperwork. Assist with safe count. Count registers with employees as they ended their shift. Stock and keep all available sizes on the floor. Assist with inventory. Work underneath the store manger. Accomplishments
I was recruited to this job from a previous job the manger used to come to another store I worked in and was watching some employees I never knew she like my attitude offered me the job Education
High school or equivalent
Skills
• CNA (2 years)
• Customer Service (10+ years)
• Data Entry (5 years)
• Computer Skills (4 years)
• Quality Inspection (8 years)
• Individual / Group Counseling
• Packaging (4 years)
Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient November 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient
Retail Customer Service — Proficient
November 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Nursing Aide Skills — Highly Proficient
November 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient
Customer Service — Highly Proficient
December 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Attention to Detail — Highly Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Nursing assistant skills — Familiar
April 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Familiar
Medical receptionist skills — Highly Proficient
October 2021
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Protecting patient privacy — Proficient
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Cashier skills — Expert
May 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert
Basic computer skills — Completed
October 2021
Performing basic computer operations and troubleshooting common problems Full results: Completed
Delivery driver — Proficient
November 2021
Interpreting instructions or signs and solving problems Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Expert
December 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Work motivation — Highly Proficient
November 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Scheduling — Proficient
December 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer focus & orientation — Familiar
December 2021
Responding to customer situations with sensitivity Full results: Familiar
Call Center Customer Service — Familiar
December 2020
Applying customer service skills in a call center setting. Full results: Familiar
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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